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Strategy Director (Experience Strategy) Healthcare

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Valtech

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Location:
Canada , Montreal

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Contract Type:
Not provided

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Salary:

110000.00 - 160000.00 USD / Year

Job Description:

As a Strategy Director (Experience Strategy), you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact. We are looking for a Director of Experience Strategy with deep domain knowledge and experience in digital consumer healthcare ecosystems, and knowledge or interest to expand into pharma and medical devices. The ideal candidate has a passion for delivering excellent strategic solutions that deliver results for our clients. Healthcare is particularly developed practice at Valtech, with many leading health systems as clients, a 20+ year old practice, and relationships with leading pharma and medical device brands globally.

Job Responsibility:

  • Identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews
  • Conduct user interviews alongside our user research team
  • Synthesize discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
  • Develop KPI Frameworks, measurement and optimization plans
  • Develop healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
  • Partner with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits
  • Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy
  • Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services
  • Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts
  • Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms

Requirements:

  • 10+ years of experience working with in healthcare and authorized to work in the U.S.
  • Highly strategic thinker
  • Experience designing and developing experience workshops for senior level clients
  • Experience leading stakeholder interviews with senior level clients
  • Experience with US Healthcare
  • Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space
  • Experience managing and mentoring junior strategists and sometimes, UX designers
  • Comfortable estimating and scoping client projects
  • Strong core domain knowledge in all aspects of the healthcare industry
  • Experience working on digital transformation projects for complex hospital systems
  • Familiarity with digital operation challenges specific to healthcare systems
  • Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
  • Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)
  • Comfortable using AI tools to improve your own workflow and knowledge of how AI tools can create more efficient workflows for our clients

Nice to have:

  • Familiarity with content strategies including patient information, service line marketing, academic medicine research and more
  • Familiarity with metadata taxonomy and it’s application to content automation and experience design
  • Knowledge of academic medicine and research operations
What we offer:
  • A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage
  • Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program
  • A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech
  • A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%
  • Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year
  • Personal Technology Reimbursement – $30/month for every employee-offered on day 1
  • We close during the winter holidays and offer flexible scheduling throughout the year

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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