Strategic Change And Digital Transformation Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Job Responsibility:

Ensures optimization and efficiency in collaboration with Asia Pacific Corporate and Institutional Banking and Infrastructure sub-functions, executing key initiatives across digital, streamlining, simplification and process re-engineering
Leveraging the existing Infrastructure team as well as regional/group projects to achieve the country Corporate and Institutional Banking agenda on digital, transformation and process excellence
Independently manages highly complex digital, strategic/operating problems and delivers results
Drives long-term vision and demonstrates exponential thinking
evidencing strategic planning to supplement tactical outputs
Brings market leading, innovative, client-centric ideas to drive stakeholders and business partners, building strong relationships to ensure consensus and delivering innovative change outcomes
Fostering open and honest communication which anticipates stakeholder expectations
Support senior business leadership in originating, managing and leading change through deployment of priority programmes around digital, streamlining existing processes, and leading change planning
Initiate, define, and lead the shape and structure of the country Corporate and Institutional Banking change agenda (in alignment with global change agenda)
review and refine resource requirements and negotiate, influence and ensure buy-in with stakeholders on the same
Builds a high performance culture and a body of strategic change professionals to shape the future direction of the Corporate and Institutional Banking digital and Transformation agenda
Leads the development of Corporate and Institutional Banking digital, Transformation resource in country with process re-engineering and production management methodologies, and end to end change
Manage and deploy effective risk management strategies to ensure the risks, issues and dependencies are continuously accessed and communicated in relation to the change strategy
Ensure action and ownership against issues, to minimise impact
Stand as a Best-Practice Leader in Digital and Change Transformation to engage and motivate colleagues to succeed in the management of our critical programmes and specialist delivery, such as digital, re-engineering and production management, streamlining, design and initiation, change and implementation, business architecture, programme management, and business analysis
Evaluate delivery quality of the country digital and Transformation agenda using KPIs or surveys
Proactively monitor areas of concern and risks and provide recommendation to mitigate them to ensure SLAs of delivery are met
Ensure adherence to Group standard governance model(s) and use defined standards, frameworks and tools

Requirements:

Degree in related field or commensurate practical experience
Prior Experience in Commercial Banking Sales, Risk Management and Digital Transformation
Outstanding relationship management and influencing skills
The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
The ability to apply architectural principles to business solutions
The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
Experience modeling business processes, streamlining, and re-engineering processes using a variety of tools and techniques
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
High level of drive and motivation to ensure successful delivery of complex transformational initiatives
Ability to leverage resources available to achieve goals
Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities
Proven experience of operating iterative delivery techniques at scale
Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
Evidence of successfully managing financial plans
Successful experience in developing and retaining critical talent and building an effective leadership team
Knowledge of country regulations to deliver job objectives
Strong intimate knowledge of CMB’s business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers
Good working knowledge of functional area in an operational or consulting capacity
A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance
Very strong knowledge of the external environment – regulatory, political, competitors etc.
Outstanding knowledge of Transformation – functionally, operationally and financially

What we offer:

Opportunities for growth within an inclusive and diverse environment
Flexible working
Continuous professional development

Additional Information:

Job Posted:
September 09, 2025

Expiration:
September 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Strategic Change And Digital Transformation Manager

HSBC

Location:Malaysia, Kuala Lumpur

Category:Consulting

Contract Type:Employment contract