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Strategic Projects Lead, GTM

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Intercom

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

162000.00 - 193000.00 USD / Year
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Job Description:

We’re hiring a high-agency operator to join the Office of the President of GTM and help translate our most important priorities into visible, business-wide impact. In this role, you’ll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Support, Revenue Operations, Demand Generation, and Growth. Reporting to the GTM Chief of Staff, you’ll partner directly with GTM leaders to drive progress on their most critical projects and accelerate execution across the org. This is a unique opportunity to operate as a “strategic utility player”, embedding into mission-critical projects that require structure, momentum, and cross-functional alignment. The role is intentionally broad – no two weeks in this role will be the same, and that should excite you. You’ll help leaders across the organization accelerate progress on their most important initiatives and bring additional bandwidth to the GTM leadership team. The role is a high-exposure, high-impact opportunity to shape how a modern go-to-market organization operates at scale.

Job Responsibility:

  • Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed.
  • Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions.
  • Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up.
  • Run operational inspections: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution.
  • Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content and leadership presentations.
  • Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas.

Requirements:

  • You’re a versatile problem solver, comfortable jumping into unfamiliar spaces, learning fast, and driving clarity and momentum. You can handle multiple priorities at once.
  • You’re a force multiplier able to step into complex, high-impact initiatives and provide leverage to senior leaders by driving them forward with focus and autonomy.
  • You bring a structured approach to messy problems, and can navigate ambiguity while keeping stakeholders aligned.
  • You’re a strong communicator and collaborator, able to influence without authority and build trust across functions and levels.
  • You use data as a tool to drive clarity, challenge assumptions, and shape smarter decisions.
  • You’re excited about the exposure, complexity, and challenge this role provides and motivated by driving tangible outcomes for the business.
  • You have curiosity and enthusiasm for using AI tools to drive efficiency and scale work.
  • You’re low-ego, action-oriented, and thrive in fast-paced, high-autonomy environments.
  • 8+ years of combined experience as a strategic generalist (management consulting, business operations, GTM strategy). Prior experience operating in a high-growth tech environment strongly preferred.
  • Experience working directly with senior executives and cross-functional teams
  • Proven ability to manage complex projects and ambiguous problems from idea to execution in dynamic environments

Nice to have:

Experience in B2B SaaS or tech is a plus

What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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