Strategic Solutions Engineer Job at Cresta (Melbourne)

Strategic Solutions Engineer

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transfor...

Location

United States

Salary:

180000.00 - 205000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
You embody our core Operating Principles

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Equity

Fulltime

Strategic Solutions Engineer

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transfor...

Location

United States

Salary:

175000.00 - 205000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
You embody our core Operating Principles

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Offers Equity

Fulltime

Sr. Manager, Solution Engineering Enterprise & Strategic

T-Mobile is seeking exceptional talent to join our Leadership Team. Our dedicati...

Location

United States , Herndon

Salary:

160700.00 - 289800.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Bachelor's Degree (Stem area of study strongly preferred)
10 years Wireless technology with broad understanding of product development, marketing, sales and service models
5-7 years Prior Leadership Experience
Technical Leadership
Project Management
Excellent oral and written communications
strong interpersonal skills
Experience with Sales Methodologies
Proficiency with business application software

Job Responsibility

Provide alignment and support to a group of Enterprise clients
Participate in client meetings including Executive Breifings and onsite at client locations
Enable coverage options and create suitable solutions for client review
Collaborate with clients to develop and expand solutions
Present and differentiate current & future state of T-Mobile’s Network capabilities & product roadmap
Demonstrate core and valued-added solutions to clients
Provide technical guidance and expertise for client Requests for Proposals (RFPs) and bids
Collaborate with the Sales team on products and solutions to enhance sales performance
Participate in client quarterly business reviews and account planning sessions
Own client technical relationships and executive engagements

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Principal Solutions Engineer, Strategic

Atlassian is looking for a Principal Solutions Engineer, Strategic, to join thei...

Location

Germany , Munich

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of experience in sales engineering, with at least four years covering large strategic accounts
Experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership
Proactive, passionate, and thrive on collaboration to drive meaningful results
Outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships
Curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing
Bachelor's degree in Engineering, Computer Science, or a related field
MBA or advanced technical degree preferred
Willing and able to travel occasionally
Fluent in German and English

Job Responsibility

Conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion aligned with Atlassian’s offerings
Deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer’s vision of success
Develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals
Continuously enhance technical expertise by staying updated on Atlassian’s roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes
Collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment with customer objectives
Build a robust understanding of competitors’ offerings to clearly articulate Atlassian’s differentiators in competitive scenarios
Experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement

What we offer

Health coverage
Paid volunteer days
Wellness resources
Additional perks to support family and community engagement

Fulltime

Principal Solutions Engineer, Strategic

Atlassian is looking for a Principal Solutions Engineer, Strategic, to join the ...

Location

France , Paris

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of experience in sales engineering, with at least four years covering large strategic accounts
Experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership
Outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships
Curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing
Bachelor's degree in Engineering, Computer Science, or a related field
MBA or advanced technical degree preferred
Willing and able to travel occasionally

Job Responsibility

Conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion aligned with Atlassian’s offerings
Deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer’s vision of success
Develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals
Continuously enhance technical expertise by staying updated on Atlassian’s roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes
Collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment with customer objectives
Build a robust understanding of competitors’ offerings to clearly articulate Atlassian’s differentiators in competitive scenarios
Experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Strategic Solutions Demo Engineer and Web Specialist

The Strategic Solutions Demo Engineer and Web Specialist is a dynamic, high-impa...

Location

United States , Atlanta

Salary:

120000.00 - 140000.00 USD / Year

Fullstory

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer-facing technical role (e.g., Customer Engineer, Sales Engineer, Technical Consultant) with a focus on web technologies
Demonstrated experience with modern frontend build systems, including HTML, CSS, and advanced JavaScript/TypeScript
Proficiency in at least one modern web development framework (e.g., React, Vue, Angular)
Experience with RESTful APIs and integrating SaaS platforms using technical and programmatic approaches
Experience deploying to Google Cloud Platform or similar environment

Job Responsibility

Serve as a technical resource, collaborating with Sales Executives and Solutions Engineers to design, present, and validate complex technical solutions for strategic accounts
Provide expert-level knowledge on Fullstory's web implementation, API integrations, security, and architecture to overcome technical objections and demonstrate platform superiority, directly accelerating deals
Customize technical integrations and develop small-scale technical validations to demonstrate how Fullstory data integrates into a customer's existing technology stack
Develop and deliver highly tailored technical presentations, demonstrations, and workshops to high-value prospects and customers
Take responsibility for the current demo site assets, contribute to the design and development of the next-generation demo platform, and utilize AI tooling for rapid development, implementation, and maintenance of functional web and mobile application demonstrations
Act as a key technical liaison, gathering customer and market feedback to inform the future product roadmap and strategy of the demo platform
Leverage AI coding assistants to rapidly troubleshoot framework related build errors on behalf of customers and sales prospects

