Strategy & Operations - Senior Manager (Customer Operations) Job at Traba (New York City)

Strategy and Business Operations Senior Manager

Atlassian is seeking a Strategy and Business Operations Senior Manager to partne...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in corporate strategy, product/platform strategy, strategic finance, or similar, and have a foundational understanding of platform and SaaS business models
demonstrated experience in contributing to business case development/strategic recommendations from end-to-end
proficiency in financial modelling and building revenue and cost drivers
experience supporting qualitative and quantitative customer or market research
excellent verbal & written communications skills

Job Responsibility

Drive and influence the long-term vision for Atlassian's user-facing platform capabilities
partner directly with product and go-to-market teams to support the delivery of strategic recommendations and analyses
build financial and analytical models to identify measurable insights, exercise sound business judgement, and develop recommendations to influence and drive consensus across functional leaders
define appropriate goals/OKRs to track progress against strategic objectives
keep a tight pulse on business performance and reporting, including quarterbacking a cross-functional team to diagnose problems when they occur

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Senior Manager, eCom Operations Manager

We are looking for an experienced Senior Manager, eCom Operations to strengthen ...

Location

Sweden , Stockholm

Salary:

Not provided

sa.global

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills with a focus on scalability and operational efficiency
Excellent stakeholder management and communication across global teams and functions
Proven ability to drive standardization, structure, and best-practice implementation across multiple regions
Data-driven mindset with solid experience using operational KPIs and performance dashboards
Several years of experience in e-commerce operations, logistics, or global supply chain management
Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCom teams
Experience with warehouse operations, 3PL management, and system integrations (ERP, WMS, TMS, Salesforce, Shopify)

Job Responsibility

Own and develop the global strategy and roadmap for eCom Operations, ensuring alignment with regional teams and business priorities
Translate long-term goals into actionable initiatives that improve efficiency, scalability, and customer satisfaction
Define, document, and roll out global best-practice procedures for fullfillment, returns, delivery performance, and operational workflows
Partner with IT, ERP, and Tech teams to enhance integrations with logistics partners and strengthen system capabilities
Lead cross-functional projects focused on logistics, transport, warehouse optimization, and overall operational improvement
Manage the operational readiness for launching new product categories across multiple warehouse setups
Identify and implement opportunities to improve lead times, reduce costs, and enhance the customer experience
Work closely with Customer Support and Regional Operations teams to resolve pain points and drive performance excellence

What we offer

re-location support
visa/work permit application
local authority registration
home finding service

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior GTM Strategy and Business Operations Manager

Atlassian is seeking a Senior Manager in the Marketing Strategy and Business Ope...

Location

Salary:

114300.00 - 178600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

6+ years experience in business operations, strategy, product, go-to-market / sales strategy, monetization, strategic finance, or similar
Expertise in go-to-market domains including marketing
Top-notch problem-solving and analytical capabilities, including comfort with ambiguity and ability to bring a structured approach to decision-making
Understanding of SaaS business models and enterprise marketing & sales
Excellent verbal & written communications skills with all levels of an organization

Job Responsibility

Partner directly with cross-functional leaders across marketing, sales, product, analytics and finance teams to drive cohesive strategies that ensure a seamless end-to-end customer experience across products, solutions and markets
Work at the intersection of customer-facing and product teams to create the “art of the possible” narrative for Atlassian’s customers seeking to unleash the power of their teams
Create improvements in business operations, as the GTM team continues to refine Atlassian’s innovative business model by leveraging Atlassian’s industry-leading flywheel model to hyper-scale enterprise growth

What we offer

health and wellbeing resources
paid volunteer days

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Marketing Automation & Messaging Operations Senior Manager

The Product Marketing & Subscriber Strategy team builds DTC strategies and testi...

