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The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform. This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers. You’ll own a book of up to 200 sellers, applying a structured, data-informed approach to coaching, engagement, and performance improvement. By combining automation, AI-powered insights, and a deep understanding of seller behavior, you’ll help sellers reach key growth milestones and scale their business successfully on Whatnot. This role requires sharp and ruthless prioritization, strong operational judgment, and the ability to translate data into actionable outreach at scale. You’ll act as both strategist and operator — ensuring every seller receives the right level of guidance at the right time, while balancing efficiency and impact across your portfolio.
Job Responsibility:
Manage a scaled book of business
Own relationships with high-potential sellers, balancing proactive outreach with data-driven prioritization
Drive growth and account health at scale
Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance
Prioritize ruthlessly
Focus time and energy on sellers with the highest engagement potential and growth opportunity
Deliver structured communication
Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals
Leverage AI for insights and efficiency
Utilize Whatnot’s AI-enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks
Collaborate cross-functionally
Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities
Track, measure, and report
Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team-level metrics and continuous improvement
Build scalable best practices
Share insights, pilot learnings, and scaled comms templates to strengthen team-wide effectiveness and inform future Development playbooks
Requirements:
3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform
Proven ability to manage a large, complex portfolio while driving measurable business outcomes
Advanced organizational and prioritization skills
capable of navigating competing demands with structure and focus
Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision-making
Analytical mindset and strong command of metrics to diagnose performance and inform outreach
Excellent communication skills for scaled messaging and seller engagement
A high degree of ownership, accountability, and adaptability in a fast-moving environment
Nice to have:
Experience supporting SMBs or creators at scale through digital or AI-driven programs
Background in operational improvement, training, or coaching in a high-volume environment
Passion for live commerce, seller communities, and Whatnot’s core categories (collectibles, sports, fashion, vintage)
What we offer:
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work