Strategy & Operations Manager/Senior Manager, Commerce

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users
• Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability
• Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
• Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs
• Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
• Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience

• 8 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
• Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
• Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
• Demonstrated success leading large, cross-functional initiatives from concept through execution
• Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
• Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
• Proficiency in data analysis and reporting tools
• Experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus

Experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex)

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement
• 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work