Strategic Customer Success Partner Coach Jobs

360Learning

Location:
France, Paris

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Client Success Partner Coach (CSP Coach), you will own the most critical customers in France and support, mentor and guide the CSPs that manage them. The Client Success Partners guide the learning and development strategies of customers through the 360Learning platform. As a Coach, your role is fundamental for the team: you are responsible for the development of every team member and the achievement of renewal and expansion of clients, for the largest accounts in the French market.

Job Responsibility:

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews
Introduce yourself as a sponsor on the top 20 customers
Talk regularly with Decision Makers / HRs or L&D Directors
Identify expansion with the AE on your team’s book of business
Lead customer experience meetings
Identify and nurture customer advocates
Define a reliable forecast
Define a vision/roadmap
Carry out performance reviews
Identify customer ambassadors
Hire new teammates and ensure their successful onboarding
Be a go-to resource on sophisticated platform usage
Define an annual roadmap for French strategic customer market
Work with teammates on their self career development
Participate in growing the CSP team with external learnings
Define career plans for each team member
Ensure team's CSPs reach their targets
Improve the support offered to customers

Requirements:

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)
Ability to conduct meetings with CEOs, Directors or COMEX members at a customer site
Experienced in managing complex customer situations
Ability to intervene in the pre-sales phase to promote and advise on support
Ability to rely on the right people internally to move a project forward or manage a conflict
Excellent interpersonal skills
Enthusiasm for the company's working environment

What we offer:

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Strategic Customer Success Partner Coach