Strategic Client Executive - TPA Job at Zelis

Strategic Account Executive - TPA

We're seeking a proven account executive who can drive annual revenue growth thr...

Location

United States

Salary:

105000.00 - 115000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in related discipline
8+ years experience in sales and/or client success roles in health insurance, employee benefits, healthcare industry, or related field
TPA experience required
Direct experience with client management, benefits strategy management, data analytics, health promotion research, or related sales experience
Solid understanding of employee benefits and managed care products, self-funded business, and labor community
Knowledge of pharmacy and stop loss underwriting and pricing disciplines
Proven ability to develop and maintain high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration
Proven ability to handle complex situations, deliver renewals, and increase lines of business on existing clients
Excellent knowledge and skill using Microsoft Office Suite and Salesforce
Experience with complex RFP proposals, negotiations, and contract oversight

Job Responsibility

Drive revenue growth: Own reliable revenue and expansion targets, supporting all aspects of complex renewals and expansion sales efforts including Salesforce pipeline management, RFP proposals, negotiations, and contract oversight
Build executive relationships: Establish rapport and credibility with account stakeholders at all organizational levels through consistent executive presence, depth of domain knowledge, and diligent preparation
Provide strategic consultation: Proactively identify and understand client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans
Deliver thought leadership: Develop and deliver presentations including business reviews, executive reporting, strategic planning, product capability overviews, and research presentations that derive insights from data
Ensure client satisfaction: Support positive client satisfaction scores and provide oversight for proactive action plans required to maintain positive relationships and secure reference-ability
Monitor contract compliance: Confirm all client contractual obligations are met while communicating any contractual risks to appropriate Personify Health management
Lead internal communications: Maintain ongoing and consistent leadership and stakeholder communications regarding client feedback, status, and strategic action plans for your book of business
Partner with Account Management: Collaborate with assigned Account Managers to ensure seamless client service, aligned strategy execution, and shared accountability for client success

What we offer

Comprehensive medical and dental coverage through our own health solutions
Mental health support and wellness programs designed by experts who get it
Flexible work arrangements that fit your life, not the other way around
Retirement planning support to help you build real wealth for the future
Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Professional development opportunities and clear career progression paths
Mentorship from industry leaders who want to see you succeed
Learning budget to invest in skills that matter to your future
Competitive base salary plus commission plan that rewards your success

Fulltime

Strategic Account Executive

Ready to Drive Revenue Growth Through Strategic TPA Client Partnerships? Revenue...

Location

United States

Salary:

105000.00 - 115000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in related discipline
8+ years experience in sales and/or client success roles in health insurance, employee benefits, healthcare industry, or related field
TPA experience required
Direct experience with client management, benefits strategy management, data analytics, health promotion research, or related sales experience
Proven track record handling complex situations, delivering renewals, and increasing lines of business on existing clients
Solid understanding of employee benefits and managed care products, self-funded business, and labor community
Knowledge of pharmacy and stop loss underwriting and pricing disciplines
Proficiency with Microsoft Office Suite and Salesforce
Experience with complex RFP proposals, negotiations, and contract oversight
Strong presentation and business review capabilities

Job Responsibility

Drive revenue growth: Own reliable revenue and expansion targets, supporting all aspects of complex renewals and expansion sales efforts including Salesforce pipeline management, RFP proposals, negotiations, and contract oversight
Build executive relationships: Establish rapport and credibility with account stakeholders at all organizational levels through consistent executive presence, depth of domain knowledge, and diligent preparation
Provide strategic consultation: Proactively identify and understand client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans
Deliver thought leadership: Develop and deliver presentations including business reviews, executive reporting, strategic planning, product capability overviews, and research presentations that derive insights from data
Ensure client satisfaction: Support positive client satisfaction scores and provide oversight for proactive action plans required to maintain positive relationships and secure reference-ability
Monitor contract compliance: Confirm all client contractual obligations are met while communicating any contractual risks to appropriate Personify Health management
Lead internal communications: Maintain ongoing and consistent leadership and stakeholder communications regarding client feedback, status, and strategic action plans for your book of business
Partner with Account Management: Collaborate with assigned Account Managers to ensure seamless client service, aligned strategy execution, and shared accountability for client success

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Fulltime

Senior Account Manager

Senior Account Managers don't just manage accounts—they own the success of our m...

