Strategic Operations Lead, Global Membership Job at Uber (New York)

Sr Membership Strategy & Operations Manager

This is a unique opportunity to join the LatAm Membership Operations team at the...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 4+ years of experience in Strategy, Finance, Consulting, Business Intelligence, or related fields
Data-driven mindset
Strong organizational and project management skills
Hands-on, owner mentality
Strong communication and stakeholder management skills
Professional proficiency in both Spanish and English (written and spoken)
Experience with SQL, Python, or similar languages preferred
Solid understanding of business drivers (P&L, competition, user behavior, operational performance, and risk)
Proven ability to solve complex, ambiguous problems and implement effective solutions
Resilience in fast-paced, high-growth environments with changing priorities

Job Responsibility

Define and run membership acquisition and retention campaigns
Diagnose market needs/blockers for growth
Set Mexico targets in alignment with the Global teams
Execute strategy and assess risks to plan
Own market performance and be accountable for the integrity of our execution
Analyze and diagnose strategic Mexico market needs, offering a holistic view of performance, customer behavior, and growth opportunities for membership
Communicate key insights, risks, and Membership performance trends to General Managers and cross-functional stakeholders
Lead the deployment and optimization of membership incentives, ensuring cost-efficiency and top-line impact
Own and track performance against the membership plan, ensuring accountability and delivery against commitments
Develop and apply analytical frameworks to support Product, channel, and market strategy

Regional Director, Canada

The Regional Director, Canada is responsible for leading and growing FS-ISAC’s p...

Location

Canada , Toronto

Salary:

Not provided

FS-ISAC

Expiration Date

Until further notice

Requirements

10+ years of experience in financial services, cybersecurity, membership organizations, or associations, or related sectors
Strategic and operational leadership experience with 5+ years of building, leading and managing teams
Strong knowledge of the Canadian financial services industry and cybersecurity landscape
Demonstrated success in relationship management, business development, membership growth, or strategic partnerships
Previous experience engaging with senior executives, regulators, and industry stakeholders
Excellent communication, presentation, and executive engagement skills
Bachelor's degree in business or related fields

Job Responsibility

Lead and execute FS-ISAC’s multi-year strategic plans for Canada
Identify opportunities to expand market presence, strengthen member engagement, and enhance strategic partnerships
Serve as the senior regional representative for FS-ISAC in Canada
Provide market intelligence and regional insights to support organizational planning
Represent FS-ISAC at industry conferences, member meetings, executive forums, and sector events
Ensure a consistent and powerful brand presence across Canada
Drive membership acquisition, retention, and engagement across Canadian financial institutions and related sectors
Partner with business development to lead, develop, and finalize new membership and partnership agreements
Lead membership retention efforts and increase membership financial and non-financial contributions
Develop and maintain executive-level relationships with member organizations, prospective members, and other key stakeholders

Fulltime

Global Director of Critical Partnerships

The Global Director of Critical Partnerships is a senior individual contributor ...

Location

United States , Reston

Salary:

Not provided

FS-ISAC

Expiration Date

Until further notice

Requirements

10+ years of experience in account management, member success, and/or strategic partnerships
Previous experience working with global financial institutions and/or cybersecurity organizations
Demonstrated success managing complex, enterprise-level relationships
Strong executive presence with the ability to influence C-level stakeholders
Proven track record in retention, engagement, and account growth
Ability to operate effectively in a mission-driven, membership-based organization

Job Responsibility

Own a portfolio of critical global member institutions and strategic partners, acting as the primary relationship lead within the Membership organization
Develop and execute comprehensive account plans that drive retention and renewal, increased utilization of FS-ISAC offerings, deeper engagement across communities, intelligence sharing, and events
Build trusted relationships with senior member stakeholders (e.g., CISO, cyber risk, fraud, resilience leaders)
Serve as the voice of the member internally, ensuring alignment of services, programs, and priorities with member needs
Monitor account health through defined metrics (engagement, participation, renewal risk) and take proactive action
Lead executive business reviews (EBRs) and strategic check-ins with key accounts
Partner closely with internal teams (intelligence, community engagement, events, product, operations) to deliver a cohesive and high-value member experience
Identify and mitigate risks to member satisfaction and retention
Identify expansion opportunities within existing member accounts, including increased participation, additional services, or broader organizational engagement
Support onboarding and integration of new strategic members in collaboration with membership and business development teams

Fulltime

Chief Marketing & Communications Officer

The Chief Marketing and Communications Officer (CMCO) is a transformational exec...

