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Traba Logo Traba · IT - Administration

Strategy & Operations - Senior Manager (Customer Operations)

United States, New York City 150000.00 - 300000.00 USD / Year · Job Posted January 26, 2026
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Job Description

We are seeking a strategic and results-oriented Senior Manager to lead our Strategy & Operations team focused on our Customer audience, Light Industrial businesses. You will be at the forefront of growing revenue for the company and spearhead the development and execution of operational strategies aimed at optimizing customer satisfaction, retention, and growth.

Job Responsibility

  • Define and implement the strategy for Customer Strategy & Operations teams
  • Own the optimization of customer related processes
  • Work closely with Product, Growth, Engineering, and Operations teams
  • Lead and mentor a growing team of individual contributors and people managers
  • Leverage analytics to measure customer success KPIs
  • Ensure that customer feedback is captured and acted upon
  • Lead high-impact projects aimed at improving team efficiency
  • Oversee the seamless onboarding process for new clients

Requirements

  • 7+ years in operations, strategy, account management, or customer success
  • At least 3+ years in a leadership role
  • Previous experience in tech, marketplace, or startup environment
  • Demonstrated ability to build and lead high-performing teams
  • Strong understanding of customer success methodologies
  • Ability to develop data-driven strategies
  • Proficiency in tools like Excel and SQL is a plus
  • Excellent communication skills
  • A passion for scaling businesses, building teams, and improving operational processes

Nice to have

  • Experience with product or engineering teams to develop customer-facing solutions
  • Knowledge of no-code tools like Retool or platforms for customer engagement
  • Familiarity with Account Management tools (Salesforce, Gainsight, etc.)

What we offer

  • Start-up equity
  • Competitive salary
  • 100% paid health, dental, and vision coverage
  • Free meals and snacks in the office
  • Commuter benefits
  • Gympass benefit
  • One Medical membership
  • Gympass
  • HSA via Optum
  • Talkspace
  • HealthAdvocate
  • Teledoc Health
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