Strategy and operations support

• Work within User Operations and across OpenAI to leverage AI/LLMs across the organization
• Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives
• Thrive in chaos, and relentlessly drive program structure conducive to progress and execution
• Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities
• Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation
• Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives

• 8+ years of experience in business operations, strategy, venture capital, private equity, consulting
• History of high impact work in a technical environment
• Comfortable operating at all altitudes – discussing strategy with executives and troubleshooting operations with individual contributors
• Extensive experience in taking end-to-end ownership of large, ambiguous problems, and breaking them down into clear, actionable plans
• Direct experience engaging with executives and senior leaders to influence and drive strategic decisions
• Highly analytical, with strong skills in data modeling and operational forecasting
• Excellent communication and collaboration skills and skilled in influencing stakeholders across all levels
• Passion for technology, AI, and customer service

Non-traditional – comfortable leveraging technology and concepts that are not yet established in the world

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
• Offers Equity
• Performance-related bonus(es) for eligible employees