Strategic Client Executive

• Serve as the primary point of contact for Zelis clients for their assigned book of business
• Manage a strategic book of business comprised of vertically aligned clients
• Drive growth for Zelis by achieving annual revenue targets
• Ensure client retention
• Foster growth with additional products and services
• Ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience
• Develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition
• Work collaboratively across the enterprise to achieve their clients' goals and objectives
• Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy
• Owns the client relationship, including all short- and long-term strategies and key client relationships
• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges
• Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business
• Client Renewals & Retention: Responsible for client renewals and retention
• Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership
• Risk Identification and Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships
• Product Knowledge & Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value
• Collaborate with sales to present innovative solutions and grow existing client base
• Identify up and cross-sell opportunities to flag for Sales
• Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures
• Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value with the client's book of business
• Client Advocacy: Ensure industry leading quality service delivery and client satisfaction
• measurements include, proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters
• Secure client references and permission in support of key Zelis initiatives and case studies as needed

• Bachelor's degree in business or health care administration or related field
• 10+ years in client management role
• Extremely knowledgeable in the Payer and Regional Health Plan space
• Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
• Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
• Excellent written and verbal communication skills
• Excellent presentation, public speaking, and meeting management capabilities
• Ability to tailor messages to audiences
• Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing
• Ability to anticipate future trends and incorporate them into business review planning
• Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
• Ability to communicate and interact formally and informally with VPs and Executive Leadership
• demonstrates Enterprise thinking with ability to influence
• proven ability to influence across a matrix as well as with leadership
• Experience leveraging data and reporting to accurately identify client and industry trends
• able to synthesize data into compelling narratives
• Demonstrates sense of urgency and ability to multi-task and prioritize
• Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients
• Travel: estimated 30-40% domestic [internal and external meetings]

Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage