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Luma AI Logo Luma AI · IT - Software Development

Strategic Customer Success - EMEA

United Kingdom, London · Job Posted May 16, 2026
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Job Description

As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As Strategic Customer Success – EMEA, you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.

Job Responsibility

  • Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth
  • Identify and execute opportunities to increase usage across teams, geographies and use cases
  • Build strong, multi-threaded relationships across technical, operational and executive stakeholders
  • Own and interpret usage data, identifying trends, spikes and drop-offs across accounts
  • Translate usage insights into clear, proactive growth strategies
  • Partner with product and engineering teams to unlock new use cases and remove adoption blockers
  • Lead account planning, expansion strategy and commercial conversations within your accounts
  • Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time

Requirements

  • 5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
  • Proven track record of driving expansion and growth within large, complex accounts
  • Strong commercial mindset, with the ability to identify and execute revenue opportunities
  • Comfortable working with data, dashboards and usage metrics to inform decision-making
  • Able to navigate and influence multiple stakeholders across large organisations
  • Highly proactive, with a bias towards action and ownership of outcomes
  • Comfortable operating in fast-moving, ambiguous environments
  • Native or Fluent German speaker

Nice to have

  • Experience working with usage-based or API-driven products
  • Background in AI, data platforms, developer tools or creative technology
  • Experience working with technical stakeholders such as engineering or product teams
  • Experience scaling accounts in high-growth startup environments
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