Strategy & Ops Lead (Delivery Person Acquisition), Uber Eats Job at Uber (Sydney)

Job Description

We're looking for a Supply Growth Lead to own and accelerate courier supply growth for Uber Eats. Spanning strategy and operations, you'll be responsible for unlocking new audiences, developing and testing promotional constructs, and optimizing our acquisition funnel. You'll lead cross-functional programs that span marketing, safety, compliance, policy, comms, and legal — turning strategic priorities into measurable supply outcomes. This role is a parental leave backfill, through to 27 November 2026 (~7 months).

Job Responsibility

Own the end-to-end supply acquisition strategy — from top-of-funnel awareness through onboarding completion, activation, and early retention
Design and execute audience expansion programs that diversify who sees Uber Eats as an earning opportunity, partnering with Marketing on messaging, positioning, and channel strategy
Optimize acquisition spend by rigorously testing channel performance, eliminating waste, and building frameworks to prove ROI across paid, organic, and referral channels
Re-engineer the sign-up and onboarding funnel — identify and eliminate friction points with the goal of single-session completion
work with Central Ops and local teams to implement changes at pace
Lead and develop a high-performing team — set clear goals, coach ICs, and foster a culture of ownership, experimentation, and ruthless prioritisation
Define and track KPIs — NDIs (new driver/courier sign-ups), funnel conversion rates, cost-per-acquisition, time-to-activate, early churn rates — and report progress to senior leadership

Requirements

8+ years of experience in operations, strategy, or management consulting — ideally in a marketplace, gig economy, or high-volume consumer operations environment
Must have People management experience, building and developing operationally-focused teams
Strong commercial and analytical instincts — comfort with Excel/Sheets, dashboards, and budget management
ability to connect spend decisions to supply outcomes
Proven ability to drive results across cross-functional stakeholders without direct authority — you align Marketing, Safety, Legal and Policy teams around a shared plan and hold them to it

Nice to have

Operational rigour with strategic thinking — you can zoom out to set the roadmap and zoom in to unblock a stuck funnel step
Experience managing budgets and optimizing channel-mix across paid, organic, CRM, and referral
Excellent communication skills — you can present to senior leadership, write a crisp brief, and motivate a team in equal measure

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Strategy & Ops Lead (Delivery Person Acquisition), Uber Eats

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