Location

United States

Salary:

90000.00 - 100000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in related discipline
6+ years experience in TPA, health plan administration, or benefits account management
Strong understanding of ERISA, COBRA, ACA, and plan funding mechanisms
Experience supporting self-funded clients and managing complex plan designs
Proven leadership or mentoring experience strongly preferred
Proficiency with Microsoft Office Suite
Experience with client management platforms (Gainsight, Salesforce, Confluence, Jira)
Strong relationship-building, presentation, and negotiation capabilities

Job Responsibility

Own complex client service delivery: Manage day-to-day service for high-priority and complex existing accounts, ensuring superior service delivery and proactive issue resolution
Monitor and strategize proactively: Track performance metrics, identify potential service issues or trends early, and develop engagement strategies in collaboration with Strategic Account Executives
Lead client relationships: Maintain comprehensive knowledge of client expectations and goals to effectively present information, respond to questions, and follow up on inquiries with authority
Drive client meetings: Lead client meetings and present performance data, reports, and strategic recommendations that demonstrate value and identify opportunities
Partner on implementation: Collaborate with Implementation team to ensure successful onboarding for new clients transitioning into your portfolio
Serve as client advocate: Act as customer advocate within Personify Health, partnering with internal departments to develop, implement, and drive strategies that meet requirements and enhance offerings
Collaborate strategically: Work closely with Strategic Account Executive on strategic planning, growth opportunities, and year-round client program plans
Mentor team members: Guide and support junior Account Managers, serving as knowledge resource and helping build their capabilities
Manage escalations: Handle complex escalations and serve as liaison between clients, internal departments, and leadership for issue resolution
Maintain client management systems: Keep internal tools current (Gainsight, Salesforce, Confluence, Jira) and serve as subject matter expert responsible for training clients on tool utilization

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Fulltime

Director, Client Migrations

We're seeking an experienced leader who can oversee a team of solution design an...

Location

United States

Salary:

135000.00 - 150000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

10+ years in healthcare, insurance, or TPA environments required
At least 5 years in leadership roles with proven success overseeing teams managing large-scale client implementations
Prior TPA experience strongly preferred
Strong understanding of claims administration platforms and digital engagement tools
Advanced project management skills (PMP or similar certification preferred)
Ability to guide teams through complex technical transitions and platform migrations
Exceptional leadership: Committed to coaching and mentoring team members for professional growth and development
Strategic alignment: Ability to align implementation strategies with organizational goals and client objectives
Decision-making excellence: Makes timely, data-driven decisions under pressure while managing complex, competing priorities
Change management expertise: Skilled in guiding clients and teams through complex transitions with confidence and clarity

Job Responsibility

Lead team excellence: Develop high-performing team with diverse roles managing client migrations while setting priorities, allocating resources, and ensuring accountability for project delivery
Foster collaborative culture: Build culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team
Provide executive oversight: Monitor all client implementation projects ensuring on-time delivery within scope and aligned with client expectations and organizational standards
Serve as escalation point: Address critical issues and client concerns with strategic problem-solving while maintaining strong relationships with client executives and stakeholders
Define strategic direction: Establish implementation strategies for claims platform and digital experience migrations while partnering with cross-functional leaders across organization
Manage risk proactively: Monitor project risks and drive resolution of complex challenges while ensuring technical solutions meet client requirements and compliance standards
Guide technical excellence: Direct team in understanding claims administration systems and digital engagement platforms while ensuring solutions align with client needs
Communicate effectively: Provide clear project status updates, risk assessments, and milestone tracking to stakeholders at all organizational levels including executive leadership

What we offer

Comprehensive medical and dental coverage through our own health solutions
Mental health support and wellness programs designed by experts
Flexible work arrangements
Retirement planning support
Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Professional development opportunities and clear career progression paths
Mentorship from industry leaders
Learning budget
Unlimited PTO policy

Fulltime

Director, Account Management - TPA

Account management leadership isn't about overseeing transactions—it's about bui...

