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Strategic Relationship Executive

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Admiral Group Plc

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Location:
United Kingdom , Cardiff

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join our Pet Claims team as a Strategic Relationship Executive and play a key role in shaping how we work with our suppliers to deliver a truly best‑in‑class experience for our customers and their pets. You’ll be part of a fast‑paced, forward‑thinking team at an exciting time of growth and innovation for our Pet business. This opportunity is ideal for someone ambitious, energetic and keen to build a long‑term career within Claims and the wider insurance sector.

Job Responsibility:

  • Manage the day-to-day communication, engagement, and interaction with existing suppliers
  • Maintain and report key supplier metrics, ensuring adherence to and alignment with contractual requirements and agreed service level standards
  • Drive the development and optimisation of existing supplier relationships to deliver increased indemnity savings, foster innovation, and enhance customer journey efficiency
  • Assist with a range of supplier activities, including, monthly quality assurance, ensuring prompt resolution of feedback, complaints, and inquiries
  • Support the planning and facilitation of the annual audit for each supplier, to ensure compliance with business and regulatory requirements
  • Investigate and identify potential new suppliers to strengthen our propositions and enhance the quality of service delivered to customers
  • Provide input into the strategic development and market benchmarking of our product offerings and customer experience
  • Support commercial and market tender processes, including contract negotiations with both existing and prospective suppliers
  • Increase brand visibility and awareness via industry-leading events
  • Provide administrative support to the internal Claims Management team
  • Ensure accurate record-keeping and timely delivery of regulatory objectives
  • Responsibilities include meeting governance, tracking and delivering actions, and maintaining documentation and records
  • Undertake additional ad-hoc tasks as required to support team objectives and operational efficiency

Requirements:

  • Experience within a Financial Services environment
  • Pet and veterinary industry-related knowledge and experience
  • Previous supplier / relationship management experience, with keen focus on SLAs
  • Experience of working effectively and efficiently within a busy, evolving, fast-paced and customer-focused department
  • The ability to communicate confidently and effectively with suppliers and internal stakeholders
  • Innovative and strategic thinker
  • Self-starter with the ability to work with a high level of autonomy
  • Excellent organisational skills and the willingness to develop analytical skills
  • Ability to work productively and effectively both independently, and also as part of a team
  • A proactive approach in identifying needs and engaging relevant stakeholders in a timely and appropriate manner
  • Strong attention to detail with the ability to produce high‑quality packs and presentations
  • Ability to collaborate effectively across teams and departments
  • Awareness of current industry topics of interest to the business

Nice to have:

  • Familiarity of RFP / tender activity, supplier selection, and onboarding
  • Ability to present reports, ideas and pitches to a range of stakeholders of varying seniority, both internally and externally
  • Experience of quality monitoring and effective administrative practices
  • Experience of representing the business at industry events
  • Data analysis skills and experience
What we offer:
  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • You also have the option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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