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The Strategic Partner Development Manager is responsible for managing communication, training, enablement, and day-to-day coordination with Figure’s largest national partners. This role ensures that enterprise partners such as Lowe’s, GreenSky, and OneClick are fully supported, properly trained, and consistently engaged to drive usage of Figure’s Digital HELOC program across their field, sales, and operational teams. You will act as the primary point of contact for partner-facing communication, workflows, performance insights, and escalation management. This role requires strong organization, polished communication, and the ability to navigate multiple teams within large organizations.
Job Responsibility:
Lead enablement for strategic partners
Coordinate communication across partner teams (sales, ops, and Figure’s internal team)
Create and manage partner-specific workflows, materials, and updates
Track usage and performance
identify gaps and drive increased volume
Support and troubleshoot the partner application lifecycle
recover stalled deals
Escalate issues and coordinate resolutions with internal Figure teams
Pull reports, analyze trends, and deliver insights to partner leadership
Maintain clean documentation, notes, and communication in Salesforce
Handle partner questions, feedback, and follow-ups with clarity and professionalism
Requirements:
3+ years in strategic account management, partner success, enterprise customer enablement, or a similar role
Experience working with large national partners, retailers, lenders, or SaaS platforms
Strong presentation, communication, and cross-functional coordination skills
Comfortable managing complex workflows across multiple departments
Able to interpret performance data and translate it into actionable insights
Organized, proactive, and able to manage multiple high-visibility relationships
What we offer:
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage