Strategic Planning & Operations Director, Global Development Operations Job at Amgen (Thousand Oaks)

Director, Global Solutions & Success Operations

We’re seeking an experienced strategy and operations leader to head Global Solut...

Location

United States , San Francisco

Salary:

238500.00 - 284875.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
8+ years of leadership experience in Sales, Success, Business Operations, or Consulting (ideally in high-growth SaaS or AI)
Deep expertise in Solutions and customer delivery (customer success, sales engineering, professional services, etc.), segmentation, territory design, and incentive compensation
Proven track record leading and developing global teams, and influencing at all organizational levels
Exceptional analytical skills with advanced Excel/Google Sheets proficiency
ability to design dashboards, reporting, and executive presentations that turn complex data into clear insights
Strong project management and change skills
highly organized with the ability to manage multiple priorities in a fast-paced environment
Strategic thinker with strong business acumen and a proactive, problem-solving mindset

Job Responsibility

Act as a trusted advisor to Solutions, Services, and Success leaders, identifying opportunities for improvement across multiple roles and motions, and aligning initiatives with global GTM goals
Lead, mentor, and develop a high-performing operations team
Drive company-level GTM initiatives from conception to execution including role design, solution delivery processes, global expansion, and adoption of internal AI tools
Own capacity planning and workload modeling across functions to ensure resourcing meets demand
Oversee analysis of performance data, maintaining dashboards and reporting frameworks that provide actionable insights on customer health and maturity, rep productivity, conversion rates, delivery progress, and more
Establish process governance, standardization, and playbooks across functions and customer engagement motions to ensure global consistency and scale
Partner with Sales Ops, Marketing, GTM Analytics, Business Systems, Data Engineering, and Finance to design and deliver end-to-end GTM processes
Leverage AI to build a scalable, next-gen RevOps function and contribute to Intercom’s overall vision of an AI-first customer engagement model

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Senior Director, Strategic Alliances

This player-coach role entails hands-on management of our Salesforce partnership...

Location

United States

Salary:

206500.00 - 297500.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

At least 10 years in business development and/or strategic alliances, with a proven track record in similar roles
Demonstrated ability to lead and develop high-performing teams in a dynamic environment
Strong analytical and strategic thinking skills, with the ability to develop and execute complex partnership strategies
Exceptional interpersonal and communication skills, capable of influencing stakeholders at all organizational levels
In-depth understanding of the Salesforce ecosystem and familiarity with other enterprise platforms such as ServiceNow, Adobe, Workday, and SAP

Job Responsibility

Strategic Alliance Management: Own and manage the Salesforce partnership, including overseeing the customer relationship and global go-to-market (GTM) alliance strategies
Team Leadership: Lead and mentor a small team responsible for field operations related to Salesforce and other strategic alliances
Partnership Development: Identify, recruit, and build out 1-2 additional strategic alliances with companies like ServiceNow, Adobe, Workday, and SAP, transforming them into global partnerships
Program Execution: Develop and execute comprehensive strategic plans with select partners to drive business objectives, including co-selling, co-marketing, and product integration initiatives
Collaboration and Enablement: Work closely with marketing and enablement teams to educate and equip the Highspot field team on joint GTM strategies

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Global Production Director

The Global Production Director is tasked with overseeing and advancing the plann...

Location

France , Paris

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

8–10 years in live entertainment production with a focus on creative involvement
Strong leadership, creative evaluation, and project management skills
proven ability to manage multiple projects concurrently
Bachelor’s degree in Production, Fine Arts, Business, or a related field (or equivalent experience)
Familiarity with global live entertainment markets, regional nuances, and emerging industry trends
Availability to travel internationally as required

Job Responsibility

Develop comprehensive plans for permanent attraction projects by coordinating cross-functional teams to align on goals, budgets, and timelines
Conduct feasibility studies for potential expansion opportunities, assessing resource needs, estimated costs, and operational impacts
Lead and manage production teams to deliver all projects within the agreed scope, ensuring adherence to schedules and budgets
Establish and implement standardized production processes to maintain consistency and quality across various project types and across geographies
Build, train, and manage production teams specializing in permanent attractions
Oversee the standardisation of venue feasibility assessments, ensuring locations meet both practical and convenience requirements
Standardize playbook deployment across all sites and partnerships
Oversee vendor and supplier relationships to ensure timely delivery and quality of materials and equipment
Establish quality control measures and safety standards for all productions, ensuring regulatory compliance and risk mitigation
Develop guiding principles and value optimisation for production budgets, and ensure consistency and clarity throughout local implementation

What we offer

40% discount on all Fever events and experiences
Work in the centre of the city with opportunities to travel
Responsibility from day one and professional and personal growth and the opportunity to have a real impact in a high-growth global category leader
Health and dental Insurance
Wellhub membership
Flexible remuneration plan
Great work environment with a young, international team of talented people to work with

Fulltime

Global Planning & Analysis Manager

We are looking for an experienced and motivated Global Planning & Analysis Manag...

Location

United Kingdom; Serbia , Chester; Belgrade

Salary:

Not provided

Ardagh Group

Expiration Date

Until further notice

Requirements

Qualified accountant (ACA, ACMA, CIMA or equivalent) with 5+ years of FP&A or Financial Management experience, ideally in a manufacturing or industrial environment
Good accounting knowledge (IFRS) and excellent analytical and financial modelling skills
Proficiency in Excel, PowerPoint, and Word
Exceptional communication and presentation skills, with the ability to collaborate effectively across global and cross-functional teams
Strategic mindset with strong attention to detail — comfortable operating both at executive summary and detailed analysis level
Curious, proactive, and collaborative — with a desire to challenge the status quo and make a meaningful impact

Job Responsibility

Coordinate AMP’s Budget and Long-Range Planning processes, ensuring consistency, accuracy, and efficiency across regions
Partner with the Director of Strategic Planning and Global Finance Function to review and analyse business performance, identify trends, and provide actionable insights
Support the transition from Excel-based planning to more advanced, automated reports, tools and analysis
Prepare and enhance financial and operational reports for AMP’s Global Leadership Team, including performance dashboards, volume and sales analyses, and monthly Business reporting
Manage and continuously improve the global cost allocation process for budgets, forecasts, and actuals
Control and coordinate data & analytics within the Global Finance community, ensuring data is both readily available, well maintained, consistent and reliable
Contribute to AMP’s Finance Excellence initiatives by analysing, coordinating, and facilitating transformation projects
Support the development of Global Business Partnering services for functional leaders within the AMP Global leadership team, ensuring analysis, support and insights are timely, consistent and value additive
Identify opportunities to enhance Global Finance processes and capabilities in particular financial planning processes, tools, and metrics as well as enhancing the application of technology in Finance

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director, Strategic Sales (Corporate)

We are looking for an entrepreneurial, driven and accomplished Sales Leader to j...

Location

United States , New York

Salary:

174000.00 - 217000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

At least 10 years of sales experience
At least 5 years in sales leadership
Proven track record managing a team exceeding targets in a high growth SaaS and/or AI environment
Comfortable with ambiguity and rapid change
Experience navigating and growing Strategic or Key accounts, ideally across Healthcare / Life Sciences and Energy & Industrials
Proven ability to build and maintain executive relationships across the C-Suite within large multi-national corporations
Experience personally managing Strategic accounts and coaching others
Metrics-driven operator with sharp commercial instincts and command of pipeline generation, forecasting, and sales process
Empowering leader who builds trust quickly and develops high-potential talent
Strong collaborator who builds alignment across geographically distributed teams

Job Responsibility

Drive net growth across team by leading 4-5 Global Strategic AEs
Travel to customer onsites and industry events
Lead from the front by participating in customer and prospect meetings with largest and most strategic customers
Ensure team executes strategic sales strategies with excellence
Partner with Account Management & Customer Success to ensure strong retention on Strategic Accounts
Become an expert on corporate customer needs, market dynamics, and competitive landscape
Develop and implement a strategy and tactical plan
Forecast accurately and help team develop necessary pipeline

What we offer

Competitive benefits program
Generous commission plan with uncapped earning potential
Equity