Location

United States , New York

Salary:

121000.00 - 162200.00 USD / Year

Disney

Expiration Date

Until further notice

Requirements

Minimum of 6 years audience and/or data strategy
Experience with marketing-activation technology
Ideally worked with CRM and customer data marketing systems (e.g., DMP, CDPs, email/app activation platforms, etc.)
Proven ability to act as subject matter expert on state of the data, audiences, technology
Proven ability to learn new data and technology systems and maximize the value they can deliver
Proven ability to manage complex relationships and negotiate with senior leadership to create alignment and influence leadership as needed
Proven ability to manage documentation and strategic framing of complex audience strategies in user-friendly ways
Proven success influencing leaders from other teams and organizations with audience prioritization
Leadership track record of working with key partners to ensure CRM needs are on their roadmap
Proven ability to clearly and frequently communicate with leadership and partners

Job Responsibility

Lead data enablement, ensuring clean, accurate data flows into Braze, informing advanced targeting and segmentation
Partner cross-functionally to design and activate multi-channel campaigns that leverage data for personalization and impact
Collaborate with Data Platforms, Engineering and Analytics teams to align data pipelines with business goals
Monitor and report on campaign performance, delivering insights that improve audience strategies
Ensure compliance with data governance and internal policies
Serve as subject matter expert on audience strategy, data systems, and emerging marketing technologies
Document and translate complex audience strategies into clear, actionable guidance for partners
Drive continuous improvement by evaluating new tools, processes, and innovations across CRM channels (Email, In-App, Web, CTV)

What we offer

Bonus and/or long-term incentive units may be provided
Full range of medical, financial, and/or other benefits

Fulltime

Senior Manager Revenue Operations

At 1Password, we’re building the foundation for a safe, productive digital futur...

Location

United States; Canada

Salary:

158000.00 - 214000.00 USD; CAD / Year

1Password

Expiration Date

Until further notice

Requirements

5+ years experience in Revenue/Sales Operations, enhancing sales processes, sales tools, reporting, metrics, and policies
A strategic thinker who can use data and instinct to develop simple solutions to complex issues
Experience and passion for sales forecasting/pipeline management & sales planning
Strong understanding of CRMs and especially Salesforce (SFDC)
Familiar with sales tools such as Outreach, Gong, Marketo, Gainsight, etc.
Ability to design and track KPIs relevant to SaaS businesses, driving actionable insights that inform strategy and execution
Expertise in aligning data-driven insights with SaaS growth objectives, ensuring measurable impact across the organization
Skilled in translating complex data into clear, compelling narratives for senior leadership and cross-functional teams
Demonstrated success in partnering with GTM, Finance, and Customer Success teams to drive alignment and results
Deep understanding of SaaS business models, including recurring revenue, retention, and expansion strategies

Job Responsibility

Drive sales strategy and planning by helping develop key Go-To-Market (GTM) team objectives and their measurement
Collaborate with sales, marketing, and customer success teams to align revenue goals, foster collaboration, and drive consistent execution of revenue strategies
Oversee and optimize revenue operations processes, forecasting, pipeline and opportunity management
To improve productivity and pipeline velocity, identify and address inefficiencies in the end-to-end revenue cycle, from lead generation to customer renewal
Ensure seamless integration and automation of processes to support revenue growth
Own the pipeline management process, ensuring accurate tracking, reporting, and optimization of sales opportunities
Develop and refine revenue forecasting models, aligning sales and marketing efforts with business goals
Work closely with sales leadership to monitor performance, adjust strategies, and ensure accurate and actionable forecasting
Stay abreast of best practices, emerging trends, and new technologies in revenue operations to ensure the company remains competitive
Champion a continuous improvement mindset, driving innovation in revenue generation and operational efficiencies

What we offer

Health and wellbeing
Maternity and parental leave top-up programs
Generous PTO policy
Four company-wide wellness days
Growth and future
Company equity for all full-time employees
Retirement matching program
Free 1Password account
Community
Paid volunteer days

Fulltime

Strategy & Operations - Senior Manager (Customer Operations)

Traba

Location:
United States , New York City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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