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Strategic Consultant

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Airship

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Location:
United Kingdom

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 GBP / Year
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Job Description:

Drive customer success from day one as a Strategic Consultant who transforms new Airship customers into platform power users. You'll lead high-impact onboarding projects and strategic initiatives that connect business goals to measurable marketing outcomes, working with global brands to accelerate their mobile-first customer engagement strategies. As the primary project lead for strategic initiatives, you'll ensure clear planning, execution, and delivery of measurable results while partnering with Technical Services, Account Management, and Pre-Sales teams.

Job Responsibility:

  • Lead strategic onboarding projects aligning platform configuration, data design, and initial use cases to customer goals
  • Facilitate critical sessions including Discovery & Alignment, Data Structure & Use Case Validation, and Success Measurement in partnership with Technical Services
  • Translate marketing objectives into actionable platform configurations and campaign strategies
  • Ensure milestone readiness from SDK implementation through campaign launch and go-live success
  • Drive POC, trial, and adoption acceleration projects to demonstrate and expand customer value
  • Support at-risk accounts through targeted interventions focused on use case activation and lifecycle optimization
  • Partner on data-driven Business Reviews to identify growth and expansion opportunities
  • Manage multiple concurrent projects delivering measurable outcomes within defined timelines
  • Ensure unified customer experience across onboarding and post-onboarding phases through cross-functional partnership
  • Capture learnings and improve processes for onboarding and strategic delivery
  • Contribute to best-practice materials for strategic project delivery

Requirements:

  • 5+ years of experience in project management, consulting, or marketing management within SaaS, CRM, or marketing technology environments
  • Proven track record leading cross-functional customer projects combining technical implementation and marketing strategy
  • Strong customer lifecycle marketing expertise with ability to map data, use cases, and campaigns to business objectives
  • Strategic translation abilities - convert business goals into technical and operational requirements
  • Excellent verbal and written communication skills with strong storytelling skills
  • Demonstrated ability to collaborate effectively across customer-facing, technical, and internal teams in fast-paced environments
  • Workshop facilitation experience with structured customer engagements, executive check-ins, and success reviews
  • Analytical and organizational excellence - manage details while maintaining strategic focus
  • Comfortable leveraging AI-powered tools and large language models (LLMs) to accelerate strategic project delivery
  • Collaborative mindset for fast-paced, cross-functional environments
  • Ability to travel up to 20% for customer engagement opportunities
  • Marketing automation platform experience (Airship, Salesforce, Adobe, Oracle, Braze preferred)
  • Multi-channel marketing understanding across mobile app, SMS, wallet, web, and email channels
  • Data mapping and analytics familiarity to support insights and reporting

Nice to have:

  • Proficiency in French or German strongly preferred
  • Email marketing channel experience
What we offer:
  • Equity offered
  • Robust benefits package as part of Total Rewards approach to compensation

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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