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Strategy Consultant

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Optimizely

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Location:
United Kingdom , London

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Onboarding Strategy Consultants at Optimizely are an important part of the Onboarding team within the broader Customer Success organization. They help guide customers through a successful onboarding experience, accelerate product adoption, and ensure customers get value quickly from Optimizely’s full suite of Content Management, Optimization, AI, and eCommerce solutions.

Job Responsibility:

  • Deliver a high-touch onboarding experience for customers, serving as a trusted product expert on the Optimizely Onboarding team
  • Manage customer onboarding projects and work closely with implementation partners to ensure successful setup and launch
  • Drive product adoption by understanding each customer’s goals and helping translate those goals into practical product solutions
  • Strong discovery skills with the ability to understand customer processes and turn them into practical AI-driven workflows
  • Gather customer requirements and either configure solutions directly or partner with Solutions Architects and other teams when needed
  • Manage multiple onboarding projects at once, often across several products, while balancing timelines, priorities, customer satisfaction, and technical quality
  • Lead onboarding workshops, best practice sessions, product training, and configuration meetings
  • Identify blockers or product issues early, coordinate the right meetings to resolve them, and escalate enhancement requests or support needs when appropriate
  • Stay current on Optimizely products and features to provide accurate, consistent guidance across the full product suite
  • Attend internal product update sessions to learn about upcoming releases and apply new capabilities to customer programs
  • Partner closely with Account Managers, Solutions Architects, and Solutions Consultants to deliver a smooth onboarding experience
  • Participate in pre-sales scoping calls to help shape custom service packages and contribute to Statements of Work when needed

Requirements:

  • At least 3+ years of customer onboarding or implementation, ideally in a SaaS / PaaS environment
  • 1+ year(s) experience crafting agentic AI workflows for customers
  • Marketing Technology experience is a huge plus
  • Bonus points if familiar with Optimizely products
  • Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes
  • Highly collaborative, organized, and execution-oriented with strong presentation skills
  • Demonstrated ability to communicate with technical, non-technical and executive personnel
  • Exceptional problem-solving skills and ability to be flexible to project situations
  • Ability to research, analyze and provide a solution to newly identified issues
  • Able to be successful in a fast-paced environment that rewards hard work and self-motivation
  • Superior relationship and communication skills (both verbal and written)
  • Working knowledge of Content Management Systems with a baseline knowledge of Cloud Computing, B2B & B2C Commerce solutions as well as related analytic, social and marketing tools
  • Ability to work well under pressure, while retaining focus and composure
  • Drive to learn and share knowledge with customers and teammates
  • Confident
  • self-motivated and driven to achieve
  • Energetic, lively and have an engaging personality and enjoy working in a team environment
  • Strong work ethic and good organizational skills
  • Bachelors or higher equivalent

Nice to have:

  • Marketing Technology experience
  • Familiar with Optimizely products

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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