CrawlJobs Logo

Strategic Customer Success - EMEA

lumalabs.ai Logo

Luma AI

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As Strategic Customer Success – EMEA, you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.

Job Responsibility:

  • Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth
  • Identify and execute opportunities to increase usage across teams, geographies and use cases
  • Build strong, multi-threaded relationships across technical, operational and executive stakeholders
  • Own and interpret usage data, identifying trends, spikes and drop-offs across accounts
  • Translate usage insights into clear, proactive growth strategies
  • Partner with product and engineering teams to unlock new use cases and remove adoption blockers
  • Lead account planning, expansion strategy and commercial conversations within your accounts
  • Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time

Requirements:

  • 5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
  • Proven track record of driving expansion and growth within large, complex accounts
  • Strong commercial mindset, with the ability to identify and execute revenue opportunities
  • Comfortable working with data, dashboards and usage metrics to inform decision-making
  • Able to navigate and influence multiple stakeholders across large organisations
  • Highly proactive, with a bias towards action and ownership of outcomes
  • Comfortable operating in fast-moving, ambiguous environments
  • Native or Fluent German speaker

Nice to have:

  • Experience working with usage-based or API-driven products
  • Background in AI, data platforms, developer tools or creative technology
  • Experience working with technical stakeholders such as engineering or product teams
  • Experience scaling accounts in high-growth startup environments

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Luma AI - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Strategic Customer Success - EMEA

Senior Customer Success Manager EMEA

As a Senior Customer Success Manager, you will build and nurture long-term relat...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
bambuser.com Logo
Bambuser
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in SaaS and/or eCommerce
  • 3+ years in customer success or client strategy roles
  • Fluent in Italian, Spanish and English (speaking and writing)
  • Ability to manage senior-level stakeholders and build strong, strategic relationships
  • Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
  • Strong problem-solving, analytical, and creative thinking skills
  • Proficiency with customer success platforms like Salesforce or similar CRMs
  • A collaborative, proactive approach to achieving client and team success
Job Responsibility
Job Responsibility
  • Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
  • Developing detailed business plans with clear goals, timelines, and success metrics
  • Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
  • Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
  • Monitoring account health, addressing challenges proactively, and identifying growth opportunities
  • Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
  • Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
  • Contributing expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies
Read More
Arrow Right

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
cyera.io Logo
Cyera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
  • Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
  • Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
  • You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
  • Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
  • Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
  • Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
  • Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
  • A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
  • Willing and able to travel 25–50% to engage directly with customers and teams.
Job Responsibility
Job Responsibility
  • Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
  • Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
  • ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
  • Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
  • Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
  • Monitor customer health, usage patterns, adoption trends, and risk indicators
  • proactively address issues to prevent escalations and protect satisfaction
  • Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
  • Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
  • Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures
  • Fulltime
Read More
Arrow Right

Customer Success - EMEA - Strategic

Location
Location
United Kingdom
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
  • Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies)
  • Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
  • A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
  • Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations
  • Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities
  • Fluency in English
  • additional languages are an asset
Job Responsibility
Job Responsibility
  • Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy
  • Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes
  • Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers business
  • Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets
  • Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience
  • Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

The Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market role ...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English speaking and writing proficiency, French or Spanish as a second language
  • 7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
  • Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
  • Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
  • 3+ years of experience with change management across a complex organization and territory
Job Responsibility
Job Responsibility
  • Nurture and motivate team members, providing performance feedback, and facilitating professional growth
  • Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales
  • Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities
  • Use data to support strategic territory planning with whitespace analysis and install base research
  • Change management, focusing on translating company wide KRs to team objectives
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Account Executive, Enterprise

At Atlassian, we're motivated by a common goal: to unleash the potential of ever...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of quota-carrying enterprise software sales experience
  • experience growing enterprise accounts
  • extensive experience working with enterprise accounts in EMEA
  • experience engaging and building C-level and executive relationships, knowledge of a specific vertical appreciated
  • know how to create alignment and orchestrate internal account teams
  • experience managing key customer relationships and closing strategic sales opportunities
  • experience using a CRM to achieve and correlate key performance metrics
  • lead territory and strategic account plans
  • experience leading account teams to promote successful customer outcomes
  • proactively engage with customers with a consultative approach to discovering new opportunities
Job Responsibility
Job Responsibility
  • develop and implement named account or territory plans geared at maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
  • develop and execute strategic sales plans to achieve company sales goals
  • identify and qualify leads, build relationships with decision makers, understand customer needs, deliver sales presentations, negotiate contracts, and closing deals
  • develop relationships with C-level and other executive relationships
  • understand client needs and propose appropriate solutions to meet those needs
  • collaborate with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
  • negotiate contracts and pricing agreements with clients
  • provide accurate forecasting and account planning and sales forecasts to management
  • stay updated on industry trends and competitors to maintain a competitive edge
  • travel to meet clients and attend industry events
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • wide range of perks and benefits designed to support you, your family and to help you engage with your local community
  • Fulltime
Read More
Arrow Right

