CrawlJobs Logo

Strategic Customer Success Manager USA

United States, New York 135000.00 - 150000.00 USD / Year · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.

Job Responsibility

  • Client Onboarding and Enablement
  • Manage a portfolio of high-value, high-complexity customers across industries
  • Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption
  • Define and execute tailored success plans aligned with each customer’s business goals
  • Support and, when needed, lead change management efforts on the customer side
  • Relationship Management and Retention
  • Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions
  • Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention
  • Monitor customer health, proactively flag risks, and take action to secure renewals
  • Develop client advocates who can participate in reference calls and broader advocacy initiatives
  • Product Adoption and Usage Optimization
  • Use customer data and usage insights to drive stronger adoption and stickiness of the platform
  • Guide customers toward fuller use of Trustpair’s features and value for risk management
  • Navigate complex organizational structures to build adoption and internal advocacy
  • Revenue Growth
  • Identify upsell and expansion opportunities within strategic accounts
  • Partner closely with Sales to convert those opportunities into growth
  • Customer Advocacy
  • Represent the voice of the customer internally to help shape product direction
  • Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market
  • Regional Strategy and Insights
  • Bring market feedback and customer insight to help shape US-specific strategy
  • Stay informed on customer needs, industry developments, and competitive trends

Requirements

  • 7+ years of experience in a technical SaaS or enterprise B2B software environment
  • 3–4+ years of significant experience working with strategic and/or enterprise B2B clients
  • Prior experience managing strategic, complex US enterprise accounts
  • Strong experience driving renewals and identifying upsell or expansion opportunities
  • Familiarity with complex technical integrations, including APIs and SFTP
  • Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities
  • Strong problem-solving skills and the ability to bring structure and solutions in complex situations
  • Excellent communication and relationship-building skills, especially with senior stakeholders and executives
  • High level of organization, rigor, and attention to detail
  • A data-driven approach to decision-making
  • Native-level English

Nice to have

  • Experience with tools such as Intercom, Planhat, and Looker
  • Experience in a B2B SaaS start-up or scale-up environment
  • Experience working in an international environment and/or a European company
  • Experience working with or selling to teams within the CFO organization, especially Procurement, Accounts Payable, and Treasury.

What we offer

  • AI-driven ways of working
  • Opportunity to join a fast-growing scale-up in a highly impactful role
  • Ownership of strategic, high-value enterprise accounts in the North American market
  • A collaborative environment with a flat structure
  • room for growth and career development
  • A flexible hybrid work environment
  • Inclusive environment with cultural diversity and parity
  • Between 3-4 days at home
  • Flexible working hours

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Strategic Customer Success Manager USA

8 matching positions

Sales Manager USA

The Sales Manager, USA is a pivotal leadership role within Hapana's Sales organi...
Location
Location
United States , California
Salary
Salary:
Not provided
hapana.com Logo
Hapana
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years in B2B SaaS sales
  • Minimum of 2-3 years in a sales leadership role (Sales Manager, Team Lead, or similar) managing direct reports
  • Proven track record of building, coaching and scaling sales teams in a high-growth SaaS environment, ideally $1-20M ARR stage
  • Experience in the local market with strong understanding of local business culture, buying behaviors and regulatory considerations
  • Quota-carrying background with prior experience as an individual contributor (Account Executive or similar) with consistent overachievement before moving into leadership
  • Multi-product or multi-segment sales with experience selling to SMB, mid-market and/or franchise customers with different sales motions
  • Based in California or Colorado as a remote employee - only applicants from these 2 states will be considered for the position
Job Responsibility
Job Responsibility
  • Build and scale the USA sales organisation by recruiting, onboarding and developing a high-performing team of 4–8 sales professionals, including Account Executives (Acquisition & Growth) and SDRs
  • Lead with impact by fostering a culture of performance, accountability and continuous learning where the team is motivated to achieve and exceed targets
  • Coach and mentor through regular 1:1s, pipeline reviews and deal strategy sessions to sharpen skills, enhance execution and remove barriers to success
  • Champion sales excellence by developing best-in-class playbooks and methodologies for prospecting, discovery, demos and closing across multiple customer segments
  • Collaborate cross-functionally with Marketing, Customer Success and Product to ensure seamless handoffs, aligned priorities and shared success metrics
  • Own the USA revenue number by driving new business and expansion targets across the USA
  • Define and execute go-to-market strategies by region, segment and channel identifying high-value opportunities and white space for growth
  • Position Hapana to win by maintaining a deep understanding of the competitive landscape (Mindbody, Glofox, ClassPass, Arketa, etc) and guiding the team on effective differentiation
  • Continuously refine the sales process, leveraging data insights and team feedback to improve conversion rates and deal velocity
  • Stay ahead of the market by tracking fitness industry trends, customer challenges, and emerging technologies to inform sales strategy and product alignment
What we offer
What we offer
  • Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies
  • Fulltime
Read More
Arrow Right

Senior Business Development Manager Ericsson Mobile Financial Services

Ericsson Inc. does not sponsor U.S work authorizations for this job position inc...
Location
Location
United States
Salary
Salary:
149600.00 - 212100.00 USD / Year
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12 years of enterprise sales experience with a focus on Mobile Financial Services, fintech, or payments
  • Demonstrated track record of new business acquisition and revenue growth in an outbound sales capacity
  • Proven success closing complex, high-value deals
  • Ability to create opportunities and open new accounts by leveraging an established professional network
  • Experience selling to financial institutions or fintech companies, with knowledge of relevant regulatory environments
  • Strong understanding of digital payments, digital wallets, and financial ecosystems
  • Ability to engage effectively with executive-level stakeholders
  • Strong commercial skills including deal structuring, pricing, and negotiation
  • Ability to translate technical solutions into clear business outcomes
  • Effectiveness in multicultural and cross-functional environments
Job Responsibility
Job Responsibility
  • Generate net-new business across target market in USA and customer segments through proactive outreach, strategic account targeting, and disciplined pipeline creation
  • Drive consultative and solution selling by understanding customer business needs, shaping value-led propositions, and positioning Ericsson Mobile Financial Services capabilities to address strategic, operational, and commercial priorities
  • Build and manage a self-sourced pipeline through proactive outreach and strategic account targeting
  • Lead end-to-end sales cycles as the accountable sales lead: from prospecting and qualification through deal shaping, commercial negotiation, close and handover to delivery
  • Drive large, complex opportunities end-to-end, including internal coordination and governance across stakeholders and closure of multi-million-dollar platform or services led engagements
  • Develop compelling business cases, value narratives, and commercial proposals that clearly articulate customer outcomes and Ericsson differentiation
  • Develop and maintain relationships with C-level stakeholders across business and technology functions
  • Leverage Ericsson sales processes, tools, and ways of working to improve sales discipline, opportunity quality, and deal velocity
  • Collaborate with internal teams (product, pre-sales, delivery, legal, finance) to shape and win deals
  • Represent Ericsson at key industry events and client engagements
What we offer
What we offer
  • Choice of three medical plan options and a dental plan option
  • Company credits towards medical and dental premiums
  • 401(k) Plan with automatic 3% company contribution and matching
  • Basic life insurance and basic accidental death and dismemberment coverage
  • Short-term and long-term disability coverage
  • Stock Purchase Plan
  • Minimum of 15 days of accrued vacation
  • Up to 3 personal days per year
  • 11 annual holidays
  • 8 hours of volunteer time
  • Fulltime
Read More
Arrow Right
New

