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Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.
Job Responsibility
Client Onboarding and Enablement
Manage a portfolio of high-value, high-complexity customers across industries
Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption
Define and execute tailored success plans aligned with each customer’s business goals
Support and, when needed, lead change management efforts on the customer side
Relationship Management and Retention
Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions
Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention
Monitor customer health, proactively flag risks, and take action to secure renewals
Develop client advocates who can participate in reference calls and broader advocacy initiatives
Product Adoption and Usage Optimization
Use customer data and usage insights to drive stronger adoption and stickiness of the platform
Guide customers toward fuller use of Trustpair’s features and value for risk management
Navigate complex organizational structures to build adoption and internal advocacy
Revenue Growth
Identify upsell and expansion opportunities within strategic accounts
Partner closely with Sales to convert those opportunities into growth
Customer Advocacy
Represent the voice of the customer internally to help shape product direction
Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market
Regional Strategy and Insights
Bring market feedback and customer insight to help shape US-specific strategy
Stay informed on customer needs, industry developments, and competitive trends
Requirements
7+ years of experience in a technical SaaS or enterprise B2B software environment
3–4+ years of significant experience working with strategic and/or enterprise B2B clients
Prior experience managing strategic, complex US enterprise accounts
Strong experience driving renewals and identifying upsell or expansion opportunities
Familiarity with complex technical integrations, including APIs and SFTP
Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities
Strong problem-solving skills and the ability to bring structure and solutions in complex situations
Excellent communication and relationship-building skills, especially with senior stakeholders and executives
High level of organization, rigor, and attention to detail
A data-driven approach to decision-making
Native-level English
Nice to have
Experience with tools such as Intercom, Planhat, and Looker
Experience in a B2B SaaS start-up or scale-up environment
Experience working in an international environment and/or a European company
Experience working with or selling to teams within the CFO organization, especially Procurement, Accounts Payable, and Treasury.
What we offer
AI-driven ways of working
Opportunity to join a fast-growing scale-up in a highly impactful role
Ownership of strategic, high-value enterprise accounts in the North American market
A collaborative environment with a flat structure
room for growth and career development
A flexible hybrid work environment
Inclusive environment with cultural diversity and parity