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As part of the NEAC team, the Strategic Engagement Officer will contribute to the operation of the NEAC Living Lab, supporting recruitment campaigns and ensuring that participants in the Living Lab gain value from their participation through tailored energy insights and information.
Job Responsibility
Support the attraction, acquisition and activation of new NEAC Living Lab participants
Work with external providers to deliver targeted social media advertising for recruitment
Manage recruitment campaigns
Support the Strategic Engagement Lead on newsletters
Contribute to the content calendar, research, source and curate content
Publish research findings provided by researchers in the NEAC portal
Draft and publish home energy-specific blog posts and web content
Create and manage discussion boards and polls
Support the NEAC Living Lab helpdesk team
Maintain the privacy of participants
Take personal responsibility for client satisfaction
Requirements
Knowledge of, and interest in, the home energy sector
Strong writing capability with experience in content development and planning
Proven ability to manage multiple priorities in a fast-paced environment
Strong customer service and stakeholder engagement skills