Strategic Client Success Partner Job at 360Learning (Paris)

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Client Partner

As Delve's Client Partner, you will own client success across your portfolio. Yo...

Location

United States

Salary:

Not provided

Delve

Expiration Date

Until further notice

Requirements

Bachelor’s degree in design, engineering, business, or a related field
advanced degree preferred
Extensive experience in design consulting or a related industry, with a proven track record of successful leadership
Proven track record in building profitable, growing client portfolios through successful business development and excellence in execution
Strong business acumen, including financial management and strategic planning skills
Experience managing complex, multi-disciplinary teams and client relationships
Proven ability to lead, mentor, and motivate teams to achieve exceptional results
Willingness to travel as needed

Job Responsibility

Partner with Marketing, Sales, and Executive Leadership to develop and execute a successful go-to-market strategy with a focus on your geographic market
Build upon the existing client-base to establish a portfolio that can deliver both recurring revenue and sustained year-over-year growth
Take an active role in the sales process
shaping solution definition, crafting and presenting compelling proposals, shaping scope and budget estimates in partnership with Account Directors, Program Managers, and Functional Experts
Create and execute strategic plans to extend and expand high-potential client relationships in partnership with Account Director(s)
Build relationships with key client executives, positioning Delve as a trusted advisor for both strategic and executional programs
Be an active member in the broader Product Design and Engineering community within the market
authoring and sharing thought leadership, participating in industry events, etc.
Serve as a strategic partner to Delve’s clients, advocate for their needs and expectations at both the program and project level
Build an understanding of the client’s broader business context and strategic priorities within which our engagements exist to ensure broader strategic alignment

Fulltime

Client Partner

The Client Services team are entrepreneurs who champion clients and colleagues a...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

7-10+ years working in a client services or account management role in a creative environment
Prior success in business development and building and maintaining client relationships
Understanding of a strategic consulting and professional services approach
Experience of managing global clients and leading accounts at a senior level
Comfort and experience in building and leading world-class teams
Demonstrates an in-depth understanding of wider commercial issues
Experience of inspiring and managing teams
Highly competent and confident presenter in Keynote
Possesses a strong quality of leadership, in both the work and in decision-making
High emotional intellect, the ability to drive projects and lead an internal team through various scenarios with clients

Job Responsibility

Grow organic business for key accounts - lead and mentor other Client Services team members
Sets strategy for account group - Strategic leadership of the internal team, setting the vision for the account, helping the team understand what needs to be delivered
Provides thought leadership to both clients and internal teams
Makes the account team aware of senior level client challenges
Reports on client activity for executive meetings
Provides senior clients and their boards with digital marketing expertise and innovative ideas
Consults on their business challenges to deliver a positive difference to their bottom line through experience, entrepreneurialism and incisive thought
Presents Strategic services offering to develop partnerships, new services and solutions that help client businesses exceed growth targets
Identify, engage, convert and scale new opportunities into long-term client relationships
Lead regional pitch responses and procurement processes

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing t...

Location

Singapore , Singapore

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

Several years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation
Strong understanding of the investment and wealth management landscape in Southeast Asia, including client workflows, regional challenges, and operating norms
Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics
Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams
Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment
Analytical mindset with the ability to distill complex problems into clear action plans
Familiarity with MAS regulations and PDPA, particularly in the context of financial data handling, is a strong advantage
Bachelor’s degree required
a background in finance, economics, or a technical discipline is a plus
Willingness to travel within the region as client needs dictate

Job Responsibility

Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
Help design scalable client success processes for the Singapore and broader APAC market, supporting our growing regional footprint
Ensure awareness of and adherence to regulatory requirements and local norms, including MAS guidelines and Singapore’s Personal Data Protection Act (PDPA), particularly in areas like data privacy, client reporting, and cross-border engagement

What we offer

Global flexible workforce model
Equal opportunity employer
Reasonable accommodation for individuals with disabilities

Fulltime

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing p...

Location

Brazil , São Paulo

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

3+ years of experience in financial services, fintech, or SaaS, ideally in a client-facing function such as Client Success, Relationship Management, or Implementation
Solid understanding of Brazil’s wealth and asset management ecosystem, including common workflows, market dynamics, and client expectations
Proven track record of building strong client relationships and driving measurable outcomes in adoption, retention, and satisfaction
Excellent communicator, comfortable engaging senior stakeholders and influencing across technical and business audiences
Self-starter with strong organizational skills and the ability to work effectively in a fast-paced, entrepreneurial environment
Analytical thinker with the ability to diagnose client challenges and develop clear, actionable solutions
Familiarity with CVM and Bacen regulations or financial data management standards in Brazil is highly valued
Bachelor’s degree required
studies in Finance, Economics, Business Administration, or Technology are a plus
Fluency in Portuguese and English is required

Job Responsibility

Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
Help design and scale client success processes suited to Brazil and Latin America, aligning with Addepar’s global standards while adapting to regional expectations
Ensure compliance with local regulations and data privacy norms, including LGPD (Lei Geral de Proteção de Dados), especially in areas related to financial data handling, client reporting, and cross-border collaboration

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Client Success Executive

We're looking for a highly strategic Client Success Executive (CSE) to join our ...

Location

Singapore , Singapore

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

Demonstrated success in a client-facing role, ideally within healthcare technology sector, B2B SaaS, consulting or IT, with a track record of exceeding targets
Proven revenue responsibility: Experience identifying, developing, and closing expansion/upsell opportunities within existing accounts
Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows, and operational use of healthcare software systems
Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes
Executive relationship builder: Demonstrated success building and maintaining C-suite relationships in complex organisational environments
Exceptional communication (written and verbal), analytical, and problem-solving skills with ability to tailor messaging for technical and executive audiences
Strong commercial acumen—you understand business drivers, revenue models, and can translate client objectives into platform value realisation
Data-driven decision maker comfortable with CRM platforms, BI tools, and leveraging automation to optimise efficiency
Cross-functional collaborator who can orchestrate internal teams and influence without authority
Flexible and adaptable—experienced at managing diverse client situations across industries, geographies, and organisational maturity

Job Responsibility

Own the complete client lifecycle for existing accounts—from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment
Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities, and execute segment-based success plans across our client segmentation framework
Build and maintain deep C-suite relationships, acting as the primary advocate and strategic thought partner for assigned clients
Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping, and consultative selling
Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root cause resolution, and systematic feedback loop closure
Leverage automation platforms to access real-time portfolio health scoring, predictive attrition signals, and performance analytics
Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning
Ensure seamless client experience through proactive governance, timely delivery of contractual commitments, and SLA compliance
Collaborate cross-functionally with Product, Professional Services, R&D, and Solutions teams to align internal efforts with client strategic objectives
Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross-functional collaboration

What we offer

Flexible work options
Monthly Medical Insurance Allowance, life and salary continuance insurance
Employee Share Ownership Program - we will contribute an additional 20% on top of the amount you invest
Paid volunteer leave

Fulltime

Client Partner

As our Client Partner, you will be responsible for nurturing and expanding relat...

Location

United Kingdom , London

Salary:

Not provided

Elsewhen

Expiration Date

Until further notice

Requirements

Management consultancy experience is mandatory
Proven track record managing and growing large, blue-chip corporate accounts with demonstrated success in a “farmer” capacity
Comfortable engaging with stakeholders at director, senior director, and VP levels across product, design, engineering, or business units
Generalist sector experience with a preference for candidates with a financial services background
Strong commercial acumen with experience in mapping accounts, generating revenue growth, and establishing measurable performance metrics
Excellent communication, negotiation, and relationship management skills, with a proactive and strategic mindset
Ability to work autonomously in a dynamic, remote-first environment while collaborating effectively with cross-functional team

Job Responsibility

Develop and execute comprehensive engagement strategies for two key accounts, identifying opportunities to upsell and cross-sell beyond initial project work
Map out detailed account plans with clear objectives and commercial metrics to drive revenue growth
Own a revenue target for your assigned accounts—this means you are directly responsible for generating a specific amount of revenue, meeting sales targets, and contributing to the company's financial goals
Establish, track, and report on key performance indicators (KPIs) that gauge account health and revenue performance, and collaborate with internal teams to optimise strategies for account growth
Cultivate and maintain strong relationships with senior stakeholders, including directors, senior directors, and VPs across product, design, engineering, and business units
Serve as a trusted adviser, delivering strategic insights and ensuring that client objectives are fully met
Partner with delivery teams and other internal stakeholders to align account strategies with project execution and client success
Facilitate open communication between clients and internal teams to ensure a seamless, integrated approach to digital transformation initiatives
Leverage your broad consultancy background—with a preference for financial services experience—to inform strategic decision-making and identify market trends
Proactively identify opportunities within client organisations to drive expanded engagements and foster long-term partnerships

What we offer

Private Health Insurance:Comprehensive coverage for both physical and mental health
Flexible and Remote-First Work Environment: Choose how and where you work, with the option for weekly team meet-ups in central London
Generous Leave Policy: 27 days of holiday plus bank holidays
Family friendly policies, including enhanced maternity, paternity and shared
Learning and Development: Individual annual budget of £2,000 for learning and development, with dedicated learning days
Feel Better Fund: £500 to help set up your remote office
Social Events: Monthly and quarterly team events, an annual team trip, and half-yearly social events
Gym Membership Contribution: Support for maintaining your physical health
Pension Contribution: Enhanced employer pension contribution of 6%
Bonus Opportunities: Potential to receive a discretionary (non-contractual) bonus based on business and personal achievements

Fulltime

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Strategic Client Success Partner

360Learning

Location:
France , Paris

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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