Strategic Customer Account Manager Job at 80Twenty

Strategic Account Manager, Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we cont...

Location

Finland , Helsinki

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3+ years of Media Agency experience in a client-facing role
Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
Experience working cross-functionally to deliver client value
Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

Job Responsibility

Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

What we offer

Competitive compensation package, including equity
Great work equipment and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Sports and wellbeing allowance

Strategic Account Manager, Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we cont...

Location

Ireland , Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3+ years of Media Agency experience in a client-facing role
Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
Experience working cross-functionally to deliver client value
Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

Job Responsibility

Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

What we offer

Competitive compensation package, including equity
Great work equipment and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Sports and wellbeing allowance

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , San Francisco

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health and hedge account risks based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target GRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , New York City

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target NRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Team building events
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

Canada , Toronto

Salary:

Not provided

Zip

Expiration Date

Until further notice

Requirements

5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with Sales to manage renewals to achieve target NRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

Fulltime

Account Manager / Customer Success Manager

At Xelix, we work with some of the world’s largest companies to automate and str...

Location

United Kingdom , London

Salary:

40000.00 - 58000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

Relevant experience in Customer Success/Account Management and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex customers
Proven track record of identifying at-risk customers and driving complex resolution plans
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritisation
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills
A "do-er", excited to make a difference and passionate about delivering exceptional customer experiences

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
Communicate product deliverables and timelines to customers

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals without assistance
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritization
Clear and accurate verbal and written communication skills
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team
Communicate product deliverables and timelines to customers

What we offer

Commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Strategic Account Manager

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

Canada , Mississauga

Salary:

158000.00 - 206000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
7+ years of progressive healthcare sales experience with proven success with GPOs, SSOs, and large system contracting
Demonstrated ability to lead complex, multi-stakeholder negotiations and drive enterprise-level sales strategies
Strong understanding of healthcare industry dynamics, value analysis processes, and hospital decision-making
Executive presence with strong written, verbal, and interpersonal communication skills
Proven ability to lead through influence in a highly matrixed organization
Strong financial, strategic, and analytical skills with a results-oriented mindset
Valid driver’s license required

Job Responsibility

Develop and execute GPO/SSO-level growth and contracting strategies aligned with regional and enterprise business objectives
Lead complex, multi-year contract negotiations, RFPs, and RFIs in partnership with National Sales Manager and Marketing
Develop value-based, compliant solutions for clinical, financial, operational, and supply chain stakeholders
Maintain and expand executive-level relationships across GPOs, SSOs, and strategic accounts, including supply chain, value analysis, perioperative leadership, and administration
Drive portfolio growth and standardization within GPOs, SSOs and strategic accounts
Lead and participate in Quarterly Business Reviews (QBRs) to capture cumulative value and identify incremental growth opportunities
Ensure all contracting, reporting, compliance, and implementation requirements are met for GPOs, SSOs and strategic accounts
Serve as a strategic field partner to the National Sales Manager, TBMs, and ASRs to ensure aligned execution
Mentor and coach sales professionals on contract status, account strategy and growth execution
Partner with Medical Affairs to ensure clinical credibility supports contracting and adoption

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

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Strategic Customer Account Manager

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