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The Strategic Renewals Account Executive owns renewal strategy and execution for Blackbaud’s largest and most complex enterprise customers. This role is a senior individual contributor and a backfill for one of the most senior positions on the team, requiring strong commercial judgment, executive presence, and deep experience navigating high-stakes, enterprise-level renewals. You will manage high dollar portfolios, lead complex renewal and expansion negotiations, and orchestrate cross-functional teams to protect, preserve, and grow both revenue and long-term customer relationships.
Job Responsibility:
Own Enterprise Renewal Strategy
Develop and execute long-term, risk-based renewal strategies for Blackbaud’s largest enterprise customers
Proactively identify and mitigate churn risk, competitive pressure, and commercial obstacles within complex accounts
Lead high-stakes renewal negotiations involving pricing strategy, contract terms, and executive approvals
Drive Expansion Through Renewals
Own expansion strategy within the renewal motion, identifying opportunities to grow accounts through additional solutions, services, or scope
Partner closely with Sales, Customer Success, Product, and Professional Services to position and close expansion opportunities
Lead Cross-Functional Deal Orchestration
Orchestrate complex renewal and expansion deals across Finance, Legal, Product, Sales, Customer Success, and Executive Leadership
Ensure internal alignment, clear decision-making, and timely execution across all stakeholders
Act as a Trusted Executive Advisor
Establish and maintain executive-level relationships within customer organizations
Lead executive business reviews and strategic planning conversations that align Blackbaud’s solutions to customer goals
Represent Blackbaud as a trusted partner and advisor in complex, high-impact customer engagements
Forecasting & Commercial Discipline
Build and maintain an accurate pipeline and high-confidence forecasts for large, complex renewals
Demonstrate strong commercial discipline, data fluency, and accountability for outcomes
Requirements:
7+ years of experience in enterprise sales or strategic renewals, with demonstrated ownership of large, complex commercial negotiations
Proven success managing enterprise-scale renewals, including multi-year, multi-million dollar solution customer portfolios
Strong experience negotiating with executive-level stakeholders and navigating complex procurement, legal, and financial processes
Demonstrated ability to lead cross-functional deal teams and influence without authority
Experience operating in consultative or solution-selling environments
Familiarity selling into nonprofit, education, or mission-driven organizations is strongly preferred
Comfort managing ambiguity, renewal risk, and competitive dynamics in high-stakes environments
Nice to have:
Familiarity selling into nonprofit, education, or mission-driven organizations
What we offer:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging