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We’re seeking a strategic, execution-focused problem solver to lead operations that enhance the experience of our delivery partners while ensuring compliance with Mexico’s evolving labor regulations. This role sits at the intersection of operations, legal, and product, and plays a key part in shaping how Uber supports Uber Eats delivery partners in one of our most important markets.
Job Responsibility:
Design and manage operational workflows that align with labor-related requirements, including registration, contract terminations, social security payments, and benefits delivery
Proactively identify pain points in the delivery partner experience and lead initiatives to improve satisfaction, retention, and engagement
Collaborate closely with Legal, Policy, Product, Support, and Territory Operations teams to translate regulatory requirements into scalable, compliant processes
Use SQL, Google Sheets, and internal tools to analyze data, reconcile operations, and prepare structured reports for regulatory systems
Monitor and report on operational and compliance metrics, flagging risks early and recommending effective solutions
Stay informed on regulatory trends to help position Uber as a forward-thinking leader in the future of platform work
Advocate for delivery partners, ensuring their experience remains central to all initiatives
Requirements:
At least 3 years of experience in operations, strategy, or other data-driven roles
Demonstrated experience leading cross-functional projects with high accuracy and measurable business impact
Strong analytical and problem-solving skills
Experience using SQL, Excel, and data visualization tools
Ability to work independently in a fast-paced, evolving environment
Strong communication and stakeholder management skills
Professional fluency in both Spanish and English
Nice to have:
Experience designing, scaling, or improving operational processes