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Amgen Logo Amgen · IT - Administration

Strategic Planning & Operations Manager

India, Hyderabad · Job Posted June 10, 2026
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Job Description

You will support the Customer Care & Experience (CCE) Governance team. The CCE team focuses on advancing capabilities that enhance the experience of Amgen’s internal workforce by driving adoption and maximizing business value of deployed End User Technologies. These include collaboration platforms such as Microsoft Teams, WebEx, SharePoint, and workplace devices including PCs, mobile phones, tablets, and printers. As the CCE Governance-Strategic Planning & Operations Manager , you will serve as a key governance partner supporting financial oversight, portfolio execution, vendor and contract management, software license governance, and operational performance reporting. You will work closely with FP&A, Procurement, service owners, system owners, cross-functional leadership and global stakeholders across time zones to ensure accurate financial planning, seamless renewals, and strong vendor governance.

Job Responsibility

  • Support the Customer Care & Experience (CCE) Governance team
  • Independently manage Opex and portfolio financials, including budgeting, forecasting, quarterly Latest Estimates (LEs), and accruals
  • Own end-to-end financial forecasting and variance analysis across the CCE portfolio
  • Provide financial insights to support decision-making, cost optimization, and investment prioritization
  • Partner with FP&A to ensure accurate financial planning, reporting, and alignment with enterprise processes
  • Support and manage Amgen India financials
  • Drive financial transparency across services & regions, including cost allocations
  • Own and manage end-to-end software contract lifecycle including renewals, extensions, change requests, and closures
  • Lead software renewal planning and execution
  • Partner with stakeholders to optimize renewal scope
  • Support and coordinate vendor negotiations and approval workflows for renewals
  • Ensure all renewals align with financial plans and governance policies
  • Leverage strong knowledge of Microsoft enterprise agreements and contract structures
  • Oversee and support Purchase Order (PO) creation and approvals in Ariba
  • Perform billing validation and invoice reconciliation against contracts and entitlements
  • Coordinate with FP&A and procurement teams to ensure correct financial processing and compliance
  • Manage financial transactions including true-ups, prorated calculations, and invoice validations
  • Ensure adherence to enterprise financial and procurement policies
  • Maintain license compliance by reconciling purchased vs. allocated licenses
  • Manage true-ups and validate license usage accuracy
  • Ensure governance for non-standard software approvals
  • Identify opportunities to optimize license utilization and reduce costs
  • Track and report license usage trends and financial impact
  • Oversee vendor performance against SLA/KPI commitments and drive corrective actions where needed
  • Troubleshoot contract and vendor-related issues including billing discrepancies and compliance gaps
  • Maintain contract inventory and ensure timely actions on renewals, expirations, and risks
  • Provide data-driven insights to support vendor governance and performance improvement
  • Develop and publish monthly governance reports covering financial performance, forecast vs. actuals, license utilization & compliance, renewal pipeline & risks
  • Provide actionable insights to leadership on cost optimization, risks, and opportunities
  • Ensure audit readiness through strong documentation and compliance tracking
  • Continuously improve governance processes, standards, and reporting frameworks

Requirements

  • Master's or Bachelor’s degree 8- 13 years of Information Systems/Finance/Portfolio Management experience
  • Strong financial acumen with experience in budgeting, forecasting, and financial analysis
  • Experience managing enterprise software contracts and renewals
  • Strong knowledge of Microsoft enterprise licensing and contract models (e.g., EA, M365, Azure consumption, true-ups, co-terming, chargeback)
  • Hands-on experience with Ariba, SAP, Excel, or similar financial systems
  • Knowledge of software asset management (SAM) and license compliance practices
  • Experience working with global teams and supporting global financial operations (e.g., US, EU, JAPAC, LATAM)
  • Strong understanding of procurement and vendor management processes
  • Ability to manage multiple priorities independently with minimal supervision
  • Excellent communication skills with the ability to engage both technical and business stakeholders
  • Experience presenting insights to senior leadership
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