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The Strategic Operations Director plays a critical role in enabling Equip’s Care Operations teams to deliver consistent, high-quality patient care at scale. This role identifies operational opportunities, conducts analysis, and leads cross-functional projects that enhance efficiency, scalability, and performance across Care Delivery and Care Experience. This is a highly collaborative, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams. This role leverages data, operational insight, and disciplined execution to streamline processes, improve quality, and support the organization’s ability to scale sustainably
Job Responsibility:
Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks
Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations
Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement
Drive data insights to action plans
Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions
Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication
Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling
Identify and document best practices that enhance operational consistency, quality, and scalability
Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance
Perform other duties as assigned
Requirements:
Bachelor’s degree in business, operations, or a related field
5–8+ years of experience in business operations, management consulting, program management, or a related field
Healthcare-focused experience is strongly preferred
Demonstrated experience in strategic project management and/or process improvement
Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making
Experience with SQL is a plus
Highly proficient in Excel/GSheets
Experience implementing scalable processes in a dynamic, fast-growing environment
Exceptional communication, collaboration, and stakeholder-management skills
Ability to manage multiple priorities with excellent organization and adaptability
Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus)