Strategy & Operations Manager, Merchant Experience, Delivery - EMEA

• Build and navigate the merchant experience strategy to structurally reduce defects and improve platform reliability across EMEA
• Unblock complex operational challenges by developing scalable frameworks and playbooks where none currently exist
• Lead cross-functional efforts with Product and Merchant Tech to scale high-impact innovations, moving the needle on order quality and food wait times
• Own the performance narrative, using SQL and data to translate marketplace "noise" into actionable insights and concrete action plans for leadership
• Navigate the tension between reliability and cost discipline, exploring monetization opportunities within our hardware ecosystem
• Champion the merchant voice in a fast-moving environment, influencing stakeholders without authority to ensure business decisions prioritize long-term partner success
• Scale automation and streamline workflows across Country Operations and Logistics, managing the trade-offs between speed and operational excellence

• Minimum 3 years of experience in Business Operations, Management Consulting, or Investment Banking
• Proficiency in SQL and spreadsheet-based quantitative analysis
• Experience structuring ambiguous problems into concrete, actionable business plans
• Experience creating Go-To-Market (GTM) materials or operational playbooks

• Systems Thinking: Familiarity with merchant tooling ecosystems (POS, aggregators) and in-store technology
• Grit and Resilience: Experience managing hardware logistics or monetization in a high-pressure B2B2C environment
• Cross-functional Leadership: Proven ability to stay calm under pressure and drive alignment across competing priorities (Sales, Product, and Ops)

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits