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Role Overview: SmartLabs is SmartOSC’s Innovation Enablement Hub, orchestrating innovation to enable revenue growth from new businesses and emerging technologies. We operate across three pillars: Governance, Investment, and GTM & Ecosystem Support. The Strategy & Innovation Manager is responsible for shaping, governing, and accelerating the company’s Data & AI innovation agenda across business units. This role operates as a strategic integrator across BUs — driving alignment, evaluating investment opportunities, structuring innovation governance, and influencing execution through strategic leadership and Chairman sponsorship. The position plays a critical role in transitioning the company from traditional IT Outsourcing toward AI-driven integration and high-value technology solutions.
Job Responsibility:
Monitor global Data & AI trends, emerging technologies, and competitive movements to identify opportunities relevant to the company’s strategic direction
Analyze industry use cases, technology adoption patterns, and client demand signals to uncover new opportunity spaces
Identify high-potential AI-driven solution themes, industry verticals, and capability areas for investment
Prepare strategic insight briefs and recommendations for the Chairman and leadership team on: Investment priorities, Emerging risks and market shifts, Strategic opportunities for AI-driven growth
Help shape the company’s AI innovation narrative and market positioning
Maintain visibility over the company’s portfolio of Data & AI initiatives and investments
Facilitate structured evaluation of new AI investment proposals from Business Units
Apply consistent criteria to assess: Strategic alignment, Commercial potential, Investment requirements and expected ROI
Organize periodic portfolio reviews with senior leadership to track initiative performance and investment outcomes
Ensure approved initiatives have: Clear KPI ownership, defined commercial objectives, responsible use of investment resources
Facilitate collaboration across Business Units to support joint AI initiatives and capability building
Act as a neutral strategic partner helping teams align on priorities, resources, and expected outcomes
Surface capability gaps in Data & AI across the organization and recommend initiatives to strengthen internal capabilities
Support leadership in ensuring strategic initiatives remain aligned with company-wide innovation goals
Requirements:
Bachelor’s degree in Business Administration/Strategic Management/Economics/Innovation Management/Technology Management/Engineering, or Computer Science (with a strong interest in Strategy and Innovation)
Minimum 4–6 years of experience in technology consulting/ innovation management, or market-driven R&D
Experience in handling multiple stakeholders
Proven experience in trend analysis, market insight generation, and strategic planning focused on innovation-led growth is a plus
Systems thinking and decision-making are based on both internal capabilities and external market signals
Cross-functional collaboration and influence without authority
Excellent communication and storytelling skills (both verbal and written)
Professional English proficiency (IELTS > 6.5 or equivalent), especially in business, technology, and research contexts.
Nice to have:
Proven experience in trend analysis, market insight generation, and strategic planning focused on innovation-led growth
What we offer:
Attractive salary package: base salary + performance bonus
Salary review twice a year
Flexible working hours
Premium health care
Working in one of the largest digital transformation agencies – A professional English environment
Free English and professional training packages
Firm’s Certified Qualifications Sponsorship for career development
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.