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We're seeking a Strategic Implementation Principal to serve as the cornerstone of this team, owning the successful delivery of our most complex, high-impact enterprise programs. In this role, you'll define the overarching implementation strategy, architect delivery plans, and guide execution across multiple internal teams and customer stakeholders. Your leadership will ensure that our largest enterprise initiatives not only meet their goals, but also shape how the industry operates. This is a highly visible, senior-level role that blends strategic vision, operational excellence, and executive relationship management.
Job Responsibility:
Set the strategic direction: Define the implementation vision and end-to-end strategy for Category 1 enterprise engagements, aligning scope, objectives, and success metrics with customer and company goals
Own program leadership: Serve as the principal owner for strategic projects, overseeing delivery from kickoff through adoption, ensuring accountability, quality, and measurable results at every stage
Guide customer partnerships: Act as the primary executive liaison for client stakeholders, leading strategic planning sessions, executive briefings, and alignment meetings to ensure shared vision and momentum
Design scalable solutions: Translate complex operational workflows and enterprise objectives into scalable, technology-driven solutions --- leveraging Qualia's platform and industry best practices to maximize impact
Drive cross-functional execution: Orchestrate collaboration across Product, Engineering, Sales, Services, and Customer Success to deliver on strategic objectives while managing dependencies and timelines
Anticipate and mitigate risk: Identify solution gaps, operational risks, and long-term strategic considerations early --- and work cross-functionally to address them before they impact delivery
Advance industry leadership: Capture and synthesize insights from enterprise implementations into internal playbooks, go-to-market strategies, and external thought leadership, helping shape the future direction of the industry
Requirements:
10+ years of experience in title, escrow, or real estate operations, including leadership roles delivering complex, enterprise-scale initiatives
Proven success architecting and leading multi-year, multi-stakeholder projects with significant operational and technical complexity
Deep knowledge of title production systems (including Qualia) and adjacent technology stacks, with the ability to translate operational goals into technical execution
Recognized thought leader with a strong professional network across title, escrow, lending, and government
Exceptional ability to synthesize complexity into clarity, facilitate alignment across diverse audiences, and influence outcomes at the highest levels
Demonstrated ability to anticipate industry shifts, shape strategic direction, and translate big-picture goals into actionable execution plans