CrawlJobs Logo

Strategic Customer Success Manager

prolific.com Logo

Prolific

Location Icon

Location:
United States , San Francisco

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

180000.00 - 240000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Strategic Customer Success Manager, you will partner with frontier AI model creators who are making headline news every day, ensuring they achieve breakthrough value through our human data offerings. In this role, you will lead adoption, consumption, development, and value realization as a trusted advisor for AI research, program management, and business stakeholders. You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy while collaborating with your counterparts on Prolific’s Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams.

Job Responsibility:

  • Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
  • Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
  • Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
  • Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
  • Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes

Requirements:

  • 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
  • Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
  • Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
  • Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
  • Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
  • Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
  • Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you
What we offer:
  • competitive salary
  • benefits
  • remote working
  • impactful, mission-driven culture
  • equity
  • opportunity to earn a cash variable element, such as a bonus or commission

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Prolific - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Strategic Customer Success Manager

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  • You have some client facing experience and the intention to progress your career in customer success
  • You have excellent written and verbal communication skills
  • You manage projects and tasks to completion
  • You take initiative
  • You’re interested and eager to learn more about both technical and marketing concepts with real world applications
  • You are known for being a team player
  • You welcome feedback
  • Your interests include marketing strategy, digital marketing, technology and mobile trends
  • You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems
Job Responsibility
Job Responsibility
  • Own client renewals, retention and net retention targets for your customers within larger groups
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager within Rest of World Banking, you are responsible ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5+ SaaS Customer Success or Account Management experience
  • Demonstrated commercial mindset, with an understanding of “selling moments”
  • Process orientation, with a keen focus on Customer goal achievement KPI’s
  • Experience of using data to drive growth and retention campaigns
Job Responsibility
Job Responsibility
  • Develop long-term relationships with customers, understanding their business needs
  • Protect the revenue and maximise renewal opportunities
  • Act as a strategic advisor, identifying opportunities for upselling and cross-selling
  • Monitor customer health scores and proactively address potential issues
  • Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it
  • Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
  • Serve as the main point of contact for customer inquiries and concerns
  • Work cross-functionally with sales, support, and product teams to resolve customer issues
  • Monitor customer engagement metrics, churn rates, and overall satisfaction
  • Prepare reports and insights on customer success initiatives
Read More
Arrow Right

Senior Customer Success Manager- Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...
Location
Location
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
  • Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
  • Experience balancing a book of business in a customer-facing environment
  • Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
  • Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
  • Manage post-sales activity for your customers through relationship-building, product expertise and execution
  • Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
  • Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
  • Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
  • Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
Read More
Arrow Right

Customer Success Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...
Location
Location
United States , Miami; Austin; Dallas; Chicago; St. Louis; Boston; Philadelphia; Washington D.C.; Orlando; Los Angeles; San Diego
Salary
Salary:
85000.00 - 100000.00 USD / Year
https://www.upguard.com Logo
UpGuard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years experience in customer success, project management or account management
  • Professional to native fluency in Spanish and English
  • Experience with supporting and building customer relationships in a scalable manner
  • Highly organized with the ability to update existing documentation and document new processes
  • An understanding of cyber risk management or risk management frameworks
  • High-level of proficiency in the English language, both written and spoken
  • The ability to work cross functionally with many internal groups and be a team player
  • Curious and willing to learn
Job Responsibility
Job Responsibility
  • Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
  • Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
  • Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
  • Translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
  • Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
  • Advocate for the customer
  • Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
What we offer
What we offer
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
  • Health Insurance: Health, dental, and vision insurance
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...
Location
Location
United States , San Francisco
Salary
Salary:
153000.00 - 182750.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
  • 3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
  • 3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
  • Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
  • Ability to run complex, simultaneous, cross-functional initiatives
  • Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
  • Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
  • Strong analytical and program management skills with an aptitude for working with data
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Experience with Tableau, Looker, Power BI
Job Responsibility
Job Responsibility
  • Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
  • Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
  • Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
  • Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
  • Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
  • Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
  • Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
  • Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
  • Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
  • Collaborate with our other key programs such as voice of customer, enterprise community, and scale community
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...
Location
Location
United States , Chicago
Salary
Salary:
137700.00 - 164475.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
  • 3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
  • 3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
  • Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
  • Ability to run complex, simultaneous, cross-functional initiatives
  • Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
  • Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
  • Strong analytical and program management skills with an aptitude for working with data
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Experience with Tableau, Looker, Power BI
Job Responsibility
Job Responsibility
  • Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
  • Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
  • Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
  • Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
  • Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
  • Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
  • Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
  • Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
  • Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
  • Collaborating with our other key programs such as voice of customer, enterprise community, and scale community
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...
Location
Location
United States , Chicago
Salary
Salary:
162000.00 - 193500.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
  • Experience with business process mapping, requirements analysis, and solution design
  • Strong technical acumen and passion for AI/agent-building (coding not required)
  • Ability to simplify and communicate complex problems clearly across audiences
  • Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
  • Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
  • Self-motivated, adaptable, and curious team player with a high level of self-efficacy
  • Proof of eligibility to work in the United States is required
Job Responsibility
Job Responsibility
  • Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
  • Facilitate requirements gathering and process mapping for standard operating procedures
  • document in clear, precise, and actionable terms
  • Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
  • Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
  • Maintain deep product knowledge of Fin’s fast-expanding capabilities
  • remain market aware of the fast evolving AI-agent industry
  • Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
  • Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
  • Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...
Location
Location
United States , San Francisco
Salary
Salary:
180000.00 - 215000.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
  • Experience with business process mapping, requirements analysis, and solution design
  • Strong technical acumen and passion for AI/agent-building (coding not required)
  • Ability to simplify and communicate complex problems clearly across audiences
  • Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
  • Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
  • Self-motivated, adaptable, and curious team player with a high level of self-efficacy
  • Proof of eligibility to work in the United States is required
  • Portuguese Speaker
Job Responsibility
Job Responsibility
  • Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
  • Facilitate requirements gathering and process mapping for standard operating procedures
  • document in clear, precise, and actionable terms
  • Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
  • Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
  • Maintain deep product knowledge of Fin’s fast-expanding capabilities
  • remain market aware of the fast evolving AI-agent industry
  • Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
  • Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
  • Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Corporate bonus program or a sales incentive
  • Stock in the form of Restricted Stock Units (RSUs)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy