Strategy & Operations Manager

Building the world’s largest digital healthcare company means lots of exciting c...

Location

United Kingdom , London

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

3-4+ years in high-velocity, high-ownership environments - preferably including 2+ years in consulting/banking and 1-2 years in an strategy or operations role at a start-up
Exceptional problem solver with structured thinking
Hands-on - not afraid of 'rolling up the sleeves' and getting the nitty gritty done to move projects forward
Strong communication and execution focus
Product sensibility - understanding of how to design things people want, whether through formal product experience or adjacent roles
High agency and comfortable with ambiguity - takes ownership, finds solutions, and thrives when priorities shift and new challenges emerge

Job Responsibility

Driving 'special projects' in an existing product line
Scoping and delivering cross-functional initiatives (e.g., improving efficiency in a patient service team
a new retention initiative)
Identifying and negotiating with a new brand partner (e.g., gym partnership)
Leading commercial analysis and design of new offers within a product line (e.g., discounts, bundling, tiering)
Work closely with our technology teams to define new features to resolve problems or deliver more value to our patients
Drive stakeholders forward
Contribute to the strategic planning process each Cycle to determine where the business can deliver the most patient & commercial value
Project manage major projects, ensuring stakeholders understand key requirements, deliver on time, and to a high bar
Acting as a leader's strategic partner

What we offer

Your own stake in the business with our employee options program
A monthly wellness allowance, for you to spend on whatever wellness means to you
A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
25 days holiday + bank holidays with an enhanced parental leave policy
A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
Your own MacBook and more!

Fulltime

Director, Patient Services Strategy & Operations

At Dompé, we are committed to transforming the experience for patients living wi...

Location

United States , San Mateo

Salary:

220000.00 - 240000.00 USD / Year

Dompé

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Life Sciences, Public Health, or related field
10+ (Director), 12+ (Senior Director) years of relevant experience in the pharmaceutical or biotech industry
5+ (Director), 7+ (Senior Director) years of leadership experience in patient services, HUB operations, or specialty pharmacy
Proven track record of leading complex, cross-functional initiatives and transformation efforts
Experience managing external vendors and service providers (e.g., HUB, specialty pharmacy, Field Reimbursement team, Patient Access Managers/Liaisons)
Strong understanding of U.S. reimbursement landscape, including Medicare Part D, commercial payers, and access challenges in specialty/rare disease

Job Responsibility

Lead the ongoing transformation of Dompé’s patient services model
Define and execute a future-state patient support strategy
Identify and implement innovative approaches to reduce access friction
Refine KPIs and performance frameworks to measure success
Oversee end-to-end patient services operations
Drive continuous improvement in time to therapy, patient onboarding, and adherence outcomes
Partner closely with Specialty Pharmacy and HUB partners
Ensure operational scalability
Provide strategic oversight of key external partners
Optimize performance of HUB and specialty pharmacy partners

What we offer

Comprehensive medical benefits
Generous vacation / holiday time off
Competitive 401(K) matching
incentive bonus

Fulltime

Senior Manager, AI Strategy & Operations

We’re building the next chapter of Talkiatry – one where AI reimagines how patie...

Location

United States , New York

Salary:

130000.00 - 160000.00 USD / Year

Talkiatry

Expiration Date

Until further notice

Requirements

7+ years of experience in product management, process automation, or technology operations
Hands-on experience applying AI or large language model (LLM) solutions to real-world workflows
Proven success delivering large-scale AI or automation projects from concept through deployment
Strong understanding of conversational AI platforms and voice/text agent design principles
Systems thinking to architect how AI connects across data, telephony, CRM, and workflow tools
Highly analytical with experience in product and operational analytics
Skilled at translating business and user requirements into technical specification
Experience in product management, technical program management, or systems enablement preferred
Exceptional project management and vendor management capabilities
Thrives in cross-functional environments

