CrawlJobs Logo
Zip Logo Zip · IT - Administration

Strategic Customer Success Manager - Technical Account Management

Canada, Toronto · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

We’re looking for a Strategic Customer Success Manager (equivalent to a Technical Account Manager) to manage our rapidly growing customer base across all industries and customer segments from Growth to Enterprise customers. As a CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, you’ll also get exposure to different types of companies and industries. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees. You will manage a portfolio of clients across all types of clients and be responsible for driving customer success. This role is ideal for you if you enjoy building, creative problem solving, and want to work with a world class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.

Job Responsibility

  • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
  • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
  • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
  • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
  • Manage customer health based on data-driven adoption metrics
  • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
  • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
  • Partner with Sales to manage renewals to achieve target NRR
  • Continuously improve Customer Success assets and processes

Requirements

  • 5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation
  • B2B SaaS experience in a high-paced environment is a benefit
  • Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
  • Excellent interpersonal skills and ability establish quick rapport and trust with customers
  • Strong project management skills to manage a dynamic customer portfolio
  • Creative problem solver while being attentive to details
  • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
  • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Nice to have

  • Experience with SaaS workflow management tools (low code / no code configuration)
  • Procurement, legal, financial, or IT systems background (fluency or exposure)
  • Experience working in a top tier consulting firm or have an MBA

What we offer

  • Start-up equity
  • Full health, vision & dental coverage
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
Zip - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Strategic Customer Success Manager - Technical Account Management

8 matching positions

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...
Location
Location
United States , San Francisco
Salary
Salary:
130000.00 - 160000.00 USD / Year
ziphq.com Logo
Zip
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
  • B2B SaaS experience in a high-paced environment is a benefit
  • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
  • Excellent interpersonal skills and ability to establish quick rapport and trust with customers
  • Strong project management skills to manage a dynamic customer portfolio
  • Creative problem solver while being attentive to details
  • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
  • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)
Job Responsibility
Job Responsibility
  • Help our largest customers drive procurement success on the Zip platform
  • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
  • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
  • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
  • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
  • Manage customer health and hedge account risks based on data-driven adoption metrics
  • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
  • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
  • Partner with the renewals team to achieve target GRR
  • Continuously improve Customer Success assets and processes
What we offer
What we offer
  • Start-up equity
  • Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan
  • Fulltime
Read More
Arrow Right

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...
Location
Location
United States , New York City
Salary
Salary:
130000.00 - 160000.00 USD / Year
ziphq.com Logo
Zip
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
  • B2B SaaS experience in a high-paced environment is a benefit
  • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
  • Excellent interpersonal skills and ability to establish quick rapport and trust with customers
  • Strong project management skills to manage a dynamic customer portfolio
  • Creative problem solver while being attentive to details
  • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
  • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)
Job Responsibility
Job Responsibility
  • Help our largest customers drive procurement success on the Zip platform
  • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
  • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
  • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
  • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
  • Manage customer health based on data-driven adoption metrics
  • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
  • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
  • Partner with the renewals team to achieve target NRR
  • Continuously improve Customer Success assets and processes
What we offer
What we offer
  • Start-up equity
  • Full health, vision & dental coverage
  • Team building events
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan
  • Fulltime
Read More
Arrow Right

Account Manager / Customer Success Manager

At Xelix, we work with some of the world’s largest companies to automate and str...
Location
Location
United Kingdom , London
Salary
Salary:
40000.00 - 58000.00 GBP / Year
xelix.com Logo
Xelix
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in Customer Success/Account Management and/or Sales and/or Project Management in a fast-paced tech company
  • Ample experience in managing complex customers
  • Proven track record of identifying at-risk customers and driving complex resolution plans
  • Speedy learner with the ability to grasp new technologies, product features & processes quickly
  • Good time manager & well-practised at prioritisation
  • Strong attention to detail, with experience managing multiple complex work streams at once
  • Confident, high energy and personable with proven success of building relationships
  • Robust analytical and problem-solving skills
  • A "do-er", excited to make a difference and passionate about delivering exceptional customer experiences
Job Responsibility
Job Responsibility
  • Act as a consultant to some of our highest-tier customers
  • building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
  • Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
  • Consistently monitoring customer health & engagement
  • Proactively identifying churn risk and engaging internal stakeholders
  • Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders
  • Proactively triage technical and non-technical queries and identify solutions with efficiency
  • Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
  • Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
  • Communicate product deliverables and timelines to customers
What we offer
What we offer
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat
Read More
Arrow Right

