Strategic Customer Success Manager USA Job at Assessfirst (New York City)

Strategic Customer Success Manager USA

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Location

United States , New York

Salary:

135000.00 - 150000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical SaaS or enterprise B2B software environment
3–4+ years of significant experience working with strategic and/or enterprise B2B clients
Prior experience managing strategic, complex US enterprise accounts
Strong experience driving renewals and identifying upsell or expansion opportunities
Familiarity with complex technical integrations, including APIs and SFTP
Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities
Strong problem-solving skills and the ability to bring structure and solutions in complex situations
Excellent communication and relationship-building skills, especially with senior stakeholders and executives
High level of organization, rigor, and attention to detail
A data-driven approach to decision-making

Job Responsibility

Client Onboarding and Enablement
Manage a portfolio of high-value, high-complexity customers across industries
Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption
Define and execute tailored success plans aligned with each customer’s business goals
Support and, when needed, lead change management efforts on the customer side
Relationship Management and Retention
Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions
Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention
Monitor customer health, proactively flag risks, and take action to secure renewals
Develop client advocates who can participate in reference calls and broader advocacy initiatives

What we offer

AI-driven ways of working
Opportunity to join a fast-growing scale-up in a highly impactful role
Ownership of strategic, high-value enterprise accounts in the North American market
A collaborative environment with a flat structure
room for growth and career development
A flexible hybrid work environment
Inclusive environment with cultural diversity and parity
Between 3-4 days at home
Flexible working hours

Fulltime

New

Customer Success Manager, Commercial - USA

As a Customer Success Manager on the Commercial segment, you will help clients s...

Location

United States , New York

Salary:

Not provided

Vue

Expiration Date

Until further notice

Requirements

Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization
Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics
bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences, and managing multiple clients and priorities with strong organizational skills and a consultative mindset
Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact

Job Responsibility

Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance and drive measurable business outcomes
Build and maintain strong, trusted relationships with key stakeholders across your accounts, from day-to-day users to executive decision-makers (VPs, Heads of Marketing, Product Managers, Engineers)
Drive platform adoption and value realization, leading onboarding journeys that help clients unlock ROI from their digital optimization programs quickly and effectively
Lead strategic guidance sessions, product showcases, and best-practice sharing to help clients maximize results and demonstrate the tangible impact of their experimentation and personalization programs
Liaise with Key Account Managers, Engineering, Product, and Support teams to identify risks and opportunities, ensure seamless client experiences, and support account growth and product expansion
Act as the go-to strategic partner and voice of the customer, capturing client feedback and insights to influence internal teams and continuously improve both product and experience

What we offer

Make a Real Impact
Ownership & Autonomy
International Culture
Career Development
Flexible Work (up to 3 days of remote work per week)

Fulltime

Sales Manager USA

The Sales Manager, USA is a pivotal leadership role within Hapana's Sales organi...

Location

United States , California

Salary:

Not provided

Hapana

Expiration Date

Until further notice

Requirements

5-7 years in B2B SaaS sales
Minimum of 2-3 years in a sales leadership role (Sales Manager, Team Lead, or similar) managing direct reports
Proven track record of building, coaching and scaling sales teams in a high-growth SaaS environment, ideally $1-20M ARR stage
Experience in the local market with strong understanding of local business culture, buying behaviors and regulatory considerations
Quota-carrying background with prior experience as an individual contributor (Account Executive or similar) with consistent overachievement before moving into leadership
Multi-product or multi-segment sales with experience selling to SMB, mid-market and/or franchise customers with different sales motions
Based in California or Colorado as a remote employee - only applicants from these 2 states will be considered for the position

Job Responsibility

Build and scale the USA sales organisation by recruiting, onboarding and developing a high-performing team of 4–8 sales professionals, including Account Executives (Acquisition & Growth) and SDRs
Lead with impact by fostering a culture of performance, accountability and continuous learning where the team is motivated to achieve and exceed targets
Coach and mentor through regular 1:1s, pipeline reviews and deal strategy sessions to sharpen skills, enhance execution and remove barriers to success
Champion sales excellence by developing best-in-class playbooks and methodologies for prospecting, discovery, demos and closing across multiple customer segments
Collaborate cross-functionally with Marketing, Customer Success and Product to ensure seamless handoffs, aligned priorities and shared success metrics
Own the USA revenue number by driving new business and expansion targets across the USA
Define and execute go-to-market strategies by region, segment and channel identifying high-value opportunities and white space for growth
Position Hapana to win by maintaining a deep understanding of the competitive landscape (Mindbody, Glofox, ClassPass, Arketa, etc) and guiding the team on effective differentiation
Continuously refine the sales process, leveraging data insights and team feedback to improve conversion rates and deal velocity
Stay ahead of the market by tracking fitness industry trends, customer challenges, and emerging technologies to inform sales strategy and product alignment

What we offer

Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies

Fulltime

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...

Location

Austria , Arnoldstein

Salary:

5500.00 - 5800.00 EUR / Month ▼

Randstad

Expiration Date

August 01, 2026

Requirements

Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows

Job Responsibility

Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site

What we offer

Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience

Fulltime

Senior Business Development Manager Ericsson Mobile Financial Services

Ericsson Inc. does not sponsor U.S work authorizations for this job position inc...

Location

United States

Salary:

149600.00 - 212100.00 USD / Year

Ericsson

Expiration Date

Until further notice

Requirements

8–12 years of enterprise sales experience with a focus on Mobile Financial Services, fintech, or payments
Demonstrated track record of new business acquisition and revenue growth in an outbound sales capacity
Proven success closing complex, high-value deals
Ability to create opportunities and open new accounts by leveraging an established professional network
Experience selling to financial institutions or fintech companies, with knowledge of relevant regulatory environments
Strong understanding of digital payments, digital wallets, and financial ecosystems
Ability to engage effectively with executive-level stakeholders
Strong commercial skills including deal structuring, pricing, and negotiation
Ability to translate technical solutions into clear business outcomes
Effectiveness in multicultural and cross-functional environments

Job Responsibility

Generate net-new business across target market in USA and customer segments through proactive outreach, strategic account targeting, and disciplined pipeline creation
Drive consultative and solution selling by understanding customer business needs, shaping value-led propositions, and positioning Ericsson Mobile Financial Services capabilities to address strategic, operational, and commercial priorities
Build and manage a self-sourced pipeline through proactive outreach and strategic account targeting
Lead end-to-end sales cycles as the accountable sales lead: from prospecting and qualification through deal shaping, commercial negotiation, close and handover to delivery
Drive large, complex opportunities end-to-end, including internal coordination and governance across stakeholders and closure of multi-million-dollar platform or services led engagements
Develop compelling business cases, value narratives, and commercial proposals that clearly articulate customer outcomes and Ericsson differentiation
Develop and maintain relationships with C-level stakeholders across business and technology functions
Leverage Ericsson sales processes, tools, and ways of working to improve sales discipline, opportunity quality, and deal velocity
Collaborate with internal teams (product, pre-sales, delivery, legal, finance) to shape and win deals
Represent Ericsson at key industry events and client engagements

What we offer

Choice of three medical plan options and a dental plan option
Company credits towards medical and dental premiums
401(k) Plan with automatic 3% company contribution and matching
Basic life insurance and basic accidental death and dismemberment coverage
Short-term and long-term disability coverage
Stock Purchase Plan
Minimum of 15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time

Fulltime

Strategic Commodity Mgr 3

At Lam, as a Strategic Commodity Manager, you play a crucial role in managing in...

Location

Malaysia , Batu Kawan

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Min 6~8 years in commodity management in Engineering / Manufacturing Industry
Bachelor’s in Mechanical / Electrical / Industrial engineering or any other stream. MBA will be an added advantage
Experience in Commodity Management and familiarity with semiconductor, Electrical equipment Manufacturing or high-technology supply management practices, standards and organizations
Business and technical background understanding all the Commercial off the shelf items, OEM, Cables Assembly and Components, Electro – mechanical parts etc
General shift, flexible to take meetings in USA PST & Asia time zone
Proven ability to gain partnerships and excel working in a cross-functional environment with new product introduction, manufacturing, quality and reliability engineers as well as procurement, finance, and product support
PowerPoint and presentation skills
Proven experience of strong analytical and problem-solving skills with history of successful resolution
Exhibit attention to detail, sense of urgency and ability to handle multiple tasks in fast paced environment

Job Responsibility

Drive the commodity strategy for assigned commodity - Cables
Plan, organize and control business/contracts/negotiations for strategic acquisition of materials and services of technical or contractual nature within Global Supply Chain
Drive supplier contract management, conducting supplier negotiations, analytically formulate and execute comprehensive supplier management strategies
Establish Supplier Strategy, evaluating/sourcing suppliers & managing supplier relationship to drive projects to achieve goals of global procurement efforts
Continuously scan markets & global landscape to explore and evaluate strategic suppliers
Coordinate with finance/accounting for inventory, cost savings & cash flow management
Evaluate new suppliers considering their organization capabilities, technology expertise, production capabilities, financial performance, customer orientation & Supply chain robustness
Ensure Suppliers have adequate capacity to support Lam demand as well as supply continuity risk management plans
Represent on a cross-functional strategic commodity team that focuses on supply challenges and ensures internal/external customer needs are satisfied
Regularly evaluate cost and quality performance benchmarks & the risks associated with the preferred supply base selection

Fulltime

Account Manager

An Account Manager in Owner Relations to manage key property owner relationships...

Location

Salary:

2000.00 - 3100.00 USD / Month

AvantStay

Expiration Date

Until further notice

Requirements

Must be available to work USA business hours, either Eastern or Central Time
3+ years experience in account management, customer success and/or sales
1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
Prior experience in a client-facing role (required)
Industry experience in vacation rentals, real estate, and/or hospitality (preferred)
Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance
Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings
Creative problem-solving abilities, with a knack for identifying innovative opportunities
Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines
Experience leading cross-functional collaboration to drive high-impact projects

Job Responsibility

Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets
Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems
Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income
Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency
Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement
Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office

What we offer

Fully remote position - work from anywhere

Fulltime

Senior Vice President, Head of ReedPop

We are seeking a Senior Vice President, Head of ReedPop, to serve as the strateg...

Location

United States , Norwalk

Salary:

156700.00 - 290900.00 USD / Year

RX Global

Expiration Date

Until further notice

Requirements

Proven track record of creating and executing long-term value creation strategies with full P&L accountability, with a focus on profitability and margin growth
Strong financial acumen and cost management skills
Demonstrated ability to lead organizational and cultural transformation in complex environments, preferably in live events, media, entertainment, or consumer brands
Proven success in top management roles requiring strategic vision and operational oversight
Ability to identify opportunities and remove barriers, successfully navigating a highly matrixed global environment to improve productivity and performance
Straightforward communicator who brings clarity and consistency to influence stakeholders at all levels, from internal teams to C-suite executives
A responsible risk-taker willing to make bold moves to drive growth
Significant experience leading culture change, employee engagement, and organizational restructuring
Strong go-to-market experience with a history of delivering commercial success
Strong track record in and appreciation of fan culture, pop culture trends, customer journeys, and community development

Job Responsibility

Define and execute a compelling, financially robust 3-year strategy for the ReedPop portfolio
Align cross-functional teams around high-level business goals and instill a rigorous go-to-market discipline
Manage the full P&L with a focus on margin expansion and profitability
Balance short-term execution with long-term value creation to ensure sustainable commercial health
Lead with a growth mindset, identifying opportunities to innovate business models and digital platforms to drive new revenue streams and enhance digital engagement
Drive efficiency, consistency, and agility across the portfolio, leveraging trade show fundamentals and logistical precision while remaining responsive to market shifts
Strengthen brand equity by representing ReedPop at executive-level forums and negotiations
Establish high-trust, strategic relationships with major entertainment studios, licensors, talent agencies, and media partners
Drive customer proximity by embedding advanced sales management practices and fostering deep relationships with key commercial clients
Revisit and restructure the organization to effectively deliver on the 3-year strategic plan

What we offer

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Fulltime

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Strategic Customer Success Manager USA

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Job Responsibility

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