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The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the business. It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A). The Strategy & Governance (S&G) function within the Central Testing organization is responsible for driving the strategy and defining the operating model for the Central Testing function in coordination with the SG&A Lead for the Central Control Capabilities organization. The Strategy & Governance C12 will report into the Head of the SG&A function and will be accountable for the following key activities including management of people, budget and planning.
Job Responsibility:
Manage governance structures for the Central Testing function
this includes the development of management reports for the SG&A Lead, Assessment Leads, Central Execution Lead, senior leadership, and external stakeholders
Support collating relevant updates for Monthly Business Reviews, Risk & Control governance committees, and other forums
Track relevant KPIs / KRIs for teams within the Central Testing function and partner with them to improve adherence to the established metrics
Ensure Quality Control metrics are used to monitor the performance of individual staff members and overall function
facilitate remediation of any deficiencies identified
Facilitate the identification of opportunities for streamlining and/or automation of operational processes
Provide support for third party relationships as required, liaising with partner teams in Central Testing
Maintain a track of training completions for all staff across the Control Assessment and Central Testing functions with appropriate coverage of both business/function and testing knowledge
Assess opportunity for external certification of all staff across the Control Assessment and Central Testing functions, within a comprehensive talent development program
Requirements:
10+ years of experience leading strategy, governance, transformation or relevant roles in financial services
In-depth knowledge of the operational & compliance risk management framework (Manager’s Control Assessment) and experience in design and/or assessment of controls
Strong analytical skills
ability to ask insightful questions, break down challenges into workable components, and draw meaningful conclusions
Understanding of Citi’s businesses and products and their risk profiles across multiple geographies is a plus
Strong written and verbal communication skills needed for influencing senior management decisions
Requires an ability to challenge existing conventions and make recommendation for risk remediation
Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers
Skilled at building partnerships across functions and regions
collaborates well with others with experience working in cross-cultural global teams
Ability to lead coordination of day-to-day activities to deliver key project(s), with management of critical path
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing
Nice to have:
Understanding of Citi’s businesses and products and their risk profiles across multiple geographies