Location

United States , Tempe

Salary:

130000.00 - 150000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in related discipline
10+ years experience in population health, health plan, health system growth, or related field
Sales and/or Account Management experience along with healthcare and/or data analytics experience required
TPA or health plan experience required
5+ years leading and developing teams in matrix organization
Proven expertise in account service/consultative selling techniques, product knowledge, procedures, and administration
Solid understanding of employee benefits and managed care products, self-funded business, labor community, pharmacy, and stop loss underwriting and pricing disciplines
Proficiency with Microsoft Office Suite and Salesforce
Strong business acumen with knowledge of current practices, trends, benchmarks, and competitive landscape in healthcare
Understanding of US and/or global healthcare ecosystem and employer-sponsored coverages

Job Responsibility

Lead account management team: Manage Strategic Account Executives and Account Managers supporting a portfolio of Fortune 500, national, and global clients, developing and instilling consistent standards of excellence while guiding a diverse, high-performing team
Drive commercial accountability: Own reliable revenue, expansion, and retention targets across your portfolio, ensuring team delivers on growth objectives through renewals, expansions into new products and services, and proactive risk mitigation
Provide pipeline oversight: Deliver meaningful insights and leading indicators of revenue growth and risk to leadership through diligent, accurate pipeline management and oversight of client revenue, opportunities, and retention trending
Develop and coach team members: Provide thoughtful feedback, development opportunities, recognition, and ongoing direction through consistent, well-prepared team meetings, 1:1s, and timely performance reviews
Model executive engagement: Demonstrate how to build rapport and establish credibility with account stakeholders at strategic levels (CHRO, VP Total Rewards) through consistent executive presence, domain knowledge depth, and diligent preparation
Guide strategic client planning: Coach team to proactively identify client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans that maximize satisfaction and ROI
Oversee business reviews and presentations: Ensure team delivers high-quality business reviews that derive insights from data, help clients plan future direction with health cost insights, and present product capabilities and thought leadership effectively
Lead pricing and negotiations: Provide oversight and support for pricing, proposals, RFPs, contract management, and negotiations to secure favorable outcomes
Monitor contract compliance: Ensure all client contractual obligations are met across portfolio while communicating contractual risks to appropriate Personify Health leadership
Collaborate cross-functionally: Work across internal teams to improve processes and products while recognizing those supporting team success and ensuring seamless service delivery

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Fulltime

Account Manager, TPA

Account Managers in TPA environments aren't just relationship coordinators—they'...

Location

United States

Salary:

75000.00 - 95000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in related discipline
3+ years account management experience
3+ years experience in health insurance, employee benefits, or healthcare industry, specifically with TPA/self-funded groups
Prior TPA experience strongly preferred
Knowledge of health plan testing, regulatory compliance, and insurance plan administration mandates
Experience preparing client reports and presentations
Proficiency with CRM systems for documentation and relationship management
Ability to travel for multiple days at a time when needed

Job Responsibility

Serve as primary client contact: Act as the main point of contact for assigned clients, responding promptly to inquiries and providing creative solutions that meet client needs
Monitor service delivery: Track and manage service levels to ensure timely issue resolution, compliance, and adherence to contractual commitments
Prepare client reporting: Develop and deliver standard and custom client reports covering claims, utilization, and other key metrics for client review
Coordinate internal resources: Partner with cross-functional teams across claims, eligibility, and compliance to meet client needs and deliver seamless service
Support strategic initiatives: Assist with renewals, plan changes, and strategic initiatives while supporting delivery of QBRs and renewal processes
Maintain documentation: Keep accurate client records, communication logs, and CRM system entries to ensure continuity and accountability
Escalate appropriately: Identify and escalate complex issues to Strategic Account Executive or Director when client needs exceed standard resolution pathways
Support client onboarding: Assist with new client onboarding and internal system setup to ensure smooth transitions
Stay regulatory-informed: Maintain knowledge of regulatory issues affecting benefit plans and proactively update clients when requirements change
Develop product expertise: Build thorough knowledge of Personify Health benefit-related products through ongoing training and product updates