Customer Success Lead - EMEA

As Luma’s platform adoption accelerates across enterprises and the creative netw...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
lumalabs.ai Logo
Luma AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
  • Strong ability to build trust with both technical teams and business stakeholders
  • Comfortable working with complex or technical platforms and explaining them clearly
  • Highly organised with the ability to manage multiple enterprise customer relationships
  • Someone who thrives in fast-moving, ambiguous environments and enjoys building processes as the company scales
Job Responsibility
Job Responsibility
  • Partner with customers to ensure successful onboarding and adoption of Luma’s platform and Luma Agents
  • Define and track customer success metrics and health signals across different customer segments
  • Run regular business reviews and strategic check-ins with enterprise customers
  • Identify opportunities for expanded usage, new creative workflows and additional use cases
  • Act as the voice of the customer internally, working closely with product and engineering teams
  • Translate customer feedback into clear product insights and prioritised improvements
  • Help build the Customer Success playbooks, processes and tooling that will scale with the company
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We’re hiring a Customer Success Manager to own a large, varied portfolio of Desk...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
deskpro.com Logo
Deskpro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in a B2B SaaS Customer Success Manager or Account Manager role
  • Strategic Portfolio Ownership: A history of owning a portfolio of strategic, growth and scaled customers representing significant ARR
  • Growth Mindset: Proven track record of identifying, building and closing expansion opportunities. You don’t just manage relationships
  • you proactively drive revenue and consistently exceed expansion and retention targets.
  • Stakeholder Navigation: Experience building deep relationships across the customer organisation, running Success Plans to align product value to their unique goals.
  • Outcome-Driven Curiosity: A natural inclination to dig deep into customers' business challenges. You don’t just "support" a customer
  • you ask the right questions to understand their core needs and proactively showcase how Deskpro delivers measurable value.
  • Risk Management: High proficiency in monitoring health indicators to mitigate churn
  • with the professional judgment to know when to strategically escalate risks to the Director of Customer Success.
  • Regional Autonomy: You are comfortable acting as the sole CSM for UK & EMEA, with a high-volume book of business to prioritise.
Job Responsibility
Job Responsibility
  • Owning a portfolio of strategic, growth and scaled customers representing significant ARR and growth potential.
  • Building and closing expansion pipeline
  • focused on upsell and cross-sell opportunities.
  • Delivering against retention targets.
  • Running Success Plans aligned to customer goals.
  • Leading QBRs, value reviews and structured cadence meetings.
  • Owning a subset of renewals, reviewing risk and approach with the Director of Customer Success.
  • Monitoring health indicators and acting on early warning signs.
  • Acting as the primary point of contact and trusted partner for your customers.
  • Collaborating cross-functionally with Product, Support, Solutions and Marketing.
What we offer
What we offer
  • Competitive salary + performance incentives
  • Employee equity scheme
  • 25 days holiday + UK Bank Holidays
  • Hybrid working (3 days in Wimbledon HQ)
  • Personal development budget
  • BUPA Private Healthcare
  • Pension scheme
  • Team lunches, socials and seasonal events
  • Fulltime
Read More
Arrow Right

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...
Location
Location
France , Paris
Salary
Salary:
Not provided
navan.com Logo
Navan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
  • 3+ years of leadership experience, managing managers or large teams
  • Proven track record of scaling account management teams and achieving revenue and renewal targets
  • Strong experience in the travel and expense industry is highly preferred
  • Expertise with MEDDPICC or Command of the Message methodologies
  • Exceptional communication and relationship-building skills, including experience engaging with C-level executives
  • Strong project management, analytical, and problem-solving skills, with a bias for action
  • Paris-based role (or willing to relocate)
  • Fluency in English required
Job Responsibility
Job Responsibility
  • Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
  • Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
  • Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
  • Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
  • Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
  • Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
  • Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
  • Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
  • Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
  • Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews
What we offer
What we offer
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options designed to cover each family's needs
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance
  • Lunches and happy hours
  • Fulltime
Read More
Arrow Right