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Our Strategic Partnerships team is responsible for driving business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building near and long term strategies to drive growth and innovation for sellers and partners. We are seeking an experienced account manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.
Job Responsibility:
Develop and nurture strong seller relationships to support the business through a consultative approach
Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption
Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes
Requirements:
8+ years of experience working in sales and/or strategic account management function, specifically working with top business partners, streamers, and/or creators
Fluent in German & English (written & spoken) with a deep understanding of the DACH Market
Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts
Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect
Nice to have:
Be a Whatnot seller or entrepreneur yourself
Past experience growing and scaling Account Management/Strategic Partnerships teams within an organization
Passion for creator communities and/or existing Whatnot product categories (specifically fashion, toys, collectibles or TCG)
Experience buying and selling in online marketplaces
What we offer:
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work