Strategic Commodity Mgr 3

At Lam, as a Strategic Commodity Manager, you play a crucial role in managing in...
Location
Location
Malaysia , Batu Kawan
Salary
Salary:
Not provided
lamresearch.com Logo
Lam Research
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Min 6~8 years in commodity management in Engineering / Manufacturing Industry
  • Bachelor’s in Mechanical / Electrical / Industrial engineering or any other stream. MBA will be an added advantage
  • Experience in Commodity Management and familiarity with semiconductor, Electrical equipment Manufacturing or high-technology supply management practices, standards and organizations
  • Business and technical background understanding all the Commercial off the shelf items, OEM, Cables Assembly and Components, Electro – mechanical parts etc
  • General shift, flexible to take meetings in USA PST & Asia time zone
  • Proven ability to gain partnerships and excel working in a cross-functional environment with new product introduction, manufacturing, quality and reliability engineers as well as procurement, finance, and product support
  • PowerPoint and presentation skills
  • Proven experience of strong analytical and problem-solving skills with history of successful resolution
  • Exhibit attention to detail, sense of urgency and ability to handle multiple tasks in fast paced environment
Job Responsibility
Job Responsibility
  • Drive the commodity strategy for assigned commodity - Cables
  • Plan, organize and control business/contracts/negotiations for strategic acquisition of materials and services of technical or contractual nature within Global Supply Chain
  • Drive supplier contract management, conducting supplier negotiations, analytically formulate and execute comprehensive supplier management strategies
  • Establish Supplier Strategy, evaluating/sourcing suppliers & managing supplier relationship to drive projects to achieve goals of global procurement efforts
  • Continuously scan markets & global landscape to explore and evaluate strategic suppliers
  • Coordinate with finance/accounting for inventory, cost savings & cash flow management
  • Evaluate new suppliers considering their organization capabilities, technology expertise, production capabilities, financial performance, customer orientation & Supply chain robustness
  • Ensure Suppliers have adequate capacity to support Lam demand as well as supply continuity risk management plans
  • Represent on a cross-functional strategic commodity team that focuses on supply challenges and ensures internal/external customer needs are satisfied
  • Regularly evaluate cost and quality performance benchmarks & the risks associated with the preferred supply base selection
  • Fulltime
Read More
Arrow Right

Chief of Staff to COO

Mindspace is seeking a highly driven and entrepreneurial Chief of Staff to the C...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
mindspace.me Logo
Mindspace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a high-growth, operational, or strategy-focused role (e.g., Business Operations, Consulting, Strategy & Operations, VC's, or Head of Staff).
  • Proven experience in identifying, building, and scaling new business initiatives or products from 0-to-1.
  • Demonstrated ability to use data and financial modeling to drive strategic decision-making and measure initiative success.
  • Exceptional cross-functional leadership and project management skills
  • capable of driving execution and results without formal direct-report authority.
  • Excellent communication skills with the ability to influence and align stakeholders at all levels, across different cultures and functions (HQ to international teams).
  • A highly entrepreneurial mindset - proactive, resourceful, results-oriented, and comfortable working in a fast-paced, ambiguous environment.
  • Ability to travel to Europe and the USA
Job Responsibility
Job Responsibility
  • Opportunity Identification: Proactively identify and evaluate white-space opportunities, new product ideas, and growth vectors aligned with company strategy.
  • Business Case Development: Build business plans, financial models, and operational roadmaps to support decision-making at leadership level.
  • Incubation & Execution: Lead the development and rollout of key initiatives end-to-end, from pilot to full implementation.
  • Revenue Ownership: Support and drive the successful launch and initial revenue growth of new initiatives.
  • Performance Deep Dive: Analyze performance of existing revenue streams, identifying gaps and opportunities.
  • Optimization Strategy: Develop and implement initiatives to improve efficiency, customer experience, and profitability.
  • Growth Initiatives: Work cross-functionally to execute growth-driving initiatives across markets.
  • Strategic Project Leadership: Drive critical, cross-company projects on behalf of the COO, ensuring alignment and execution.
  • Stakeholder Management: Act as a key interface between leadership and teams (Marketing, Finance, RevOps, Legal), ensuring alignment and progress.
  • Global Collaboration: Work closely with international teams to translate strategy into execution across markets.
  • Fulltime
Read More
Arrow Right

Director of Sales RMT

We are seeking an experienced, results-driven Sales Director, North America to l...
Location
Location
United States , Boston
Salary
Salary:
Not provided
mowi.com Logo
Mowi Poland
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Proven experience developing and executing commercial strategies across North America
  • Strong track record of leading, mentoring, and growing high-performing sales teams
  • Demonstrated success in driving revenue and margin growth across retail, foodservice, and value-added product categories
  • Ability to build and maintain strong relationships with key strategic accounts and partners
  • Analytical and strategic thinker, skilled at interpreting market trends, competitor activity, and customer insights to identify opportunities and risks
  • Experience collaborating with Supply Chain, Operations, Marketing, and Product Development to deliver customer-focused solutions
  • Expertise in sales forecasting, reporting, and budget management
  • Excellent communication, negotiation, and presentation skills
  • Knowledge of the seafood or broader food industry is a plus
  • Bachelor's Degree in Business, Marketing, or a related field is preferred
Job Responsibility
Job Responsibility
  • Define and execute the commercial strategy for the U.S. and Canada in alignment with global and regional objectives
  • Lead, mentor, and grow the North American sales organization, fostering a high-performance, customer-centric culture
  • Drive revenue and margin growth across retail, foodservice, and value-added product categories
  • Build and maintain strong relationships with key strategic accounts and partners
  • Analyze market trends, competitor activity, and customer insights to identify opportunities and risks
  • Collaborate closely with Supply Chain, Operations, Marketing, and Product Development to deliver customer-focused solutions
  • Ensure accuracy in sales forecasting, reporting, and budget management
  • Represent Mowi Markets USA & Canada at industry events, trade shows, and partner meetings
What we offer
What we offer
  • A key leadership role in a globally recognized seafood company
  • The opportunity to shape the commercial strategy of a strategic region
  • Competitive compensation package, including bonus and benefits
  • A culture that values collaboration, sustainability, and continuous improvement
  • Professional development and opportunities for a global career
Read More
Arrow Right

Account Manager

An Account Manager in Owner Relations to manage key property owner relationships...
Location
Location
Salary
Salary:
2000.00 - 3100.00 USD / Month
avantstay.com Logo
AvantStay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be available to work USA business hours, either Eastern or Central Time
  • 3+ years experience in account management, customer success and/or sales
  • 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
  • Prior experience in a client-facing role (required)
  • Industry experience in vacation rentals, real estate, and/or hospitality (preferred)
  • Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance
  • Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings
  • Creative problem-solving abilities, with a knack for identifying innovative opportunities
  • Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines
  • Experience leading cross-functional collaboration to drive high-impact projects
Job Responsibility
Job Responsibility
  • Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets
  • Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
  • Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems
  • Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income
  • Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency
  • Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement
  • Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office
What we offer
What we offer
  • Fully remote position - work from anywhere
  • Fulltime
Read More
Arrow Right