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...
Location
Location
United Kingdom , London
Salary
Salary:
55000.00 - 70000.00 GBP / Year
xelix.com Logo
Xelix
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
  • Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
  • Proven track record of identifying at-risk customers and driving complex resolution plans
  • Proven success in managing cross-sells, upsells and renewals without assistance
  • Speedy learner with the ability to grasp new technologies, product features & processes quickly
  • Good time manager & well-practised at prioritization
  • Clear and accurate verbal and written communication skills
  • Strong attention to detail, with experience managing multiple complex work streams at once
  • Confident, high energy and personable with proven success of building relationships
  • Robust analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Act as a consultant to some of our highest-tier customers
  • building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
  • Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
  • Consistently monitoring customer health & engagement
  • Proactively identifying churn risk and engaging internal stakeholders
  • Build relationships with multiple contacts within each customer
  • Proactively triage technical and non-technical queries and identify solutions with efficiency
  • Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
  • Act as the voice of the customer internally and work closely with the Product team
  • Communicate product deliverables and timelines to customers
What we offer
What we offer
  • Commission
  • 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £500 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat
  • Fulltime
Read More
Arrow Right

Strategic Customer Account Manager

Our client, a venture-backed, Series D SaaS company in the HRTech / developer to...
Location
Location
United States
Salary
Salary:
140000.00 - 150000.00 USD / Year
80twenty.com Logo
80Twenty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of enterprise SaaS account management or customer success experience
  • Proven ability to manage and grow complex Fortune 500 customer relationships
  • Strong communication and stakeholder management skills across technical and business audiences
  • Highly organized, outcome-driven, and comfortable managing multiple enterprise accounts
  • Experience operating in fast-paced, high-growth environments with strong ownership expectations
Job Responsibility
Job Responsibility
  • Own and manage a portfolio of enterprise customers, driving adoption, retention, and expansion
  • Develop and execute account strategies aligned to customer goals and measurable outcomes
  • Build trusted relationships with executive sponsors and technical stakeholders
  • Act as the primary point of ownership for accounts, coordinating internal teams and removing blockers
  • Lead proactive engagement cadences including QBRs, success reviews, and executive check-ins
  • Identify and structure expansion opportunities and commercial terms that support long-term growth
  • Maintain accurate account health metrics, forecasts, and growth pipelines
Read More
Arrow Right

Principal Customer Success Account Manager

A Principal CSAM is a senior customer success leader responsible for driving str...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in enterprise customer success, account management, or consulting roles, with proven ability to engage and influence C-level stakeholders and lead complex, strategic accounts
  • Strong track record of driving customer outcomes, consumption growth, and long-term partnerships, with the ability to translate business priorities into actionable technology strategies
  • Solid understanding of cloud platforms (Azure), data, security, and AI/Copilot solutions, with the ability to lead architectural conversations alongside technical teams and guide adoption strategies
  • Demonstrated ability to orchestrate cross-functional teams (CSA, partners, support, sales) and manage end-to-end delivery of large-scale, multi-workload programs
  • Experience driving customer health, resiliency, and security outcomes, including proactive risk mitigation and crisis/incident management
  • Strong operational discipline with the ability to drive execution against consumption targets, customer success plans, and measurable KPIs
  • Proven ability to work across 'One Microsoft', influencing stakeholders across sales, engineering, and partners to deliver unified customer outcomes
  • Commitment to continuous improvement, skilling in emerging technologies (AI, Copilot), and modeling Microsoft's culture of accountability, collaboration, and customer obsession
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
Job Responsibility
Job Responsibility
  • Strategic Customer Leadership: Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust
  • Customer Health & Value Realization: Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations
  • Consumption & Growth: Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring delivery of committed outcomes
  • Orchestration & Delivery Excellence: Orchestrate cross-functional teams (CSA, partners, delivery, sales) to execute high-quality, outcome-driven engagements and Customer Success Plans
  • Trusted Advisory & AI Leadership: Act as a strategic advisor on digital transformation and AI, guiding customers through adoption journeys and aligning technology to business value
  • Business Ownership & Influence: Operate with strong business accountability—balancing customer success, consumption targets, and long-term partnership growth
  • Fulltime
Read More
Arrow Right

Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & S...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Computer Science, or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts
  • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
  • Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
  • 10+ years relevant work experience in customer success roles and/or customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
Job Responsibility
Job Responsibility
  • Customer Relationship Management: Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations
  • Customer Success Leadership: Leads the strategic execution of program planning and customer-facing program reviews
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption
  • Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption
  • Technical Relevance: Understands, identifies, and aligns Microsoft solutions, and technical capabilities to customer needs and priorities
  • Identifies complex customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions
Read More
Arrow Right

Senior Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & S...
Location
Location
Taiwan , Taipei
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Job Responsibility
Job Responsibility
  • Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
  • Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
  • Technology Alignment and strategic conversations: You will translate customer needs into actionable plans using Microsoft’s cloud and enterprise solutions
  • You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
  • Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives
  • You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue
  • Fulltime
Read More
Arrow Right