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Fulltime

Change Communications Manager, TPA Client Migrations

Because health is personal. That's why Personify Health created the first and on...

Location

United States

Salary:

85000.00 - 110000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree in Communications, Marketing, Journalism, English, or related field (relevant work experience may replace degree)
5+ years experience in client communications, change communications, or related communications role
Experience in TPA, health plan, benefits administration, or managed care environment preferred
Demonstrated experience developing and executing communication strategies for technology migrations, platform transitions, or digital transformation programs
Proven track record producing communications across multiple formats and channels
Experience managing communications in client-facing B2B services environment with complex stakeholder expectations
Experience supporting claims system migrations, benefits platform transitions, or digital experience redesigns in TPA or health plan setting preferred
Experience partnering with senior leadership
Certification or formal training in change management (Prosci/ADKAR) a plus
Exceptional written communication skills for diverse audiences with varying technical sophistication

Job Responsibility

Develop communication strategy: Create, own, and maintain comprehensive external client communication plans aligned to platform migration phases, milestones, and go-live timelines
Design multi-audience framework: Build communication framework that segments messaging by client type, engagement level, migration tier, and channel preference
Own change communications accountability: Serve as primary point of accountability for client-facing change communications
Produce multi-format content: Draft, edit, and manage high volume of communications across formats
Create tailored messaging: Develop both broad 1-to-many communications and bespoke client-specific communications
Translate technical complexity: Convert technically complex changes into clear, accessible language
Maintain editorial standards: Ensure brand consistency and consistent voice
Assess change impact: Lead external change impact assessments
Identify readiness gaps: Recognize client readiness gaps, communication risk areas, and dependencies
Monitor client sentiment: Track client feedback

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture

Fulltime

Client Network Solution Coordinator - APAC

Allianz Partners Medical Provider Management (MPM) has a unique and exciting job...

Location

Philippines , Makati

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

2+ years’ experience in international health insurance / TPA / travel insurance / assistance or related industries including experience in medical provider / TPA management
Understanding of international medical provider network management or related activities eg IPMI operations
Educated to degree level or appropriate professional qualification
Logical thinking mind set and ability to problem solve
Strong communication (verbal & written), presentation and interpersonal skills
Relationship and stakeholder management
Project management skills
People management and motivation
Analytical skills
Negotiation

Job Responsibility

Plan, deliver and execute medical provider network expansion for a key client in APAC region, in support of MPM’s strategic ambition and AzP growth, reporting to Team Leader
Own and manage client’s network-related issues and escalations in APAC and provide first-time resolution
Work in conjunction with MPM regional APAC and central teams who manage provider and TPA relationships to ensure delivery of network expansion, issues and escalations management and other key topics on behalf of key client
Resolve issues by co-ordinating directly with client and providers / TPAs as needed
Act as key “advocate” for the client, ensuring customer-centric approach to delivery
Work closely with Team Lead and other key client Service team members within AzP MPM and Operations as part of a dedicated “virtual team” to ensure service excellence for the client
Establish and implement project management tools to support the delivery of network expansion
Deliver regular (weekly / monthly) dashboards and reporting on delivery against plan
Drive, co-ordinate with and provide support to regional and central MPM team managers and their team members to ensure delivery against targets
Establish and maintain governance in relation to a network development, client network / TPA reporting and performance management, and issues/escalations

What we offer

A competitive remuneration and benefits package is offered
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development

Fulltime

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Strategic Client Executive - TPA

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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