Senior Vice President, Head of ReedPop

We are seeking a Senior Vice President, Head of ReedPop, to serve as the strateg...
Location
Location
United States , Norwalk
Salary
Salary:
156700.00 - 290900.00 USD / Year
rxglobal.com Logo
RX Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record of creating and executing long-term value creation strategies with full P&L accountability, with a focus on profitability and margin growth
  • Strong financial acumen and cost management skills
  • Demonstrated ability to lead organizational and cultural transformation in complex environments, preferably in live events, media, entertainment, or consumer brands
  • Proven success in top management roles requiring strategic vision and operational oversight
  • Ability to identify opportunities and remove barriers, successfully navigating a highly matrixed global environment to improve productivity and performance
  • Straightforward communicator who brings clarity and consistency to influence stakeholders at all levels, from internal teams to C-suite executives
  • A responsible risk-taker willing to make bold moves to drive growth
  • Significant experience leading culture change, employee engagement, and organizational restructuring
  • Strong go-to-market experience with a history of delivering commercial success
  • Strong track record in and appreciation of fan culture, pop culture trends, customer journeys, and community development
Job Responsibility
Job Responsibility
  • Define and execute a compelling, financially robust 3-year strategy for the ReedPop portfolio
  • Align cross-functional teams around high-level business goals and instill a rigorous go-to-market discipline
  • Manage the full P&L with a focus on margin expansion and profitability
  • Balance short-term execution with long-term value creation to ensure sustainable commercial health
  • Lead with a growth mindset, identifying opportunities to innovate business models and digital platforms to drive new revenue streams and enhance digital engagement
  • Drive efficiency, consistency, and agility across the portfolio, leveraging trade show fundamentals and logistical precision while remaining responsive to market shifts
  • Strengthen brand equity by representing ReedPop at executive-level forums and negotiations
  • Establish high-trust, strategic relationships with major entertainment studios, licensors, talent agencies, and media partners
  • Drive customer proximity by embedding advanced sales management practices and fostering deep relationships with key commercial clients
  • Revisit and restructure the organization to effectively deliver on the 3-year strategic plan
What we offer
What we offer
  • Comprehensive, multi-carrier program for medical, dental and vision benefits
  • 401(k) with match
  • Employee Share Purchase Plan
  • Wellness platform with incentives
  • Headspace app subscription
  • Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  • Fulltime
Read More
Arrow Right

AML Solution Architect

We are seeking an experienced AML Risk Solutions Architect to lead the developme...
Location
Location
Canada
Salary
Salary:
Not provided
oscilar.com Logo
Oscilar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in AML/BSA compliance, with at least 5 years in leadership or consulting roles
  • Proven track record implementing AML solutions at banks, fintechs, or regtech companies
  • Experience with AML technology platforms and their implementation at enterprise scale
  • Background in designing and deploying transaction monitoring and customer risk rating systems
  • Demonstrated success in customer-facing roles with executive stakeholders
  • Deep understanding of AML regulations (BSA, USA PATRIOT Act, AMLD5/6, FATF guidelines)
  • Expertise in AML typologies including money laundering schemes, trade-based laundering, and sanctions evasion
  • Proficiency in transaction monitoring rules, customer risk scoring, and enhanced due diligence
  • Experience with AI/ML applications in AML, including supervised and unsupervised learning approaches
  • Knowledge of data management for AML including entity resolution and network analytics
Job Responsibility
Job Responsibility
  • Design and build comprehensive, end-to-end AML workflow and operations solutions within the Oscilar platform
  • Develop standardized AML templates and best practices that can be deployed across diverse customer environments
  • Create reusable AML rule sets, risk models, and detection scenarios aligned with regulatory requirements
  • Define integration patterns for AML data sources including core banking, payment systems, and third-party data
  • Establish KRI/KPI frameworks and monitoring dashboards for AML program effectiveness
  • Document solution architectures and maintain technical specifications for AML modules
  • Lead the development of Agentic AI procedures specifically designed for AML use cases
  • Design autonomous AI agents for transaction monitoring, alert investigation, and SAR narrative generation
  • Collaborate with Data Science teams to implement advanced NLP for adverse media screening and customer risk assessment
  • Create AI-driven workflows that reduce false positives while maintaining regulatory compliance
What we offer
What we offer
  • Competitive salary and equity packages, including a 401k
  • Remote-first culture — work from anywhere
  • 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents (US)
  • Unlimited PTO policy
  • AI First company
  • both Co-Founders are engineers at heart
  • and over 50% of the company is Engineering and Product
  • Family-Friendly environment
  • Regular team events and offsites
  • Unparalleled learning and professional development opportunities
  • Fulltime
Read More
Arrow Right