Location

United States , Reston

Salary:

Not provided

FS-ISAC

Expiration Date

Until further notice

Requirements

15+ years of executive leadership experience in marketing, communications, PR, or related fields within financial services, cybersecurity, technology, and/or membership-based organizations
Proven success leading transformational changes in complex, regulated, or high-risk environments
Deep experience in crisis communications and reputation management
Strong understanding of global risk, regulatory environments, and stakeholder dynamics
Demonstrated ability to build and scale integrated, high-performing teams
Calm under pressure with strong crisis leadership instincts
Strategic yet hands-on in building new capabilities
Data-driven and digitally fluent
Highly credible with executives, regulators, and external stakeholders
Change agent who can challenge legacy thinking and drive adoption

Job Responsibility

Define and execute an integrated strategy across marketing, communications, public relations, Member Response Team (MRT), and crisis management aligned to business transformation goals
Serve as a core member of the executive team, advising on reputation risk, stakeholder trust, and market positioning
Lead organizational change across functions, embedding a member-first, high-accountability culture
Build a modern marketing function focused on member acquisition, engagement, and retention
Lead digital transformation including marketing automation, analytics, and personalization
Create a digitally enabled, data-driven marketing engine with clear segmentation, targeted campaigns, and measurable impact
Translate complex risk, security, or financial concepts into clear, compelling value propositions
Collaborate with membership, partnerships, and business development to drive and achieve enterprise revenue growth targets
Partner with sales/membership teams to ensure market-qualified leads convert to revenue
Develop a Return on Investment framework to capture growth initiatives

Fulltime

Community Lead

Rapha launched in 2004 to redefine cycling apparel. Today, progressive design an...

Location

Australia , Sydney

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

You Love the Sport. You don’t just plan rides
you ride them. You are curious about your community's needs, using every coffee stop and climb to understand what riders want next.
You Think For Yourself, by pushing boundaries in cycling event programming to ensure Rapha remains the most progressive brand in your city.
You Suffer - on and off the bike. You persevere through operational setbacks and lean into difficult conversations with ride leaders or Service Course, aiming for excellent service in everything you do.
You Inspire Others, by setting the pace. Whether it’s bike safety, kit etiquette, or inclusivity, you take people on the journey by modeling the 'Rapha way' in every interaction
Experience leading group rides and an interest in in cycling as a sport
Event planning and execution experience
Content creation and social media understanding
Operationally savvy and forward thinking

Job Responsibility

Design and deliver a robust, engaging, and diverse calendar of rides in line with the company framework that attracts both committed RCC Members and allows new riders to experience the RCC offering
Plan and execute high-impact special events and regional activations (e.g., W100, FAR) that strengthen community bonds and drive brand exposure
Recruit, coordinate, and support a high-quality team of local ride leaders and brand ambassadors
Work closely with the Clubhouse Manager to ensure the RCC presence and energy within the Clubhouse are consistently aligned with brand expectations
Actively drive RCC membership through open rides and proactive clienteling of lapsed members
Drive brand exposure by creating, editing and sharing high-quality, engaging social media content
Create & edit engaging RCC Newsletters
Build meaningful partnerships relevant to the local market and stay current with local trends and competitor activity
Identify potential partnerships in the metro, engage with local influencers and ambassadors
Plan rides & events strategically, on a moving 18-month basis following global brand guidelines

What we offer

50% apparel discount
Discount for family and friends
Annual clothing allowance
Free membership to the Rapha Cycling Club
Bike racing expenses up to $35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Company Bonus Scheme

Fulltime

Director Global E-Commerce Loyalty & CRM

As Director, Global Loyalty & Membership, you will define and lead the global st...

Location

Germany , Herzogenaurach

Salary:

Not provided

Puma Group

Expiration Date

Until further notice

Requirements

Extensive experience (10+ years) defining and leading loyalty or membership strategies at scale, ideally within global retail and eCommerce, fashion, lifestyle, or sportstyle environments
Experience building, leading, and developing high-performing teams, with the ability to scale talent and capabilities in line with business ambition
Strong commercial and analytical mindset, deeply fluent in CLTV modeling, cohort analysis, retention dynamics, unit economics, and margin trade-offs, with the ability to translate insight into action
Proven track record of building and scaling programs from zero to one, with full ownership from strategy through execution and optimization
Experience navigating and shaping complex loyalty and CRM technology ecosystems, including platform selection, integrations, and long-term scalability considerations
Ability to operate and influence at senior leadership level, aligning diverse stakeholders across marketing, digital, finance, product, and technology through clear, data-driven narratives
Strategic yet highly execution-oriented: able to set direction while driving delivery in a fast-paced, ambiguous environment
Strong leadership presence with the ability to drive alignment, clarity, and momentum across global, matrixed organizations

