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The Systems Analyst is a hands-on problem solver and player-coach who bridges business goals and technical execution. This role blends analytical rigor, systems thinking, and solution leadership while owning outcomes from discovery through delivery. The Analyst will lead analytical discovery and own the end-to-end success of solutions, from requirements through post-deployment validation. This hybrid position emphasizes analytical thinking, structured communication, and collaboration between technical and non-technical teams to deliver solutions aligned with corporate objectives. The Analyst will act as a connector between stakeholders and development teams, focusing on requirements management, user story development, backlog support, and solution validation while contributing to strategic technology initiatives.
Job Responsibility:
Gather and document business requirements in close collaboration with stakeholders
Challenge assumptions, explore root causes, and propose alternative solutions using structured analysis frameworks
Create, refine, and manage user stories and product backlog items
Conduct cost/benefit analysis and support solution scoping efforts
Participate in sprint planning and review meetings to ensure clear alignment with objectives
Design and prototype business process improvements and data-driven solutions, leveraging automation where feasible
Own acceptance criteria, create test scenarios, and lead UAT to ensure deliverables meet business value targets
Collaborate with development teams to ensure technical feasibility and implementation accuracy
Coach and mentor BAs
facilitate discovery workshops that drive clarity, innovation, and desired business outcomes
Serve as the primary liaison between business stakeholders and technical team
Facilitate workshops and discussions to align on objectives and clarify expectations
Ensure that project goals are well-understood and clearly communicated across teams
Co-own QA validation, ensuring business needs are fully met before sign-off
Support documentation efforts including user stories, workflows, and project notes
Assist in backlog grooming to align deliverables with company goals and departmental priorities
Continuously assess how features deliver measurable business impact and recommend prioritization improvements
Support strategic initiatives led by the Director of Business Technology and Application Development Group
Identify potential risks and issues during solution development and coordinate mitigation strategies
Provide training and end-user support to promote successful adoption of delivered solutions
Requirements:
Bachelor’s degree in Business, Information Technology, Engineering, or a related analytical discipline
5+ years of experience in business systems design, process improvement, product management, or data-driven analysis
Strong experience in requirements gathering, documentation, and stakeholder communication
Strong analytical and problem-solving skills
Adept at driving insight through disciplined questioning and strategic problem definition
Ability to communicate clearly across business and technical audiences
Nice to have:
Familiarity with risk identification and issue management
Strong organizational and documentation skills
Experience supporting enterprise-level or strategic technology initiatives
Competency in end-user training and support delivery
Knowledge of BPMN (Business Process Model and Notation) for modeling workflows and systems
Experience working in Agile or iterative development environments
Proficiency in SQL for querying and analyzing data
Experience managing product backlogs and supporting iterative development cycles
Experience identifying and implementing process automation to reduce administrative burden (e.g., Power Automate, Python scripting, RPA tools, or workflow automation platforms)