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We’re looking for a high-potential Strategy Associate to join our Operations team and help redefine how we deliver Customer Experience at scale. This is a high-impact role at the intersection of strategy, operations, and AI, where you will challenge existing processes, drive transformation initiatives, and shape the future of our customer operations globally. You will work directly with the Director of Operations, with regular exposure to senior leadership and C-level stakeholders.
Job Responsibility:
Challenge and redesign existing operational processes, with a strong focus on Quality Assurance and performance management
Identify and lead AI-driven initiatives to improve efficiency, automation, and customer satisfaction
Drive end-to-end transformation projects, from problem definition to implementation
Partner with cross-functional teams (Product, Data, CX, Ops) to roll out scalable solutions
Contribute to strategic initiatives such as: Regional scaling and operational expansion
Self-service and automation strategies
Productivity and cost optimization
Translate insights into actionable recommendations with company-wide impact (supporting a team of 300+ people)
Requirements:
2–4 years of experience in top-tier consulting (MBB preferred) or similar high-performance environments
Strong problem-solving and analytical skills
Proven ability to structure ambiguous problems and drive execution
Interest or experience in AI / automation / operations optimization
Excellent communication skills and stakeholder management
High ownership and ability to operate in fast-paced environments