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Citizens Bank Logo Citizens Bank · IT - Administration

Strategy Sr Director- Head of Distribution Ecosystem Transformation

United States, Boston Employment contract 251000.00 - 316000.00 USD / Year · Job Posted May 30, 2026
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Job Description

Head of Distribution Ecosystem Transformation is a senior enterprise leader accountable for leading the Ecosystem workstream of Evolve & Integrate Distribution. This role owns the transformation of how work gets done across the consumer distribution channel—integrating physical, digital, human, and AI capabilities into a coherent, advice led operating ecosystem. The objective is to equip and empower colleagues to build deeper relationships, exercise sound judgment at scale, and deliver consistent customer advocacy supported by data driven insights and technology enabled tools.

Job Responsibility

  • Leading the Ecosystem workstream of Evolve & Integrate Distribution
  • owning transformation of how work gets done across consumer distribution channel
  • designing and delivering integrated people and operating model
  • shaping an ecosystem where technology and AI augment human judgment
  • designing and leading a test and learn, multi pilot approach to change
  • translating executive direction into coherent ecosystem design
  • identifying and resolving tradeoffs and dependencies
  • surface and actively manage execution risk

Requirements

  • Deep experience leading largescale, frontline heavy enterprise transformations
  • strong track record integrating strategy, workforce design, operating model, and change delivery
  • strategic clarity with execution discipline
  • credible with senior executives and field leaders
  • experience operating at the intersection of distribution, workforce transformation, and technology enabled execution

What we offer

  • Comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
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