Strategic Customer Account Manager Job at 80Twenty

Strategic Customer Success Manager

Atlassian is looking for a Strategic Customer Success Manager, Korean Speaker. A...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Success or Account Management at a 10k employee company, with a track record managing strategic customers with a complex SaaS product portfolio
experience establishing yourself as a trusted advisor with customer partners to guide outcomes
experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs
collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience
experience balancing a book of business in a customer-facing environment
problem-solving skills and a customer-centric mindset
experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint
mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate
be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers

What we offer

Health coverage
paid volunteer days
wellness resources

Fulltime

Account Manager, Strategic - German Speaking

Atlassian is continuing to lead investments focused on developing our largest, m...

Location

Germany

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

7+ years experience in account management, inside sales, customer success or other relevant business areas
4+ years of experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analyzing data to support identifying opportunity and projecting growth trajectories

Job Responsibility

Accelerate revenue growth by using existing customer footprints to maximize expansion through a top-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable solution & product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's solution portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of solution & product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Account Manager, Strategic

Atlassian is continuing to drive investments focused on developing our largest, ...

Location

Japan , Yokohama

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Professional fluency in Japanese and English
7+ years experience in account management, inside sales, customer success or other relevant business areas
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles is preferred
Experience selling Enterprise SaaS products across a global account footprint
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
Proven track record of meeting or exceeding performance goals

Job Responsibility

Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach
Developing Senior and Executive relationships over video conferences as well as in-person
Manage high-value renewals & expansion across a sizable product portfolio
Ownership of growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
Forecasting accountability for your owned book of business
Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction
Managing up internally to provide awareness and advocacy of customer needs

Fulltime

Customer Accounts Specialist - Strategic Accounts India

HPE Financial services is where we help organizations create the investment they...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience with 2–4 years of related experience, or a Master’s degree with up to 2 years of experience
4–6 years of relevant experience in credit and collections, asset management, or the leasing industry
Proven experience in handling complex invoice reconciliations
Good understanding of Indian tax regulation
High proficiency in Excel and data analytics

Job Responsibility

Manage corrective actions related to invoice inaccuracies
Provide customer service by responding to, tracking, and resolving customer invoicing inquiries
Collaborate with internal stakeholders such as Sales, Operations, Finance, Tax, and Credit Analysts to address potential relationship issues
Actively manage AR health and ensure targets are met
Coordinate, facilitate, process, and follow up on financial changes
Manage and process non-financial changes, ensuring customer information is accurate and up to date in the system
Identify current and potential past-due accounts
Make collection calls and manage the collection strategy

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Account Manager, Strategic Accounts

The Account Management team looks to deepen relationships with customers, explor...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
Proven experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analysing data to support identifying opportunity and projecting growth trajectories

Job Responsibility

Accelerate revenue growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Senior Strategic Customer Success Manager

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuri...

Location

United States

Salary:

120000.00 - 160000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

4-6 years of Customer Success, Account Management or similar customer-facing roles in a SaaS or Contact Center environment
Fantastic written and verbal communicator
Highly organized
Autonomous and able to be self-sufficient in tasks like fundamental data analysis, lightweight software configuration
Willing to travel (~25%)
Willing to be on frequent video calls with customers in EST - PST time zones

Job Responsibility

Customer Relationship Management
Customer Journey Optimization
Stakeholder Strategy
Renewal and Expansion
Data-Driven Decision Making
Collaboration
Account Management
Customer Advocacy
Build and configure the Cresta product for customers

What we offer

Variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Bonus
Equity

Fulltime

Strategic Account Manager

The Strategic Account Manager’s primary responsibility is the growth of large ac...

Location

United States

Salary:

50000.00 - 60000.00 USD / Year

Digital Media Solutions

Expiration Date

Until further notice

Requirements

Ability to attend 4+ trade shows and conferences as needed
Ability to self motivate and complete tasks proactively
Proven ability to hit KPIs consistently
Ability to maintain an organized work environment
Outbound/inbound sales and customer service experience
Excellent communication, interpersonal, and organizational skills, with attention to detail
This role may be performed from anywhere in the United States
Proven ability to manage high revenue accounts and generate referrals from those accounts

Job Responsibility

Serve as a trusted account manager and the primary contact for current and new accounts
Regularly input and maintain a wide range of opportunity, activity, and performance data to support accurate pipeline management and strategic account planning
Track and analyze key performance indicators (KPIs), call metrics, and partner engagement data to inform account strategies and drive growth initiatives
Consistently document outreach, opportunities, and engagement efforts to provide visibility into account activity and demonstrate progress toward performance goals
Maintain detailed records of day-to-day actions and strategic touchpoints to highlight the effort behind KPI achievement and support transparent reporting and collaboration
Recruit new business by maintaining a pipeline of active agents as well as winbacks
Create and implement account plans with short-term/long-term goals
Coordinate with multiple departments and teams to ensure objectives and goals are met
Assess, clarify, and validate customer wants, needs, requirements, and goals on a consistent basis
Present to direct supervisor and/or Director weekly breakdowns of the past week's tasks, accomplishments and challenges

What we offer

Wellness and mental health benefits
Remote worker assistance for wellness and home office
Paid Time Off (PTO), holidays and sick time off
Medical, dental and vision insurance
Tax-advantaged healthcare accounts
Financial and income protection benefits (Life insurance, short-term disability, 401(k)

Fulltime

Strategic Customer Account Manager

80Twenty

Location:

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 10, 2026

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