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Strategic Customer Success Manager

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Rapid7

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Location:
United Kingdom , Reading

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Join us as a Strategic Customer Success Manager and become a key partner to our customers on their cybersecurity journey. You’ll use your product expertise and domain knowledge to help organisations maximise value, accelerate platform adoption, and achieve their most critical security objectives.

Job Responsibility:

  • Build and maintain strong, strategic relationships with key customer stakeholders
  • Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction
  • Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions
  • Lead key customer engagements such as status reviews and Executive Business Reviews
  • Identify and mitigate risks within customer accounts to support retention and renewal
  • Advocate for customer needs internally to influence product and service improvements

Requirements:

  • 5+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)
  • Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc and familiarity with customer success platforms and tools is a plus
  • Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success
  • Collaborates closely with Sales, Product, Support, and Engineering, working cross-functionally to deliver a seamless customer experience and resolve issues efficiently
  • Ability to develop customer strategies and drive product adoption for measurable ROI
  • Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility
  • Solid understanding of technical concepts and security frameworks
  • Strong project management, prioritisation, and problem-solving abilities
  • Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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