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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Strategic Program Manager to serve as a key member of the Product Support leadership team. As the strategic right hand to our VP and leadership team, you will shape and accelerate the initiatives that define the next chapter of our organization. In this role, you will orchestrate the annual planning process while driving organizational and cross-functional alignment. You will partner closely with the leadership team on long-term strategy and build the planning and prioritization infrastructure that enables the team to move with velocity and clarity. You will lead research and analysis to shape and validate key strategic initiatives—bringing structure to ambiguity, developing business cases, and crafting clear communication plans. This role is ideal for someone with steadfast curiosity, strong analytical instincts, and a desire to have an outsized impact on strategic direction and operational excellence.
Job Responsibility:
Evaluate and shape business-critical ideas by conducting research, analyzing options, and developing business cases that inform go/no-go decisions
Develop and lead the annual planning program, including a prioritization framework that creates clarity and predictability for the organization
Craft executive-level narratives for strategic projects and annual planning that synthesize insights, frame decisions, and build alignment across leadership
Drive cross-functional alignment on yearly goals through well-structured review sessions, ensuring teams have clarity on shared outcomes, scope, dependencies, and success metrics
Work closely with the Operations and Strategy teams on the final planning package—assessing risks, scenario planning, and resourcing needs, and preparing the change management approach required for successful rollout
Orchestrate objectives and key results – working with the VP and leadership team to translate strategic priorities into clear, coordinated milestones and goals across Product Support
Lead the creation of All Hands structure and content with a focus on bringing visibility to key priorities across the organization
Collaborate with the VP and leadership team on budget and headcount to ensure we’re effectively resourced
Requirements:
6+ years of experience in strategic program management, business operations, or similar roles with experience in SaaS and scaled customer-facing environments
Comfort navigating ambiguity and operating autonomously at a leadership level
A systems mindset with demonstrated experience developing strategy, building business cases, and influencing cross-functional and senior leaders
Strong analytical and quantitative skills
able to structure ambiguous problems, use data to guide decision making, and generate actionable insights
Demonstrated curiosity with a bias toward building inspection mechanisms that drive learning, accountability, and decision quality
Exceptional communication skills—written, verbal, and visual—with fluency in executive storytelling and change management
What we offer:
equity to employees
health, dental & vision
retirement with company contribution
parental leave & reproductive or family planning support