Job Responsibility

Lead the design and deployment of AI solutions
Partner with Product and Engineering leadership to define Talkiatry’s long-term AI infrastructure strategy
Gather and translate patient needs and agent workflows into AI product requirements
Evaluate emerging technologies to guide the roadmap for AI tooling, model management, and automation pipelines
Champion responsible AI principles in vendor selection, governance, and deployment practices
Own day-to-day AI performance through platform dashboards
Conduct root-cause analyses on performance deviations
Surface performance insights to the Quality & Training team
Maintain governance documentation for model versions, updates, and validation
Oversee the AI-facing knowledge infrastructure

What we offer

Medical, dental, vision, effective day 1 of employment
401K with match
Generous PTO plus paid holidays
Paid parental leave

Fulltime

Business Operations Associate Manager, Care Operations

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. ...

Location

United States

Salary:

87607.00 - 101698.00 USD / Year

Virta Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus
5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields is a plus
Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker)
Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts
Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin
Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement
Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams
Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution
Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams

Job Responsibility

Strategic Operations & Scalability: Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence
Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements
Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives
Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable
Data Analysis & Insights: Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention
Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions
Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability
Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions

What we offer

Offers Equity

Fulltime

New

Senior Local Operations Manager - Oncology Solid Tumor - Home Based

The Senior LOM role is a site aligned E2E partner to streamline communication ac...

Location

United States , Blue Bell

Salary:

Not provided

iconplc

Expiration Date

Until further notice

Requirements

BA/BS degree
Degree in a health or science related field
3 - 5+ years of trial end to end management experience
Solid Tumor Oncology experience required
Strong working knowledge of ICH-GCP, company standard operating procedures, local laws and regulations, assigned protocols and associated protocol specific procedures
Strong IT skills in appropriate software and company systems
Proficient in speaking and writing the country language and English
Good written and oral communication skills as appropriate
Applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status

Job Responsibility

Serves as the primary point of communication for sites, facilitating internal client teaming to drive issue resolution
Intimately understands site operational model and owns relationships with critical site stakeholders to provide a voice for the site to the client's teams
Contribute to quality Site Selection through participation in site feasibility ensuring consistent conduct of site qualification visits and appropriate follow-up of site qualification visit report and country feasibility report
collaborates with central study team and local stakeholders as applicable for final selection of sites to participate in trial
Ensures local/country team is meeting recruitment targets with high quality data on time and within study budget by providing input to study level documents and leading/coordinating local team activities in compliance with SOPs, other procedural documents and applicable regulations
Act as primary company contact for assigned trial sites, engaging with Investigator and Site Staff throughout the life of the trial
Focuses on investigator engagement through timely follow up with sites
promptly communicates relevant status information and issues to appropriate stakeholders
Drive study compliance by maintaining and updating trial management systems, using study tools and management reports available to analyze trial progress
when necessary initiates corrective and preventive actions (CAPA) when the trial deviates from plans and communicates study progress and issues to study management teams and Quality & Compliance team

What we offer

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Senior Manager, Patient Safety

The Senior Manager, Medical Device end to end Management is a leadership role re...

Location

India , Hyderabad

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Experience in Patient Safety Services
demonstrated success in clinical, medical, or scientific domains
People management capabilities with experience leading teams
Experience in client relationship management
Understanding of pharmacovigilance operations, clinical research methodologies, and regulatory frameworks
Clinical experience with progressive responsibilities
Strong clinical, regulatory, and medical Patient Safety Services knowledge
Good understanding of ICH, CIOMS, GVP, and pharmacovigilance requirements
Familiarity with automation/AI in pharmacovigilance
Adaptable mindset with enthusiasm for learning

