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The (SCE) role will serve as the primary point of contact for Zelis clients for their assigned book of business, which consists of large complex payers with many Zelis solutions. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.
Job Responsibility:
Client Relationship Building
Revenue Management
Client Renewals & Retention
Risk Identification and Mitigation
Product Knowledge & Optimization
Client Growth
Client Value
Conduct Client Business Reviews
Client Advocacy
Requirements:
Bachelor's degree in business or health care administration or related field
10+ years in client management role
Extremely knowledgeable in the Payer and TPA space
Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
Excellent written and verbal communication skills
Excellent presentation, public speaking, and meeting management capabilities
Ability to tailor messages to audiences
Deep Understanding of the Client’s Business
Develop Trusting Relationships
Executive Communicator
Problem Solver
Industry Knowledge
Financial Acumen
Innovative Thinking
Collaborator
Troubleshooting
Nice to have:
Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
What we offer:
401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage