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Strategic Relationship Manager, Aladdin Client Engagement, Director. BlackRock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®). Aladdin Client Engagement is part of the Aladdin Business within BlackRock Solutions. It is responsible for maximizing the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner.
Job Responsibility:
Own and expand relationships with client’s senior management (CIO, CRO, CFO, COO, CTO, Heads of Desks) to understand their business objectives and needs
Connect client executives with senior BLK leaders when appropriate to further strengthen the overall relationship
Cultivate and mobilize an extensive network of BLK partners across functions to orchestrate holistic, enterprise‑wide solutions
Understand the client’s business challenges and propose solutions leveraging Aladdin that drive value and adoption
Assist clients in leveraging Aladdin to its fullest across the entire investment and portfolio lifecycle
Own the commercial success and financial outcomes for clients, including renewals, new product subscriptions, and changes to fee structure
Partner with Business Development and clients to identify upsell / cross-sell opportunities for additional Aladdin products and services
Ensure client feedback on product is communicated to the Product Managers
Stay updated on industry trends to help your clients stay ahead of changing times
Engage with clients to define key strategic and tactical initiatives to resolve issues, expand adoption, and embed Aladdin
Requirements:
10+ years of work experience in financial services or consulting
Undergraduate degree in Business, Economics, Accounting, Finance, or Engineering is preferred
Strong interest in FinTech and financial institutions (Banks and Insurance companies) and/or Asset Management
Strong background in buy-side investment management, risk management, and/or middle-office workflows is preferred
Strong understanding of fixed income and equity securities, markets, and their operational workflows
High level of comfort with complexity (quantitative, technological, process)
Outstanding communication skills and the ability to present complex concepts simply and clearly to varying audiences
Nice to have:
Knowledge of alternative investments and their lifecycle
Experience with SQL, UNIX, BI Tools (Tableau, PowerBI) or similar tools, and/or Aladdin
Proficiency with commonly used AI tools (e.g. Copilot, ChatGPT) and CRMs