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Strategic Operations Director

United States 140000.00 - 175000.00 USD / Year · Job Posted February 21, 2026
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Job Description

The Strategic Operations Director plays a critical role in enabling Equip’s Care Operations teams to deliver consistent, high-quality patient care at scale. This role identifies operational opportunities, conducts analysis, and leads cross-functional projects that enhance efficiency, scalability, and performance across Care Delivery and Care Experience. This is a highly collaborative, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams. This role leverages data, operational insight, and disciplined execution to streamline processes, improve quality, and support the organization’s ability to scale sustainably

Job Responsibility

  • Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks
  • Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations
  • Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement
  • Drive data insights to action plans
  • Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions
  • Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication
  • Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling
  • Identify and document best practices that enhance operational consistency, quality, and scalability
  • Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in business, operations, or a related field
  • 5–8+ years of experience in business operations, management consulting, program management, or a related field
  • Healthcare-focused experience is strongly preferred
  • Demonstrated experience in strategic project management and/or process improvement
  • Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making
  • Experience with SQL is a plus
  • Highly proficient in Excel/GSheets
  • Experience implementing scalable processes in a dynamic, fast-growing environment
  • Exceptional communication, collaboration, and stakeholder-management skills
  • Ability to manage multiple priorities with excellent organization and adaptability
  • Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus)

Nice to have

  • Experience with SQL
  • Lean Six Sigma

What we offer

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