Strategist & Account Services Manager

• Immersing yourself in each client’s mission, goals, pain points, culture, and decision-making structure
• Leading discovery through interviews and surveys to produce and present digital strategies based on qualitative and quantitative research
• Managing stakeholder interactions
• proactively managing client expectations per scope/budget/schedule (with a PM)
• Strategically growing accounts through new revenue opps that add value (no hard selling)
• Building a rapport with clients so they view you as a highly trusted advisor
• Helping the iFactory project team understand the client and findings
• Collaborating with internal teams to create digital strategies (with KPIs)
• Representing the client’s POV to ensure our deliverables and communications resonate
• Routinely checking in with clients to track and ensure satisfaction

• A completed bachelor’s degree
• A strategic thinker with high EQ and IQ
• Someone with whom our clients can easily relate
• An exceptional listener who approaches clients and projects with curiosity and empathy
• A poised, articulate communicator who can diplomatically advise, persuade, and own a room
• Skilled at translating complex concepts into plain language
• Nimble and able to pivot when things don’t go as planned — without getting frazzled

A digitally savvy individual who has, ideally, led a marketing function/team for a US college or university