Strategic Customer Success Manager

• Support a diverse range of tactical account responsibilities, including issue tracking and follow-up, data and trend analysis, meeting coordination and management, and business review preparation
• Develop a comprehensive understanding of your clients to contribute to planned and strategic initiatives
• Collaborate with the Account Management team to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr's product offerings
• Serve as the voice of the customer, partnering with cross-functional teams to provide visibility on customer issues and feedback across internal Checkr teams
• Oversee multiple customer projects throughout their lifecycle, including expansions, implementations, integrations, and enhancements

• 2+ years of client-facing experience in customer success or customer service
• General knowledge of software applications such as Salesforce, Google Apps, etc.
• A strong customer focus, with a genuine care for your customers and a view of their success as your own
• Excellent written and verbal communication skills, with the ability to simplify complex topics in a friendly and approachable manner
• Acute attention to detail to track high-volume tactical program elements across multiple customers
• Flexibility and the ability to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• A quick learner who is excited to take on challenging new projects
• A passion for planning, executing, iterating, winning, and celebrating both individual and collective success
• Experience in the SaaS or Human Resources space is a plus

Experience in the SaaS or Human Resources space

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend