Strategic Key Account Director

• Own and grow relationships with C-level and senior stakeholders across named strategic accounts
• Develop and execute comprehensive account strategies aligned to customer priorities and AMCS growth objectives
• Lead quarterly business reviews and executive cadences to assess account health, roadmap alignment, and value delivery
• Drive contract renewals alongside maintaining & progressing a consistent pipeline of upsells, and cross-sell opportunities in collaboration with Sales, Product, and Customer Success teams
• Lead complex sales cycles with a consultative, value-based approach—positioning AMCS as a strategic partner, not just a software vendor
• Forecast accurately and maintain CRM hygiene to ensure visibility and accountability across the business
• Partner with internal teams (Product, Engineering, Marketing, Customer Success) to deliver tailored solutions and ensure customer satisfaction
• Monitor industry trends and customer feedback to inform product development and go-to-market strategy
• Track and report on key metrics including Net Revenue Retention, churn, and customer advocacy

• Bachelor’s degree
• 10+ years of enterprise ERP or SaaS experience, preferably in sustainability, supply chain, logistics, transport, or resource management but is not mandatory
• Proven success managing complex, multi-stakeholder relationships at C-level
• A growth mindset and entrepreneurial spirit that is constantly seeking new ways to find solutions, create value and drive innovation
• Self-motivated and driven, with a strong sense of ownership and accountability for your business outcomes
• Track record of exceeding quota through strategic selling and long-term customer partnerships
• Familiarity with sales methodologies such as MEDDPICC, Challenger, or Value Selling
• Strong business acumen, analytical thinking, and ability to translate technical solutions into business impact
• Experience navigating complex organizations and influencing senior decision-makers
• Proactive in pipeline generation, leveraging outreach, insights, and creative engagement strategies
• Excellent communication, negotiation, and presentation skills
• Experience with Salesforce or similar CRM platforms
• Strong analytical and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively

Competitive compensation, benefits, and professional development support