What we offer

Flexibility and Connection
Flexible PTO policy
Annual company-wide closure
Federal holidays
Sponsored benefit packages for US-based employees
Supplemental coverage options for international employees
Professional development opportunities
Annual learning subsidy for US and EMEA-based employees
Monthly productivity stipend for US and EMEA-based employees
Team off-sites

Fulltime

Director of Solutions Engineering

We’re looking for a Director of Solutions Engineering to lead and scale our pre-...

Location

United States , Flexible

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years in Solutions Engineering / Sales Engineering
5+ in leadership roles
Proven success building and scaling teams in high-growth SaaS (ideally CX, AI, or infrastructure)
A track record of winning large, strategic deals through technical depth, creativity, and strong executive presence
Ability to operate with agility — from being hands-on in a demo to guiding C-suite strategy sessions
Strong cross-functional instincts: you know how to influence product, marketing, and sales to create leverage
A builder’s mindset: process design, playbook creation, and team development energizes you

Job Responsibility

Build and scale Crescendo’s Solutions Engineering team, setting the bar for technical excellence and customer storytelling
Partner with Sales Leadership to craft winning deal strategies for key accounts and enterprise prospects
Design repeatable demos, frameworks, and proofs-of-concept that showcase Crescendo’s Managed AI + Superhuman differentiation
Design and oversee Solutions Engineer training, career level framework, and professional development
Own department metrics, monthly and quarterly business reviews, and capacity planning in a high-growth environment where every quarter will be bolder than the last
Own the playbooks by which we deliver demos, gather technical requirements, and translate customer feedback into clear product insights that inform roadmap decisions
Collaborate with technical stakeholders and other Sales Enablement stakeholders on translating technical documentation into customer-facing resources
Develop scalable processes and enablement for pre-sales engagements, ensuring consistency across the global team
Build trusted advisor relationships with prospects, executives, and technical stakeholders to drive deal velocity and expansion

What we offer

Competitive compensation, equity, and benefits that reflect the value of top talent

Fulltime

Solutions Engineer

Jeeves is a groundbreaking financial operating system built for global businesse...

Location

Mexico , Mexico City

Salary:

Not provided

Jeeves

Expiration Date

Until further notice

Requirements

3 years of experience in a Solutions Engineer / Consultant role within a SaaS financial technology or ERP-related company (e.g., Bill.com, Concur, Toptal, Salesforce, Oracle, or similar)
Fintech Expert: Strong understanding of financial systems and processes — ideally with a finance or accounting background
Familiarity with SaaS solution selling, including conducting technical discovery and delivering customized demos
Experience engaging with enterprise clients and navigating complex deal cycles
Deep understanding of ERP or financial software workflows (AP/AR, expense management, GL structures, month-end close)
Ability to translate business needs into product solutions — both technically and strategically
Clear and confident communicator across technical and non-technical audiences
English fluency required
additional Spanish or Portuguese a plus
Comfortable working cross-functionally in a fast-paced, startup environment

Job Responsibility

Discovery & Solution Design: Lead deep-dive discovery sessions with prospects to uncover business processes, pain points, and goals. Map customer workflows, KPIs, and existing systems (ERPs, AP/AR, etc.). Translate findings into tailored Jeeves solutions that drive value and meaningful business outcomes. Scope out implementation requirements
Product Demonstrations: Deliver customized product demos for multiple personas — from CFOs and Controllers to Operations and Finance teams. Highlight business value, not just features, demonstrating ROI and process transformation
Technical & Business Fit: Partner with prospects to evaluate integration, scalability, and data flow needs. Collaborate with product and engineering teams to represent client requirements clearly. Serve as the technical authority during the sales cycle, ensuring accurate expectations and smooth handoffs to post-sales
Cross-Functional Collaboration: Work closely with Account Executives on strategy and deal execution. Collaborate with Key Account Managers (KAMs) for upsells and cross-sells within existing enterprise accounts. Communicate customer feedback and product insights to internal teams to inform roadmap decisions
Implementation Scoping (Pre-Sales): While not responsible for implementation, you will scope out the requirements for solution rollouts, ensuring that configurations are feasible, efficient, and aligned with customer goals

Fulltime

Strategic Solutions Engineer

Cresta

Location:
Australia , Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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