Job Responsibility

Define and own the global loyalty & membership vision and multi-year roadmap, ensuring tight alignment with brand strategy, DTC growth ambitions, and long-term customer value creation
Oversee the end-to-end design and evolution of the loyalty program, including value proposition, tiering, benefits, earn & burn mechanics, experiential vs. monetary rewards, and full member lifecycle orchestration
Leads global CRM efforts, driving personalization, segmentation, and data‑driven decision‑making
Build and lead a high-performing global loyalty & membership team over time, defining the right capabilities, structure, and ways of working to scale the function as a core growth engine
Own the business case and economics: in partnership with BI and Finance, define and steer CLTV uplift, retention impact, margin dynamics, breakage, and ROI - embedding loyalty as a measurable driver of profitable growth
Lead the integration of loyalty into the broader commercial ecosystem, ensuring it is fully embedded across CRM, paid media, onsite experience, and trading levers to unlock incremental value across the funnel
In concert with IT & Marketing, steer platform configuration, scalability, and continuous evolution across regions, ensuring future-proof architecture and operational excellence
Act as the global point of alignment across functions and markets, setting clear guardrails and governance while enabling local teams to execute with speed and relevance
Establish a best-in-class performance and governance framework, with clear KPIs, reporting structures, and operating rhythms that drive accountability and transparency at all levels of the organization
Continuously evolve the program through innovation, partnerships, and new value creation models, ensuring the proposition remains differentiated, competitive, and ahead of consumer expectations

Fulltime

Global Director of Signalling & Telecoms

The Global Director of Signalling & Telecoms defines, leads, and delivers Egis’ ...

Location

United Kingdom , London

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Chartered Engineer/Technician membership or equivalent professional status from a recognised institution such as IMechE or IET
BSc or similar in Bachelor Degree (BEng, BSc) in a Numerate, Scientific or Engineering subject or Higher Education/equivalent training and experience
You will have led large teams on Rail projects and have work winning experience
Experience on major signalling projects internationally for Mainline and High-speed projects
Experience of leading bids in a consultancy environment
Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders
YOU MUST HAVE THE RIGHT TO WORK IN THE UK

Job Responsibility

Contribute to the definition and deployment of the Group strategy for signalling and telecoms
Ensure regional signalling and telecoms strategies are aligned with Group objectives
Promote harmonised governance, delivery standards, and technical excellence across Egis entities
Support Executive Management in strategic decisions related to signalling and telecoms activities
Identify and deliver key strategic initiatives to enter and grow in new markets
Build signalling capability in new regions
Define growth pathways
Oversee the performance of global signalling and telecoms operations
Support regions on complex projects
Promote best practices, standardisation, and continuous improvement across rail operations

Fulltime

Global Senior Employment Litigation Counsel

The Senior Employment Litigation Counsel is responsible for strategic oversight ...

Location

United States , Austin

Salary:

192960.00 - 289440.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Juris Doctor (JD) or equivalent law degree from an accredited institution
Active bar membership in at least one jurisdiction
Demonstrated experience managing complex, multi‑jurisdictional employment litigation
Strong knowledge of U.S. employment litigation
Experience with international employment disputes strongly preferred
Experience supporting a global workforce across multiple regions (e.g., Americas, EMEA, APAC)
In‑house experience
Prior responsibility for litigation budgeting and outside counsel management at scale
Familiarity with alternative dispute resolution mechanisms internationally
Exceptional legal judgment and strategic thinking

Job Responsibility

Lead and manage all employment‑related litigation, attorney demands and administrative proceedings globally
Develop and execute global employment litigation strategy
Oversee case assessment, early resolution strategies, discovery, trial preparation, and settlement negotiations
Select, retain, and manage outside counsel across multiple jurisdictions
Control litigation budgets, monitor spending, and drive cost‑effective outcomes
Ensure external counsel aligns with company values, principles, and litigation strategy
Partner closely with HR, Ops/Finance and regional Legal teams to proactively manage employment risk
Advise senior leadership and HR stakeholders on litigation exposure, trends, and risk mitigation strategies
Identify systemic litigation risks and recommend process improvements, training, and policy updates
Analyze and report litigation data and trends

Fulltime

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Strategic Operations Lead, Global Membership

Job Description

Job Responsibility

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