Strategic Customer Relationship AI Automation Manager Job at Bloomreach (Bratislava)

Senior Director of Product Management, AI and Automation

PagerDuty is seeking a Senior Director of Product Management, AI and Automation,...

Location

United States

Salary:

200000.00 - 337000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation
Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities
Experience with and deep interest in building experiences powered by generative and agentic AI
Strong technical acumen and experience leading and developing high-performing product management teams
Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset
Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Job Responsibility

Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings
Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes
Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows
Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms
Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A
Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models
Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR
Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact
Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach Ivo Večeřa is available
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors -- is available

Fulltime

Senior Customer Success Manager

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...

Location

United States , Sunnyvale

Salary:

140000.00 USD / Year

eGain

Expiration Date

Until further notice

Requirements

Proven track record in customer success, account management, or consulting roles with enterprise B2B SaaS clients
Deep understanding of AI, automation, and the enterprise technology landscape
Proven ability to manage complex stakeholder relationships
Comfortable presenting business reviews to VPs and C-level executives

Job Responsibility

Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal and expansion
Build trusted advisor relationships with senior business and IT stakeholders
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI
Drive product adoption and identify expansion opportunities
Transform satisfied customers into vocal advocates and case study partners

What we offer

Stock options

Fulltime

Director, Customer Experience

The Director, Customer Experience will be responsible for the strategic developm...

Location

United States , Multiple Locations

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 10+ years' experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR equivalent experience
Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 12+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 15+ years' experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR equivalent experience
Experience leveraging large data sets
Experience with Automations and AI
Prior tech industry experience

Job Responsibility

Research Projects: Contribute to the design of qualitative and quantitative research projects to understand business and customer needs, preferences, and trends
Provide Actionable Insights: Synthesize research and analysis with industry expertise to uncover valuable information and translate it into clear, actionable recommendations
Present Findings Effectively: Communicate research findings compellingly and persuasively, using data visualization and storytelling techniques. Present findings and recommendations to senior leadership, translating complex data into clear, actionable insights
Strategic Thinking: Possess solid business acumen and the ability to translate data into actionable insights
Stakeholder Collaboration: Work closely with cross-functional teams to integrate insights into strategic planning and execution
Innovation: Stay abreast of industry trends and emerging technologies to continuously improve the insights practice
Be a Trusted Advisor: Build effective relationships with stakeholders, offering guidance and expertise on trends, customer behavior, and competitive landscape and opportunities for improvement
Collaborate Cross-Functionally: Work closely with teams across the organization, such as engagement, strategy, strategic programs and business teams to align research with business goals
Champion the customer and/or partner: Advocate for their perspective, ensuring their needs and preferences are considered in decision-making
Drive Strategic Planning: Be a compelling thought leader who can help drive us toward positive differentiation in the customer and/or partner experience

Fulltime

Strategic Account Executive – West

Crescendo is seeking a Strategic Account Executive to own and expand relationshi...

Location

United States

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years of experience selling SaaS, CX, AI, or related technology solutions
Strong record of closing complex, multi-million-dollar deals and driving growth within large organizations
Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale
Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions
Exceptional executive presence and interpersonal skills
adept at creating trust and credibility across large, complex buying committees
Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key
Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors

Job Responsibility

Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX

Fulltime

Quality Assurance Engineering Manager

Aruba, a Hewlett Packard Enterprise company, is seeking a Quality Assurance Engi...

Location

Puerto Rico , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, or a related field (advanced degree preferred)
10+ years of relevant work experience, including 5+ years in a people management role
Proven experience in quality assurance, hardware/software testing, and customer escalation management, preferably in the networking or data center industry
Strong knowledge of hardware testing and validation processes, including optical interconnect standards, thermal profile characterization, and high-speed fabric interconnects for AI-enabled data centers
Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration
Familiarity with CPU performance characterization, memory tuning, and platform optimization techniques
Experience with automated testing frameworks, tools, and methodologies
Advanced leadership capabilities, including team building, coaching, conflict resolution, and strategic workforce planning
Experience managing globally distributed teams and fostering cross-functional collaboration
Strong project management skills, including resource prioritization, risk management, and budget oversight

Job Responsibility

Lead and manage the Platform Validation & Customer Escalation Team, including individual contributors and subordinate managers, to ensure product quality and customer satisfaction
Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively
Foster a culture of continuous improvement, innovation, and collaboration within the team
Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware)
Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability
Collaborate with engineering teams to validate designs and ensure hardware/software compatibility
Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions
Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues
Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents
Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Director, Product Management (AIOps)

PagerDuty is looking for a Director of Product Management, AIOps, to lead the ch...

Location

Canada

Salary:

156000.00 - 237000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Minimum of 10 years in product management, with a proven track record of success in the software industry
Experience applying data science and AI to deliver intelligent applications
Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape
Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams
Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems
Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale
Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability
Exceptional analytical, strategic thinking, and problem-solving abilities

Job Responsibility

Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations
Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes
Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources
Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR)
Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience
Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models
Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources
Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company
Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale
Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Specialist team unit, ai business process sales leader

Join a high‑impact sales organization focused on solution selling and deep techn...

Location

United States , Multiple Locations

Salary:

158400.00 - 243000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience
Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience
10+ years services sales or account management experience
5+ years people management experience
2+ years manager of managers experience

Job Responsibility

Customer Engagement: Champions adhering to sales frameworks and guidelines to assess and qualify sales opportunities, ensuring alignment with AI-enhanced sales methodologies and best practices
Serves as an escalation point and advisor for teams in securing highly complex, high-value strategic deals
Fosters a culture of collaboration across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS), ensuring a comprehensive approach to deal orchestration and seamless transitions throughout the deal lifecycle
Drives advocating for and institutionalizing best practices that secure customer engagement and deal closure, and proactively mitigate risks that impact overall sales effectiveness and growth across the territory
Oversees team on directing and implementing sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights
Champions partner team interaction, expertly navigates resources and fosters lasting relationships that activate co-selling strategies that drive partner attach to each opportunity through every stage in the sales lifecycle
Champions partner organization connections (i.e. GPS) that foster enduring relationships, share gains, partner health and alignment with execution plans to accelerate customer value realization at scale
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Model: Live our culture
Embody our values

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach

Location:
Slovakia , Bratislava

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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