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Strategic Operations Lead

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Orchard Robotics

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

120000.00 - 180000.00 USD / Year
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Job Description:

We’re looking for a Strategic Operations Lead, a high-agency, tech-native operator who thrives in chaos, moves fast, and wants to help scale one of the most ambitious ag-tech startups in the world. This is a 996-style role: long hours, relentless execution, and constant problem-solving. The work will not be easy, fun, or glamorous, but the impact you’ll have here will be unmatched. You’ll touch nearly every part of the company and directly influence how we deliver for our customers and grow as an organization. This role sits in our Operations team, with very close collaboration with our founder & CEO, as well as our Engineering and Sales teams. It’s a high-visibility, high-ownership position across multiple streams (operations, customer success, product, and marketing). For someone exceptional, there’s clear growth potential into leadership over time.

Job Responsibility:

  • Be the glue
  • Connect customers, engineering, operations, and sales to ensure nothing slips through the cracks
  • Cross-functional coordinator of customer success
  • Handle customer communications, track issues internally, organize QA initiatives, coordinate solutions with our engineering team and operations teams, and ensure flawless delivery
  • Operate across our company
  • Manage moving pieces across marketing campaigns, field deployments, customer onboarding, and software rollouts
  • Communicate relentlessly
  • Write crisp updates, escalate smartly, and stay on top of making sure everyone is aligned, both internally and externally
  • Problem-solve autonomously
  • When something breaks or stalls, you find the answer fast
  • And you build playbooks, analytics, and reporting processes to make sure it doesn't happen again in the future
  • Do whatever it takes
  • From creating marketing materials in Canva to managing field data uploads or coordinating logistics, you make things happen
  • Build for scale
  • Turn challenges into systems: document processes, automate tasks, and build Standard Operating Procedures to solve challenges at scale over time
  • Guard the details
  • Maintain an obsessive focus on precision, quality, and follow-through

Requirements:

  • Early-career operator with 2-5 years of industry experience in a fast-moving environment (startup, operations, or customer-facing tech)
  • Tech and AI-native
  • Fluent in Slack, Linear, Notion, Google Workspace, Canva, AI tools, and modern ops tools
  • High-agency executor
  • Excellent communicator
  • Comfortable with unglamorous work
  • Detail-obsessed and reliable
  • Strong fundamentals and background, technical experience or operational fields a plus
What we offer:
  • Top-of-market compensation with competitive base, bonus, and generous equity
  • 100% paid health, dental, vision insurance
  • Lunch & dinner provided in-office
  • Flexible time off
  • Monthly Wellness stipend
  • Regular team offsites & excursions for team bonding

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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