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Join our Pet Claims team as a Strategic Relationship Executive and play a key role in shaping how we work with our suppliers to deliver a truly best‑in‑class experience for our customers and their pets. You’ll be part of a fast‑paced, forward‑thinking team at an exciting time of growth and innovation for our Pet business. This opportunity is ideal for someone ambitious, energetic and keen to build a long‑term career within Claims and the wider insurance sector.
Job Responsibility:
Manage the day-to-day communication, engagement, and interaction with existing suppliers
Maintain and report key supplier metrics, ensuring adherence to and alignment with contractual requirements and agreed service level standards
Drive the development and optimisation of existing supplier relationships to deliver increased indemnity savings, foster innovation, and enhance customer journey efficiency
Assist with a range of supplier activities, including, monthly quality assurance, ensuring prompt resolution of feedback, complaints, and inquiries
Support the planning and facilitation of the annual audit for each supplier, to ensure compliance with business and regulatory requirements
Investigate and identify potential new suppliers to strengthen our propositions and enhance the quality of service delivered to customers
Provide input into the strategic development and market benchmarking of our product offerings and customer experience
Support commercial and market tender processes, including contract negotiations with both existing and prospective suppliers
Increase brand visibility and awareness via industry-leading events
Provide administrative support to the internal Claims Management team
Ensure accurate record-keeping and timely delivery of regulatory objectives
Responsibilities include meeting governance, tracking and delivering actions, and maintaining documentation and records
Undertake additional ad-hoc tasks as required to support team objectives and operational efficiency
Requirements:
Experience within a Financial Services environment
Pet and veterinary industry-related knowledge and experience
Previous supplier / relationship management experience, with keen focus on SLAs
Experience of working effectively and efficiently within a busy, evolving, fast-paced and customer-focused department
The ability to communicate confidently and effectively with suppliers and internal stakeholders
Innovative and strategic thinker
Self-starter with the ability to work with a high level of autonomy
Excellent organisational skills and the willingness to develop analytical skills
Ability to work productively and effectively both independently, and also as part of a team
A proactive approach in identifying needs and engaging relevant stakeholders in a timely and appropriate manner
Strong attention to detail with the ability to produce high‑quality packs and presentations
Ability to collaborate effectively across teams and departments
Awareness of current industry topics of interest to the business
Nice to have:
Familiarity of RFP / tender activity, supplier selection, and onboarding
Ability to present reports, ideas and pitches to a range of stakeholders of varying seniority, both internally and externally
Experience of quality monitoring and effective administrative practices
Experience of representing the business at industry events
Data analysis skills and experience
What we offer:
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service