Strategic Customer Success Director

TrueLayer’s Customer Success team owns the entire lifecycle of our customers. We ensure our customers receive world-class service with trust, rigour, and consistency and that their experience of using TrueLayer’s products exceeds expectations. Our Customer Success leaders act as trusted advisors, bringing insight, challenge, and thought leadership to our customers while driving advocacy for Open Banking and our products. As our Strategic Customer Success Director, you will define and lead the strategy for how we partner with our most important customers in various industries including retail, fashion and market places. You will deliver exceptional outcomes for large enterprise organisations across multiple verticals, combining a customer-first mindset with deep payments and product expertise. You will build trust at every level, from operators to the C-suite, while positioning TrueLayer as a critical partner to our customers’ success. You are a commercially-minded, solution-oriented leader who thrives in fast-paced environments. You bring structure where needed, challenge where it matters, and creativity to unlock growth.. You will work closely with Product, UX, Marketing, Integrations, Sales, and Leadership to deliver a seamless, high-impact customer experience.