Job Responsibility

Lead the complete lifecycle of medical device complaint handling and post-market surveillance
Oversee FDA MDR reporting including 5-Day, 30-Day, and Supplemental Reports
Ensure high-quality investigations, root cause analysis, and CAPA linkage
Maintain compliance with 21 CFR 803, 820, ISO 13485, and internal QMS standards
Partner with Regulatory, Quality, R&D, and Manufacturing teams to manage product performance and patient safety insights
Support FDA inspections and internal/external audits
Manage and mentor a high-performing complaint operations team
Delegate work to Patient Safety staff according to allocated budget/hours
Coordinate with Solutions Consultant and/or regional Head of Safety Services as appropriate to assign resources to the project, and to assess staffing needs for current and future activities
Conduct interviews for recruitment of new personnel as necessary

Fulltime

Power Infrastructure & Utility Strategy Manager

Data4 is looking for a Power Infrastructure & Utility Strategy Manager to suppor...

Location

France , Paris

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

5–8 years’ experience in power, grid or energy infrastructure
Full professional proficiency in English and French
Experience with a utility, grid operator, IPP, or technical advisor with HV / MV power project exposure
Solid understanding of the electric transmission & distribution space highly valued
Solid understanding of grid connection processes and power infrastructure fundamentals
Strong interpersonal and stakeholder management skills, capable of operating at the interface between technical teams, management and external stakeholders
Understand power delivery in the context of the company’s broader business plan, linking connection milestones to commercial targets and platform growth
Pragmatic and delivery-oriented, with ability to move from analysis to actionable solutions
Comfortable operating in uncertain environments, with strong intellectual curiosity and structured problem-solving approach
Combines technical depth with financial and commercial mindset

Job Responsibility

Support securing, managing and de-risking power capacity across jurisdictions, by coordinating grid connection processes, monitoring power infrastructure delivery and acting as an interface with utilities, regulators and other stakeholders
Support implementation of the firm’s power strategy across countries, ensuring alignment between local approaches and overall platform priorities and standards
Maintain active visibility of connection status, secured capacity and key project risks
Support alignment between local power strategies with the platform’s business priorities
Monitor progress of power works (substations, cabling), by utilities and by internal teams
Identify emerging delivery risks, and support mitigation plans with local teams and utilities
Support alignment between power delivery timelines and project development schedules
Assess alternative or complementary power solutions beyond traditional grid supply
Participate in engagements with utilities, regulators and public authorities, supporting critical discussions related to connection capacity, timelines and delivery conditions
Support the development of long-term, constructive relationships with key stakeholders

Fulltime

Patient Operations Lead, Japan (Series C HealthTech)

We are seeking a Patient Operations Lead (Japan) to build and scale a safe, high...

Location

Japan , Tokyo

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

Licensed healthcare professional in Japan (e.g., physician, pharmacist, or allied health professional)
Strong understanding of the Japanese healthcare system, regulations, and prescribing practices
Experience in clinical operations, digital health, or healthcare strategy
Proven ability to build and scale teams or processes in a fast-paced environment
Strong stakeholder management skills, with the ability to work across local and global teams
Fluent in Japanese (native level) and comfortable working in English

Job Responsibility

Lead clinical input for new product launches and market expansion in Japan
Adapt global clinical models to align with local regulations, prescribing practices, and patient expectations
Shape and continuously improve Japan-specific models of care
Build and scale a reliable, high-quality prescriber network in Japan
Partner with hiring teams to design and execute screening, assessment, and onboarding processes
Establish systems for rostering, utilisation, and performance management
Support clinicians with clear guidance, ensuring consistent and safe prescribing practices
Monitor clinical performance through audits, data analysis, and prescriber insights
Lead clinical incident and complaint management, including triage, escalation, and resolution
Implement continuous quality improvement initiatives to enhance patient outcomes

What we offer

Learning budgets (includes language learning)
Shadow peers in other teams
Global knowledge-sharing culture
Wellness budgets
Mental health support through Employee Assistance Program
Annual health checks
Flu shots
Work from anywhere policy

Fulltime

Select Country

Strategy & Operations Manager - Patient Support

Job Description

Job Responsibility

Requirements

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