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The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments.
Job Responsibility:
Support the execution of post-purchase operations initiatives, partnering with Product, Engineering, and Operations to improve user experience and operational performance
Analyze operational and commerce data to surface insights, track performance, and help identify opportunities to improve quality, speed, and scalability
Assist in planning and executing cross-functional projects, helping drive alignment, documentation, and follow-through
Help design and improve processes, workflows, and tools that support scalable operations and evolving user needs
Gather and synthesize insights from user interactions and operational workflows to inform recommendations and next steps
Prepare clear updates, dashboards, and materials to support decision-making and communicate progress to stakeholders
Requirements:
3 - 5 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
Experience working in fast-paced, ambiguous environments, with exposure to operations, strategy, or analytical problem-solving
Strong analytical skills, with the ability to work with data and translate findings into clear insights
Interest in commerce, marketplaces, or post-purchase operations, including user experience or Trust & Risk workflows
Ability to manage multiple workstreams, stay organized, and follow through on execution
Strong written and verbal communication skills, with comfort working across cross-functional teams
Nice to have:
Proficiency in data analysis and reporting tools
experience with SQL or analytics platforms (e.g., Looker, Sigma, Hex) is a plus
What we offer:
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work