Fulltime

Global Production Director

The Global Production Director is tasked with overseeing and advancing the plann...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

8–10 years in live entertainment production with a focus on creative involvement
Strong leadership, creative evaluation, and project management skills
proven ability to manage multiple projects concurrently
Bachelor’s degree in Production, Fine Arts, Business, or a related field (or equivalent experience)
Familiarity with global live entertainment markets, regional nuances, and emerging industry trends
Availability to travel internationally as required

Job Responsibility

Develop comprehensive plans for permanent attraction projects by coordinating cross-functional teams to align on goals, budgets, and timelines
Conduct feasibility studies for potential expansion opportunities, assessing resource needs, estimated costs, and operational impacts
Drive the creation of a phased expansion roadmap, aligning with corporate growth strategies
Lead and manage production teams to deliver all projects within the agreed scope, ensuring adherence to schedules and budgets
Establish and implement standardized production processes to maintain consistency and quality across various project types and across geographies
Act as a key decision-maker for high-stakes issues related to technical requirements, resource allocation, and vendor selection
Assess current work methods / production workflows / local processes and challenge proposed approaches and provide creative alternatives, suggestions to improve ongoing projects
Build, train, and manage production teams specializing in permanent attractions
Support the professional growth of team members through ongoing training, mentoring, and performance feedback
Ensure local producers have the necessary tools, resources, and guidance

What we offer

40% discount on all Fever events and experiences
Work in the centre of the city with opportunities to travel
Responsibility from day one and professional and personal growth and the opportunity to have a real impact in a high-growth global category leader
Health and dental Insurance
Wellhub membership
Flexible remuneration plan
Great work environment with a young, international team of talented people to work with

Fulltime

Director, North America Infrastructure Operations & Reliability

Alimentation Couche-Tard (Circle K) seeks a highly experienced, driven, and dyna...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Minimum of 10 years of demonstrated progressively responsible experience and successful Infrastructure and operations management of distributed global platforms
Strong ability to identify needs, take initiative, and prioritize work efforts, balancing operational tasks with longer-term strategic security efforts
Proven success in establishing key performance indicators, metrics, and focus to drive operational / service delivery best practices
Meticulous planning skills with a balance of risk management and efficient execution
Establish and balance priorities between new initiatives and sustaining operations engineering work
Ability to establish and maintain trust and rapport with the team and external constituents
Experience leading and developing multiple team members and managed service providers
Strong knowledge and understanding of infrastructure operations and reliability best practices in a high-volume and critical production service environment
Experience managing vendor relationships for all infrastructure services and solutions and reviewing vendor contracts, statements of work, and related documents
Experience in DevOps and Infrastructure and Application migration to cloud

Job Responsibility

Lead a multi-disciplinary North America focused team, in close partnership with managed service providers, to establish roadmaps and successful implementation of technology standards, including hosting, network, storage, workplace, desktop, and other datacenter infrastructure
Build strong relationships with company leaders and departments across the organization to understand the business, share knowledge, and foster a collaborative, supportive environment when recommending technology solutions to meet business objectives
Partner with cybersecurity and risk management teams to ensure the infrastructure meets security requirements and evolves over time to meet changing needs and best practices
Cloud Migration & DevOps: Drive application migration to the cloud, embedding DevOps and observability tooling to enhance delivery and monitoring
Implement Observability best practices and tooling to monitor the effectiveness of the delivery of application and infrastructure services
Working close with the Operational Resiliency team, develop and implement infrastructure disaster recovery protocols to minimize disruption to business operations in the event of emergency situations
Develop and report on relevant KPIs and metrics to drive operational maturity, improved customer experience, and aid in transparency and understanding across the business of the infrastructure organization’s contributions to the business
Strong focus on leadership and development of team members and extended team members of managed service partners. Ensuring professional growth, setting direction/priorities, delegating tasks, resolving conflicts, and fostering a winning culture with high-performance oriented team members

Fulltime

Strategic Planning & Operations Director, Global Development Operations

Amgen

Location:
United States , Thousand Oaks

Category:
Research and Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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