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Strategy and operations support

United States, San Francisco 240000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth.

Job Responsibility

  • Work within User Operations and across OpenAI to leverage AI/LLMs across the organization
  • Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives
  • Thrive in chaos, and relentlessly drive program structure conducive to progress and execution
  • Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities
  • Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation
  • Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives

Requirements

  • 8+ years of experience in business operations, strategy, venture capital, private equity, consulting
  • History of high impact work in a technical environment
  • Comfortable operating at all altitudes – discussing strategy with executives and troubleshooting operations with individual contributors
  • Extensive experience in taking end-to-end ownership of large, ambiguous problems, and breaking them down into clear, actionable plans
  • Direct experience engaging with executives and senior leaders to influence and drive strategic decisions
  • Highly analytical, with strong skills in data modeling and operational forecasting
  • Excellent communication and collaboration skills and skilled in influencing stakeholders across all levels
  • Passion for technology, AI, and customer service

Nice to have

Non-traditional – comfortable leveraging technology and concepts that are not yet established in the world

What we offer

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
  • Offers Equity
  • Performance-related bonus(es) for eligible employees

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